Dialer360

RATING:

4.7

(27)

About Dialer360

Dialer360 is a cloud-based call center solution that offers predictive dialing, agent status boards, billing, call recording, local caller ID, internet chat and voice broadcasting features. Dialer360 uses voices with British and American accents to answer and place calls. Voice recordings are made by Dialer360’s team of international agents. Dialer360’s predictive dialing feature makes calls automatically, so users can make and receive any number of calls. Users also have access to agent status boards, which let them check on agents’ performance and activities. This system also includes a database of recorded calls. Dialer360 stores these recordings on a secure server and users can search for recordings by date, lead name, phone number and more. Dial...

Dialer360 Pricing

Dialer360 offers pay as you go pricing plans

Starting price: 

$25.00 per month

Free trial: 

Not Available

Free version: 

Not Available

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Dialer360 Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Dialer360

1 - 5 of 27 Reviews

User Profile

Abdul

Verified reviewer

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2017

Really easy to use, stable and cheap.

Up and running same day

PROS

I set this up for a friends contact centre back in 2013 and to this day it's been fantastic. He's expanded and at least 10 contacts centres I know are using it.

CONS

There wasn't sms functionality integrated which would have been nice but it may be there now. Not sure.

Saif Eldin

Telecommunications, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Success Partners

PROS

Dialer360 been our success partners for years now. The services and valuable software they are offering is simply phenomenal. Id’ gladly recommend all of the Contact Center industry and individuals to use their products!

CONS

The outbound dialing rate to the US is a bit expensive.

Vendor Response

Thanks for your positive response.

Replied November 2022

Awais

Information Technology and Services, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed January 2022

Review

Satisfied

PROS

I believe they posses an excellent Support Team

CONS

The fluctuation in price sometimes make it tough to manage daily budgets

drew

Banking, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

Infusion

I love the product

PROS

Tech Support is always there to help if there is an issuse.

CONS

Sometimes systems goes down during work ours but tech support is quick to fix. Also not the cheapest dialer.

Reasons for switching to Dialer360

Wanted newer interface

Vendor Response

Drew, Thanks for your response.

Replied January 2022

Faisal

Financial Services, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

Dial 360

Overall experience with Dialer 360 is excellent. Technical support is always ready to help, we hardly have any interaction with them as there is no scope of technical issues, they always provide service by asking if everything is smooth every 30 minutes. They give the best support in all aspects and worth doing business. They are trustworthy and can rely on them always.

PROS

User Interface is simple and easy to use. Calling quality is excellent, No Breakage of voice. It skips Answering Machines Automatic giving full usage to speak with people.

CONS

It is perfect there is no need to change anything

Vendor Response

Thanks for your positive Feedback.

Replied November 2018