CXM by Creedenz Solutions is a cloud-based customer relationship management (CRM) solution for mid-market organizations. This CRM solution caters to organizations in multiple industries, including technology, healthcare, manufacturing, financial, insurance, service and more.

CXM is built on an open platform that can be changed, scaled and customized. The solution's Adaptive Data Technology provides freedom in administering a tailored experience across all business functions to manage the needs of a business. Because of this open platform, CXM allows businesses to leverage existing hardware and IT infrastructure as the business grows.

CXM offers email synchronization, broadcasts and metrics. Reports generated by CXM can be customized to provide reporting information specific to each business. CXM also provides Outlook integration and synchronization for Windows and MAC.

CXM is available on a monthly subscription basis that includes support via phone.

Account
Account

Account

Account mobile

Account mobile

Calendar

Calendar

My to do

My to do

Pipeline manager

Pipeline manager

Ticket

Ticket

Supported Operating System(s):

Mac OS, Linux, Unix, Windows 2000



5 Reviews of CXM

Overall rating

4.5 / 5 stars

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Holly from Bulldog Investigations

Industry:  Other services

Ease-of-use

Customer support

Functionality

May 2015

Great Customer Service!!

Pros

The product is very user friendly while still being very comprehensive. The vendor has excellent customer service and follow-up. Everyone I have dealt with his been knowledgeable, helpful and kind.

Cons

I would like a mobile app. Our company is very mobile and while the device interface is nice a mobile app would be a nice addition.

William from On-Shore Technology, Inc.

Industry:  Manufacturing

Ease-of-use

Customer support

Functionality

December 2014

Amazing product

Pros

It's so simple to use. I have not had a lot of experience with this type of software, and I was amazed on how fast I was able to pick things up. Complete training guidelines and step by step instructions really helps. You don't have to have ten years of background experience to be able to use it.

Cons

There is a possibility that being too large of a company might slow customer service, but only time will tell.

Aaron from LJA Engineering

Industry:  Engineering

Ease-of-use

Customer support

Functionality

November 2014

CXM -A great product for mid size companies

Pros

I like the fact that I can bring in customers, keep track of information and grow relationships with them all while keeping costs low. The vendor does a good job of providing help services as well.

Cons

I feel that the product and vendor could make it more uniform and concise as to adding some information from clients.

Kevin from Key Resource Project Management Training Solutions, Inc.

Industry:  Consulting

Ease-of-use

Customer support

Functionality

November 2014

Most Configurable CRM Product on the Market at the Lowest Price!

Pros

Their Support Team is highly responsive and located in the United States (California). Training was included in our purchase, and the robust features, ease of custom configuration, and relatively low price compared to their competitors make Creedenz CXM one of the best value-added CRM systems on the market today.

Cons

Releases occur too frequently, and I can’t keep up with all of the awesome new features and implement them as soon as they are available.

Bill from United Therapies

Ease-of-use

Customer support

August 2014

Creedenz CXM

Pros: Easy to use, intuitive CRM. 100% uptime. Solid and reliable data accuracy. Creedenz is highly responsive to my input on product and to our service needs. Their software is a cornerstone for our daily activity in the healthcare arena. I feel they are a strong ally to help us accomplish our daily work. Cons: System speed is not as fast as I'd like. Software revisions are not scheduled and it would help to have them tested better before implementation. I test/dev environment has helped address that for us substantially.

Review Source: Capterra

Displaying 1 - 5 of 5 reviews