All Dialer360 Reviews
1-25 of 27 Reviews
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Abdul
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
Really easy to use, stable and cheap.
Up and running same day
PROSI set this up for a friends contact centre back in 2013 and to this day it's been fantastic. He's expanded and at least 10 contacts centres I know are using it.
CONSThere wasn't sms functionality integrated which would have been nice but it may be there now. Not sure.
Saif Eldin
Telecommunications, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Success Partners
Dialer360 been our success partners for years now. The services and valuable software they are offering is simply phenomenal. Id’ gladly recommend all of the Contact Center industry and individuals to use their products!
CONSThe outbound dialing rate to the US is a bit expensive.
Vendor Response
Thanks for your positive response.
Replied November 2022
Awais
Information Technology and Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2022
Review
Satisfied
PROSI believe they posses an excellent Support Team
CONSThe fluctuation in price sometimes make it tough to manage daily budgets
drew
Banking, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Infusion
I love the product
PROSTech Support is always there to help if there is an issuse.
CONSSometimes systems goes down during work ours but tech support is quick to fix. Also not the cheapest dialer.
Reasons for switching to Dialer360
Wanted newer interface
Vendor Response
Drew, Thanks for your response.
Replied January 2022
Faisal
Financial Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Dial 360
Overall experience with Dialer 360 is excellent. Technical support is always ready to help, we hardly have any interaction with them as there is no scope of technical issues, they always provide service by asking if everything is smooth every 30 minutes. They give the best support in all aspects and worth doing business. They are trustworthy and can rely on them always.
PROSUser Interface is simple and easy to use. Calling quality is excellent, No Breakage of voice. It skips Answering Machines Automatic giving full usage to speak with people.
CONSIt is perfect there is no need to change anything
Vendor Response
Thanks for your positive Feedback.
Replied November 2018
Coray
Telecommunications, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Efficient and Transparent
This dialer has produced great satisfaction as an owner and equally so to my agents. I strongly recommend at the very least do the demo.
PROSThis dialer has the most transparency of all that I've used in the past. The reports are really helpful in terms of allowing me to see how individual campaigns are performing and the real-time status bar is a real jewel for seeing what is or isn't happening.
CONSThe software could be a little more intuitive but it still not hard to learn.
Vendor Response
Thanks for Your Great Feedback!
Replied November 2018
Michael
Verified reviewer
Telecommunications, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Second Time Customer
Overall highly recommended for any size project. I refer all my clients and customers to 360 for service.
PROSI've used 360 before in the past and was impressed so when a second program came available I signed up again. Our system is built and working great!
CONSI wish that they would hire me and give me commissions.
Vendor Response
Thanks for your positive response !
Replied December 2018
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Best Dialer in the Market
i have used different dialers since i have started working in the telemarketing industry but this is the most reliable, easy to use and the most colour full dialer i have seen and it is fully recomended from my side
PROSI like it because its really easy to use and its 24/7 Real time support
CONSwell there is nothing that i don't like its all positive about it
Vendor Response
Thanks for your Great Feedback !
Replied December 2018
linda
Verified reviewer
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
Excellent and Economical Dialing Solution:
A fresher skin and is excellent value for money. Support team are always on hand by phone or Skype and are quick to action anything requested, or fix up any issues and teach aspects of the dialer options. Very friendly service. First port of call for an economical call center solution. Few major issues and very versatile. Top notch.
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Service
Service is like no other interface is so simple to use.
CONSSoftware can be updated to look more modern.
Vendor Response
Thanks for your Excellent feedback !
Replied December 2018
Rupendra
Marketing and Advertising, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2019
USER FRIENDLY
When I had a chat and talk with the support staff I stopped searching of other services and my search ended with Dialer and i suggest and recommend my co business or small businesses partners and friends to quick start with Dialer 360
PROSThis Software / Interface is user-friendly designed and He is always available if any questions or Support (Technical), hope He is an asset for this company who helped us in a very tough time.
CONSService, quality and especially i noticed no company maintains such a huge team for providing CUSTOMER service
Reason for choosing Dialer360
When i had a chat and talk with [SENSITIVE CONTENT HIDDEN] i stopped searching of other services and my search ended with Dialer and i suggest and recommend my co business or small businesses partners and friends to quick start with Dialer 360
Vendor Response
Thanks for your positive feedback.
