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Daktela contact center is a cloud-based solution of call center with native support for many communication channels "OmniChannel" in one Web application - phone, email, helpdesk, Webchat, SMS and social networks. We offer a wide range of related telecommunication services which can be used together with a virtual PBX or contact centre or even independently. In developing our solutions, we have utilised the many years’ experience gained from implementing hundreds of contact centres.
Omni-Channel We support directly within our own solution all the communication channels you may need in one application - phone, email, help desk, SMS, web chat and social networks.
Open platform with API Daktela is an open omni-channel platform with a REST API interface with m...
1 Reviews of Daktela
4 / 5 stars
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Lukas from SWAN, a.s. ; SWAN MOBILE, a.s.
Company Size: 201-500 employees
Time Used: More than 2 years
Review Source: Capterra
Value for money
Very recomended SW
Sattisfied. Few more years of developing and colaboration and it will be perfect.
Easy to use. and a lot of features. Strong and fast features developing.
Some Bugs which affect the work. But nothing what cant be fixed.
Reasons for Choosing Daktela
Vule for price.