About Dialer360

Dialer360 is a cloud-based call center solution that offers predictive dialing, agent status boards, billing, call recording, local caller ID, internet chat and voice broadcasting features.

Dialer360 uses voices with British and American accents to answer and place calls. Voice recordings are made by Dialer360’s team of international agents.

Dialer360’s predictive dialing feature makes calls automatically, so users can make and receive any number of calls. Users also have access to agent status boards, which let them check on agents’ performance and activities.

This system also includes a database of recorded calls. Dialer360 stores these recordings on a secure server and users can search for record...


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19 Reviews of Dialer360

Average User Ratings

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Showing 1 - 19 of 19 results

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October 2017

User Profile Picture

Abdul from Pitch@Palace

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

October 2017

Really easy to use, stable and cheap.

Up and running same day

Pros

I set this up for a friends contact centre back in 2013 and to this day it's been fantastic. He's expanded and at least 10 contacts centres I know are using it.

Cons

There wasn't sms functionality integrated which would have been nice but it may be there now. Not sure.

October 2019

Rupendra from LGD ITSolutions Private Limited

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

October 2019

USER FRIENDLY

When I had a chat and talk with the support staff I stopped searching of other services and my search ended with Dialer and i suggest and recommend my co business or small businesses partners and friends to quick start with Dialer 360

Pros

This Software / Interface is user-friendly designed and He is always available if any questions or Support (Technical), hope He is an asset for this company who helped us in a very tough time.

Cons

Service, quality and especially i noticed no company maintains such a huge team for providing CUSTOMER service

Reasons for Choosing Dialer360

When i had a chat and talk with [SENSITIVE CONTENT HIDDEN] i stopped searching of other services and my search ended with Dialer and i suggest and recommend my co business or small businesses partners and friends to quick start with Dialer 360

Response from Dialer360

Replied November 2019

Thanks for your positive feedback.

September 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

September 2018

Dialer360 for client calling

Good work

Pros

1) best quality of voice recordings available 2) 24/7 customer support available

Cons

It is really good so i have no cons to say as such at this moment

November 2018

Faisal from Ultra 98

Company Size: 51-200 employees

Industry: Financial Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Dial 360

Overall experience with Dialer 360 is excellent. Technical support is always ready to help, we hardly have any interaction with them as there is no scope of technical issues, they always provide service by asking if everything is smooth every 30 minutes. They give the best support in all aspects and worth doing business. They are trustworthy and can rely on them always.

Pros

User Interface is simple and easy to use. Calling quality is excellent, No Breakage of voice. It skips Answering Machines Automatic giving full usage to speak with people.

Cons

It is perfect there is no need to change anything

Response from Dialer360

Replied November 2018

Thanks for your positive Feedback.

November 2018

Coray from Telecommunications

Company Size: 2-10 employees

Industry: Telecommunications

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Efficient and Transparent

This dialer has produced great satisfaction as an owner and equally so to my agents. I strongly recommend at the very least do the demo.

Pros

This dialer has the most transparency of all that I've used in the past. The reports are really helpful in terms of allowing me to see how individual campaigns are performing and the real-time status bar is a real jewel for seeing what is or isn't happening.

Cons

The software could be a little more intuitive but it still not hard to learn.

Response from Dialer360

Replied November 2018

Thanks for Your Great Feedback!

November 2018

Michael from People's Voice USA

Verified Reviewer

Company Size: 11-50 employees

Industry: Telecommunications

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Second Time Customer

Overall highly recommended for any size project. I refer all my clients and customers to 360 for service.

Pros

I've used 360 before in the past and was impressed so when a second program came available I signed up again. Our system is built and working great!

Cons

I wish that they would hire me and give me commissions.

Response from Dialer360

Replied December 2018

Thanks for your positive response !

November 2018

Abhishek from Education Instituion

Company Size: 11-50 employees

Industry: Higher Education

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Awesome experience!!

Pros

The best thing about it is the ease of use and the interactive user interface and the thing that makes it truly great is the customer support.

Cons

Nothing really and if there is any minor hiccups, it is taken care by the service team immidieatly.

Response from Dialer360

Replied November 2018

Thanks for your positive feedback !

