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Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10About Call Center Software by Dialing Innovations
Dialing Innovations offers a call center solution designed for outbound, inbound, omnichannel and blended midsize and large call centers. The solution can be deployed in the cloud or installed on-premise. Key features include call tracking, call recording, call evaluation by using tools, call scripting and predictive dialer.
The solution allows organizations to utilize all aspects of a prospect or customer by mixing business automation with social interactions. Users can also connect with web leads which help businesses to convert leads into clients. The solution also offers advanced APIs that let users integrate call center applications with the other business applications.
It provides other features such as intelligent call routing, on-screen displa...
14 Reviews of Call Center Software by Dialing Innovations
Average User Ratings
Overall
4.79 / 5 stars
Ease-of-use
5.0
Value for money
5.0
Customer support
4.5
Functionality
5.0
Likelihood to Recommend
Not likely
Very likely
March 2018
Bill from Kessler Communications Corporation
Verified Reviewer
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
DI provides personal, high-level service.
Pros
Feature rich, combining the best call center software features from all the competition. Incredibly stable.
May 2019
Gypsy from Subway
Company Size: 11-50 employees
Industry: Food & Beverages
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
Great system! Saved my business money.
We have benefited not only be reducing costs through canceling our traditional phone service but also greater productivity. Employees no longer waste time answering the phone for sales or robo calls and customers calls get routed to the appropriate person which reduces employee time spent on the phone.
Pros
Great price for a quality service. Easy to set up and manage. I have had no issues with service. I have reached out to tech support when wanting to make changes to the system and they were helpful!
Cons
Nothing so far has been negative. I really have liked everything.
April 2019
Karl from Subway
Company Size: 201-500 employees
Industry: Restaurants
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
April 2019
Dialing Innovations
We have 30 of these systems, and i i probably have to call once a month for support for all locations.
Pros
Its a cheap alternative to a big phone bill.
Cons
When you call in the phone system often doesn't ring. It just goes strait to the automatic attendant.
February 2018
Tania from Ben Franklin Finance
Company Size: 2-10 employees
Industry: Financial Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
February 2018
The software is excellent and very reliable.
Productivity, profit increase, workflow efficiency, ease of system management.
Pros
The ability to manage multiple campaigns for different departments simultaneously has been easy and beneficial. This software has increased our productivity and workflow. We have the ability to view the results/data for the campaigns throughout the day.
Cons
The software looks intimidating with all of the screens, but it is easy to get used to and there are training videos on the website.
March 2018
George from Estep & Company, Inc.
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
Very responsive. Great product.
Pros
This product makes our team much more efficient. We rely on its performance on a daily basis and it has always worked well. The money we save by using it is substantial. I would Recommend it to anyone needing a quick fix to their incoming needs.
Cons
At times installation can be a short term problem. However the effort to install is worth the time and effort. Our team finds it easy to use and very functional.