Replied November 2019
Edwin
Outsourcing/Offshoring, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2017
Suppport is always present
Overall, it gets our campaign going.
PROSIt has all the features we need to carry out our campaigns. We can do both voice and non-voice in the dialer. And the technical support is doing a great job in responding to our inquiries.
CONSWe are using avata and sometimes we experience latency issues that affects our interaction with customers.
Vendor Response
Thanks for giving such a great review.
Replied May 2017
Abhishek
Higher Education, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Awesome experience!!
The best thing about it is the ease of use and the interactive user interface and the thing that makes it truly great is the customer support.
CONSNothing really and if there is any minor hiccups, it is taken care by the service team immidieatly.
Vendor Response
Thanks for your positive feedback !
Replied November 2018
Abdul
Telecommunications, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Best Dialer copmany
best dialer services
PROSI'm using there services from last one year i enjoyed there customer service they help me always without any hesitation
CONSEverything is perfect i don't think there is any change require
Vendor Response
Thanks for your positive response
Replied May 2022
Ahmed
Information Technology and Services, 201-500 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Good Services
it has made our daily work very easy. most highlight of it is its quality. i would recommend it for everyone
PROSit is very simple and user freindly. support is also very good
CONSsometimes when there is problem then it takes time to solve it, it need to work out on this area for uninterrupted services.
Vendor Response
Thanks for your Feedback.
Replied October 2019
Sangram
Consumer Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Great service
User friendly and very convenient and support team also available round the clock
CONSI find upto the mark so i don’t feel any con
Vendor Response
Thanks for your positive feedback !
Replied November 2019
Anonymous
501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2018
Dialer360 for client calling
Good work
PROS1) best quality of voice recordings available 2) 24/7 customer support available
CONSIt is really good so i have no cons to say as such at this moment
Chris
Telecommunications, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
Best and easiest dialer on the market today
Ability to utilize my leads and time the most efficient way possible for my business.
PROSEase and efficiency to operate this dialer and get it working to a perfect capacity are unsurpassed. One of the customer support helped me every step on the way and always keep an active and open line of communication for any questions, comments, or concerns. He is a heard worker and amazing!
Vendor Response
Thanks for your Great Feedback!
Replied November 2018
Anthony
Marketing and Advertising, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Easy to use Dialing system
Our overall experience with Dialer 360 has been primarily positive. The setup and support team allow us to get our job done each day with minimal interruption.
PROSthe connection rate is very good considering the price point - which is also good.
CONSBetter functioning dashboard pulling all relevant data points into one location.
Vendor Response
Anthony, Thanks for you positive Feedback.
Replied January 2022
David
Non-Profit Organization Management, 1 employee
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed October 2022
Great for non profit
Overall works great and price is right and integrates with Zendesk and salesforce
PROSGreat telephony integrated with computer.inbound and outbound with no dropped calls and integrates with salesforce.
CONSThe support team did not get back to me on occasion but no big deal
Vendor Response
Thanks for your positive response !
Replied October 2022
Michael
Insurance, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2018
Dialer360
The functionality and cost of this dialer are amazing. The customer service has been fast to respond to any and all questions. The best dialer for your money.
CONSDialer360 is great but it does not integrate with Salesforce. The limited API integration is the only con with this great dialer.
Syed
Verified reviewer
Information Technology and Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
Amazing Cloud Based Experience
I've been using Dailer360 for my remote agents. It has been a great experience. Their customer care support is also excellent. I would recommend this dialer for any medium to large size enterprise.
CONSI haven't figured out any such experience.
Vendor Response
Thanks for your positive feedback !
Replied December 2018
Anonymous
10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2019
Dialer360 best solution for contact centar
In my job we are using Dialer to connect interested clients to the contact center and so far is very useful.
PROSVery useful, easy to use. Customer support 24/7. Reliable.
CONSThe interface is simple it could be more modern. I have nothing to add everything is great.
Vendor Response
Thanks for your kind response.
Replied February 2019
Safi
Telecommunications, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Dialer 360
Dialer 360 among the most reliable VOIP provider, very reliable with round the clock customer support.
CONSDialer 360 has all the qualities for a good VOIP.
Vendor Response
Thanks for Your positive Feedback !
Replied November 2018
ARSLAN
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Dialer360 Review
very friendly usage. support team is always available.
CONSall the services are good. best services
Vendor Response
Thanks for your Feedback.
Replied October 2019