About Daktela

Daktela contact center is a cloud-based solution of call center with native support for many communication channels "OmniChannel" in one Web application - phone, email, helpdesk, Webchat, SMS and social networks. We offer a wide range of related telecommunication services which can be used together with a virtual PBX or contact centre or even independently. In developing our solutions, we have utilised the many years’ experience gained from implementing hundreds of contact centres.

Omni-Channel We support directly within our own solution all the communication channels you may need in one application - phone, email, help desk, SMS, web chat and social networks.

Open platform with API Daktela is an open omni-channel platform with a REST API interface with m...

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1 Reviews of Daktela

Overall rating

4 / 5 stars

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August 2021

Lukas from SWAN, a.s. ; SWAN MOBILE, a.s.

Company Size: 201-500 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra



Value for money


Customer support




August 2021

Very recomended SW

Sattisfied. Few more years of developing and colaboration and it will be perfect.


Easy to use. and a lot of features. Strong and fast features developing.


Some Bugs which affect the work. But nothing what cant be fixed.

Reasons for Choosing Daktela

Vule for price.