# Dezide Software Reviews, Demo & Pricing - 2026 > Review of Dezide Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/call-center/dezide-profile --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / Dezide Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Dezide 2026: Benefits, Features & Pricing Wondering if Dezide is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Dezide 4.2 [(5)](https://www.softwareadvice.com/call-center/dezide-profile/#reviews) Pricing Pricing available upon request ### About Dezide Advisor is a help desk solution designed for midsize and large enterprise businesses. It helps users with issue management, knowledge base maintenance and customer self-service via a public portal or direct feedback surveys. It is available through both cloud-based and on-premise deployment options and features a mobile app for iPhone and iPad devices. Advisor allows users to track and analyze the technical diagnostic data in real time, which helps users identify and resolve technical issues. Advisor also allows users to design mobile responsive guides to address common customer queries and service requests. These guides are customizable and allow users to identify causes and reach solutions using an algorithmic approach. Advisor offers contact center module, which helps users route and manage queries over the phone. Users can provide a guide to customers that contains frequently asked questions and their answers. Customers can also use the search engine to search for guides and articles. Pricing is per user per month. Support is offered via email and phone. Wondering if Dezide is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## Dezide User Interface ## Popular Dezide Alternatives Main Product Dezide 4.2 [(5)](https://www.softwareadvice.com/call-center/dezide-profile/#reviews) Ratings Breakdown - 4.0Ease of use - 4.67Value for money - 5.0Customer support - 4.67Functionality Pricing Available upon request Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(995)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3444)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(733)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.43Value for money - 4.56Customer support - 4.33Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) 4.5 [(2213)](https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.46Value for money - 4.30Customer support - 4.46Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## Dezide Pricing and Plans Starting price: €49.00 Free Trial Free Version Basic €49.00 per feature No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Dezide Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of Dezide Alerts/Escalation API Catalog Management Collaboration Tools Commenting/Notes Content Management Decision Support Full Text Search Knowledge Base Management Search Self Service Portal ## Dezide Integrations Salesforce Service Cloud Integration rated undefined from -1 review ## Dezide User Reviews Overall Rating 4.2 Ratings Breakdown 5 40% 4 40% 3 20% 2 0% 1 0% Secondary Ratings Ease of Use 4.0 Value for money 4.7 Customer support 5.0 Functionality 4.7 Have you used Dezide and would like to share your experience with others? VR Verified Reviewer Public Policy 11-50 employees Used daily for more than 2 years Review source Reviewed May 2019 email marketing made easy now 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: many unique Product you can see on Ads with Google Search. similarly your product automate advertising in ads and you can boost your sales and advertise your items Cons: i am using this software but until i have nothing any problems Read More CY Christian Y. Telecommunications 5001-10000 employees Used daily for more than 2 years Review source Reviewed August 2017 Dezide is a major lever in controlling costs in our Assurance and Fulfillment value streams 5 We have reduced our average fault correction time from 7 days to 3 days using Dezide in connection with other Measurement systems. It also allows us to switch procedures within minutes rather than spending weeks training people to understand the new ways of working. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Dezide API is easy to integrate to and provides full usage of the solution. We are using Dezide software to support our users in understanding and following our procedures and troubleshoot. The datacollection and automation possibilities in Dezide is outstanding, and allows us to automate many decisions. Dezide is strongest when combined with other business rules software like KIE Workbench (DROOLS), but it's very easy to connect Dezide to any data source and create a truly personalized and dynamic experience for the users. It also allows and invites you to be very creative, i.e. by spawning events in other systems and front-end by using its clever content tags. Above all, Dezide as a Company is incredibly fast to react to specific requests and always provides examplary support. Cons: While it's not an issue if you have your own BI solution, the Dezide reporting is not very easy to use and mostly relies on replicating the database and letting other software generate reports, so be ready to support that to drive the full value. Read More TM Tine M. Verified reviewer Used unspecified for unspecified Review source Reviewed January 2016 Very difficult to use - also very limited in when it cal do 3 We use it now but we are looking for a more easy and more "Modern" system. You cant filter search - Too difficult to use- Our sales people dont want to enter clients. it takes them too long. Ratings Breakdown 2 Ease of use 5 Customer support Read More PC Pieter C. Machinery Used weekly for more than 2 years Review source Reviewed August 2017 Innovative tool that succeeds to hide complexity for endusers while allowing a lot of functionality 4 Structured knowledge base Better distribution of known procedures/information Better customer experience: fixing problems in one time (first time fix) Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Intelligent software that tracks users input and can adjust and report on it. Also users input can be easily (with minimal effort) given to improve the content of the tool. The possibility to link the application to other tools (data transfer & API-calls) can be very powerful. Cons: The content management can improve: not enough support to maintain/control the content e.g. find outdated documents/duplicate pictures is difficult. Multiple languages are nicely supported but making sure all content is translated and up-to-date (in all languages) is tedious. Read More VA Viret A. Used unspecified for unspecified Review source Reviewed January 2015 Liebherr Mining using Dezide Advisor tool 4 The Dezide Advisor system helped us to : - Standardize the troubleshooting processes - Create a knowledge center based on our field service engineers feedbacks - Propose dynamic guides available worldwide and reachable on several hardwares Thanks to Dezide Customer service we are also able to customize the product to our needs. Ratings Breakdown 4 Ease of use 5 Customer support Read More Showing 1 - 5 of 5 Reviews ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (565) Recently recommended **5** times [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) **4.5** (94) Recently recommended **4** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **3** times Stuck Between Options? Our experts can help you compare Dezide with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice