CxEngage is a cloud-based call center solution designed for businesses of all sizes. It offers automatic call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI), auto dialer and reporting functionalities within a suite.
CxEngage integrates with different CRM and help desk solutions, such as Salesforce, Microsoft Dynamics and Zendesk, which allows agents to access customer information during their calls. The product offers omnichannel management, so users can collate communication from different sources, such as calls, chat, SMS, email and social media.
CxEngage also offers an advanced flow designer, which allows users to administer rules for inbound and outbound calls using drag-and-drop functionality. The product also features intelligent routing, which allows users to cue incoming calls and route them to appropriate agents based on their skills and availability.
CxEngage is available in three different pricing plans based on the number of features offered.
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