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Best Dialer in the Market

i have used different dialers since i have started working in the telemarketing industry but this is the most reliable, easy to use and the most colour full dialer i have seen and it is fully recomended from my side

Pros

I like it because its really easy to use and its 24/7 Real time support

Cons

well there is nothing that i don't like its all positive about it

Response from Dialer360

Replied December 2018

Thanks for your Great Feedback !

October 2017

User Profile Picture

linda from Ibrama communications pvt ltd

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

Excellent and Economical Dialing Solution:

Pros

A fresher skin and is excellent value for money. Support team are always on hand by phone or Skype and are quick to action anything requested, or fix up any issues and teach aspects of the dialer options. Very friendly service. First port of call for an economical call center solution. Few major issues and very versatile. Top notch.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Service

Pros

Service is like no other interface is so simple to use.

Cons

Software can be updated to look more modern.

Response from Dialer360

Replied December 2018

Thanks for your Excellent feedback !

May 2017

Edwin from Linkpro Business Solutions

Company Size: 2-10 employees

Industry: Outsourcing/Offshoring

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

May 2017

Suppport is always present

Overall, it gets our campaign going.

Pros

It has all the features we need to carry out our campaigns. We can do both voice and non-voice in the dialer. And the technical support is doing a great job in responding to our inquiries.

Cons

We are using avata and sometimes we experience latency issues that affects our interaction with customers.

Response from Dialer360

Replied May 2017

Thanks for giving such a great review.

October 2019

Ahmed from TransData

Company Size: 201-500 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Good Services

it has made our daily work very easy. most highlight of it is its quality. i would recommend it for everyone

Pros

it is very simple and user freindly. support is also very good

Cons

sometimes when there is problem then it takes time to solve it, it need to work out on this area for uninterrupted services.

Response from Dialer360

Replied October 2019

Thanks for your Feedback.

October 2019

Sangram from Agri Best Buy

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

October 2019

Great service

Pros

User friendly and very convenient and support team also available round the clock

Cons

I find upto the mark so i don’t feel any con

Response from Dialer360

Replied November 2019

Thanks for your positive feedback !

September 2018

Michael from EVOLIFE

Company Size: 2-10 employees

Industry: Insurance

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2018

Dialer360

Pros

The functionality and cost of this dialer are amazing. The customer service has been fast to respond to any and all questions. The best dialer for your money.

Cons

Dialer360 is great but it does not integrate with Salesforce. The limited API integration is the only con with this great dialer.

October 2017

Chris from PKC Marketing

Company Size: 2-10 employees

Industry: Telecommunications

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

Best and easiest dialer on the market today

Ability to utilize my leads and time the most efficient way possible for my business.

Pros

Ease and efficiency to operate this dialer and get it working to a perfect capacity are unsurpassed. One of the customer support helped me every step on the way and always keep an active and open line of communication for any questions, comments, or concerns. He is a heard worker and amazing!

Response from Dialer360

Replied November 2018

Thanks for your Great Feedback!

November 2018

User Profile Picture

Syed from TechCastell

Verified Reviewer

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2018

Amazing Cloud Based Experience

Pros

I've been using Dailer360 for my remote agents. It has been a great experience. Their customer care support is also excellent. I would recommend this dialer for any medium to large size enterprise.

Cons

I haven't figured out any such experience.

Response from Dialer360

Replied December 2018

Thanks for your positive feedback !

January 2019

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2019

Dialer360 best solution for contact centar

In my job we are using Dialer to connect interested clients to the contact center and so far is very useful.

Pros

Very useful, easy to use. Customer support 24/7. Reliable.

Cons

The interface is simple it could be more modern. I have nothing to add everything is great.

Response from Dialer360

Replied February 2019

Thanks for your kind response.

November 2018

Safi from Telelinkz

Company Size: 11-50 employees

Industry: Telecommunications

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Dialer 360

Pros

Dialer 360 among the most reliable VOIP provider, very reliable with round the clock customer support.

Cons

Dialer 360 has all the qualities for a good VOIP.

Response from Dialer360

Replied November 2018

Thanks for Your positive Feedback !

November 2018

Richard from Key Online

Company Size: 2-10 employees

Industry: Internet

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Excellent system and great support

Very good didn’t no what to expect but they are always on hand to help

Pros

The system is easy to use, and is reliable

Cons

Nothing really it done every needed for our requiments

Response from Dialer360

Replied November 2018

Thanks for Your positive Feedback.