# icon

> Reviews of Vonage Contact Center. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Vonage Contact Center is a good fit for you!

Source: https://www.softwareadvice.com/call-center/contactworld-for-sales-profile/reviews

---

1 million+ businesses helped. Get advice

Get Free Advice

[Home](https://www.softwareadvice.com/)

/

[Call Center Software](https://www.softwareadvice.com/call-center/)

/

[Vonage Contact Center](https://www.softwareadvice.com/call-center/contactworld-for-sales-profile/)

/

Vonage Contact Center Reviews

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

[Overview](https://www.softwareadvice.com/call-center/contactworld-for-sales-profile/)

Reviews

[Alternatives](https://www.softwareadvice.com/call-center/contactworld-for-sales-profile/alternatives/)

# Vonage Contact Center Reviews

## Reviews Summary

## Overall Rating

4.4

* * *

## Ratings Breakdown

5

(42)

4

(15)

3

(10)

2

(2)

1

(1)

## Secondary Ratings

Ease-of-use

4.3

Customer Support

4.5

Value for money

4.3

Functionality

4.3

* * *

### Pros

"Very premium and good cloud contact support, timely updates of incoming calls but need a option of desktop calling as well with mobile calling."

"It allows calls to be easily taken, answered, transferred and recorded."

"I like how easy it is to call in and leave a message when having a problem."

### Cons

"It is sometimes prone to crashing. Whether a call cannot be answered or the information cannot be seen."

"It is not very user friendly and takes a lot of time to implement and make any changes. "

"It is not ideal for large deployments as it does not have the same availability and scalability as Avaya"

Fast-track your software evaluation

Speak with a Call Center software advisor for a free 15-min consultation

Filters

Filter Reviews

[](#product-catalog)

Company Size

-   Self-Employed
    
-   2-10
    
-   11-50
    
-   51-200
    
-   201-500
    
-   501-1,000
    
-   1,001-5,000
    
-   5,001-10,000
    
-   10,000+
    

Time Used

-   Free Trial
    
-   Less than 6 months
    
-   Less than 12 months
    
-   Less than 2 years
    
-   More than 2 years
    

User Rating

-   1 star
    
-   2 stars
    
-   3 stars
    
-   4 stars
    
-   5 stars
    

[Clear](#product-catalog)[Show Results](#)

70 results

Sort by

Vonage Contact Center Reviews, Pros and Cons - 2026 Software Advice