About Daktela

Daktela contact center is a cloud-based solution of call center with native support for many communication channels "OmniChannel" in one Web application - phone, email, helpdesk, Webchat, SMS and social networks. We offer a wide range of related telecommunication services which can be used together with a virtual PBX or contact centre or even independently. In developing our solutions, we have utilised the many years’ experience gained from implementing hundreds of contact centres.

Omni-Channel We support directly within our own solution all the communication channels you may need in one application - phone, email, help desk, SMS, web chat and social networks.

Open platform with API Daktela is an open omni-channel platform with a REST API interface with m...


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1 Reviews of Daktela

Overall rating

4 / 5 stars

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August 2021

Lukas from SWAN, a.s. ; SWAN MOBILE, a.s.

Company Size: 201-500 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Very recomended SW

Sattisfied. Few more years of developing and colaboration and it will be perfect.

Pros

Easy to use. and a lot of features. Strong and fast features developing.

Cons

Some Bugs which affect the work. But nothing what cant be fixed.

Reasons for Choosing Daktela

Vule for price.