About Call Center Software by Dialing Innovations

Dialing Innovations offers a call center solution designed for outbound, inbound, omnichannel and blended midsize and large call centers. The solution can be deployed in the cloud or installed on-premise. Key features include call tracking, call recording, call evaluation by using tools, call scripting and predictive dialer.

The solution allows organizations to utilize all aspects of a prospect or customer by mixing business automation with social interactions. Users can also connect with web leads which help businesses to convert leads into clients. The solution also offers advanced APIs that let users integrate call center applications with the other business applications.

It provides other features such as intelligent call routing, on-screen displa...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

14 Reviews of Call Center Software by Dialing Innovations

Average User Ratings

Overall

4.79 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

4.5

Functionality

5.0

Ratings Snapshot

5 stars

(11)

11

4 stars

(3)

3

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 14 results

April 2019

Michael T from Subway

Verified Reviewer

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Great Restaurant Resource

I found the people I interacted with to be helpful and very prompt. The product has been a big help to me and I believe increased my catering business. Overall, a great buy!

Pros

I use this to help organize calls to my restaurants and direct to the correct party. It is really a great tool!

Cons

Set-up can be a little tough for a not technology oriented individual.

May 2019

Gypsy from Subway

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Great system! Saved my business money.

We have benefited not only be reducing costs through canceling our traditional phone service but also greater productivity. Employees no longer waste time answering the phone for sales or robo calls and customers calls get routed to the appropriate person which reduces employee time spent on the phone.

Pros

Great price for a quality service. Easy to set up and manage. I have had no issues with service. I have reached out to tech support when wanting to make changes to the system and they were helpful!

Cons

Nothing so far has been negative. I really have liked everything.

April 2019

Karl from Subway

Company Size: 201-500 employees

Industry: Restaurants

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

April 2019

Dialing Innovations

We have 30 of these systems, and i i probably have to call once a month for support for all locations.

Pros

Its a cheap alternative to a big phone bill.

Cons

When you call in the phone system often doesn't ring. It just goes strait to the automatic attendant.

February 2018

Tania from Ben Franklin Finance

Company Size: 2-10 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

February 2018

The software is excellent and very reliable.

Productivity, profit increase, workflow efficiency, ease of system management.

Pros

The ability to manage multiple campaigns for different departments simultaneously has been easy and beneficial. This software has increased our productivity and workflow. We have the ability to view the results/data for the campaigns throughout the day.

Cons

The software looks intimidating with all of the screens, but it is easy to get used to and there are training videos on the website.

March 2018

George from Estep & Company, Inc.

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Very responsive. Great product.

Pros

This product makes our team much more efficient. We rely on its performance on a daily basis and it has always worked well. The money we save by using it is substantial. I would Recommend it to anyone needing a quick fix to their incoming needs.

Cons

At times installation can be a short term problem. However the effort to install is worth the time and effort. Our team finds it easy to use and very functional.