Salesforce Service Cloud vs Grasshopper

RATING:

4.4

(753)

Salesforce Service Cloud has 753 reviews and a rating of 4.43 / 5 stars vs Grasshopper which has 338 reviews and a rating of 4.37 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.4 (753)
4.4 (338)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
April 2, 2024
October 31, 2023
Pros/Cons
  • Pros

  • Easy to use, very complete and dynamic. Great tool, platform to take advantage of sales opportunities and business administration.
  • I love the data tracking and the integration with many other software products. I also like the ability to add custom fields and report on those fields.
  • Cons

  • The software is so specific in its data entry that it is frustrating when small mistakes impact the data.
  • Often, you must adapt your process to the tool, not the tool to your process and that's the hardest part of Salesforce implementation. Also, multiple administrators can destroy your organization.
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  • Pros

  • It's competitively priced and easy to use. As for functionality, it connects with whatever other phone line you have through forwarding and it also sends an email with a voice message recording.
  • For the cost it can't be beat, it performs just as well as much more expensive VoIP products with the same amount of simplicity and reliability.
  • Cons

  • There are only two things that I dislike about Grasshopper. The plan pricing is the first on my list.
  • TERRIBLE customer service. The online settings interface is horribly non-intuitive.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
Product Screenshot
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos