It has worked flawlessly every time we've been called on to use it (for making emergency announcements to our group). It is  priced right, and very well worth the small cost.

This is worse case scenario. When people of a church is not received notifications, they are not engaged, if not engaged...well you can follow.

The things we like most about this software is it ease of use, price points, and the ability to both use the app on our phones or the website on the computer to communicate with our audience.

Not to mention the price. It was very nice to see such a program that was checking all of our boxes.

Although our business size is 11-50 employees, we are able to utilize this software to quickly share information to the more than 350 members of our congregation.

The product is easy to use and customer support is great.

The software is user friendly and very affordable, and offers integration with third parties.

The only thing I dislike is how it rounds up the time used.

Service was great and I was able to reach my customers quickly and efficiently.

That way, they can call me back and we can work out a solution during the school day that will benefit the student and hopefully lead to better performance.

Our customers are grateful we are on top of our game - simply because we are sending them text messages along the way and keeping them from any surprises.

I was up and running in 5 minutes and we have continued to use it. Once set up it runs on auto-pilot, thanks to the Zapier integration.

I have pre-recorded items that I use frequently so that I can just click on the message I want to send. It is easy to use and the price is reasonable.

The app is very good and easy to use the image gallery also.

There is no way of pulling up the written portion of a recorded message  to make adjustments after it has been created.

Has a great app that can be used on the phone. Revolutionized how we communicate with our church for special events and other news and announcements.

I really enjoy how easy and quick it is to make calls and send messages to my students and their parents.

The cost is very reasonable. There seems to be good customer support available, but I never needed it because the system was so easy.

The best part of the software for me is the convenient APP that can be used to easily scheduled or send a broadcast to all of our church members instantly.

This software has allowed us to grow and has supported us at every step. Additionally, their CX team is outstanding and very supportive.

Talkdesk is fairly easy to use and offers a significant amount of customization and robust functionality. The user experience is quite intuitive and overall it operates consistently.

For it is the best in its field it is definitely above other software of the same kind and its price is quite affordable for the work it does.

The ease of use is great - there is no time needed to train new staff, you can log in and start working/calling straight away. The integration with CMR was easy too.

I love talkdesk and would recommend  it to my other friends in similar companies that I am in.

An amazing app with the best customer support out there. Their team is excellent.

There are some features that cannot be customized by the end user and must be modified by support personnel, this can be frustrating at times.

Having a dashboard so visibly appealing and easily usable is fantastic.

When listening to recordings, the caller and agent voices go between 2 speakers on the headphones and its a bit irritating.

What I like the most about TalkDesk is the functionality and seamless integration between the Talkdesk bar and Salesforce.

I really enjoy talkdesk's admin panel,  it is very easy to work with and their support is amazing.

TalkDesk took me from 4 independent systems into one. Not only did it provide an improved end-user experience but it improved efficiency significantly which has directly lead to FTE savings.

Love how easy it is to use and the fact that its easy to go back and listen to the calls that are recorded, as well as easy to share.

Ease of use, integration with Autotask, Slack and Infusionsoft, click to call feature, value for money.

It has good customer service and the software is certainly user friendly. Its simple compared to other software and systems that we've used.

I love the ability that we can integrate Talkdesk with Zendesk. This makes documenting tickets significantly easier.

Excellent application for the business case that it serves. Most importantly, the support is fantastic.

Talkdesk is easy to use and grow with as a business. It has some amazing features that streamlines workflows for our team.

The ease of use of Talkdesk is the best. It is very user friendly and easy to navigate different functions.

Simple to use, many settings to get the best IVR, simple Salesforce integration, powerful custom object in Salesforce.

Talkdesk offered us the perfect solution where we  received the value of each dolor we have invested. Talkdesk is simple and easy to use, great customer service and scalable platform.

Its hard to toggle between web & widget mode and an error often occurs. I think the app gets confused about what I'm trying to do.

There are some bugs that come up every once in a while that are sort of annoying.

I hate having to click more than I need to just to make a call, and it burdened me when I was trying to power down my list.

Sound quality is superb and I love how straightforward/easy it is to interact with the interface.

I think it is the best company out there because they do it right and clearly see their employees as assets.

So I've had a few times where clients try to call me but talkdesk on its own went offline without notifiying me and I missed the calls.

Good product, always improving, good customer service, easy to rollout and administer.

While I would like to see some changes to StudioFlow and other Administrator functions TalkDesk still offers one of the best VoIP systems currently available for the price.

I like the ease with which I can manipulate the reporting dashboard. I appreciate the fact that I can customize it to fit my needs.

The best feature for me is the Salesforce integration.

We love the ease of use and reliability of the software.

I like that this software is easy to navigate and I usually have a reliable connection with whomever I am on the phone with.

The inability to add a call on the other line without it being a transfer, the inability to access settings while in a call, inability to add notes to a call while doing a warm transfer.

Reasonable pricing model that supports our needs.

US Dollar

DialMyCalls is a cloud-based auto dialer solution that helps businesses of all sizes automate voice broadcasts, text messaging and email communications. The platform enables users to import contacts and send recorded messages to them. Its reporting module lets enterprises gain insights into delivered/undelivered text messages and call answered status for voice broadcasts.


DialMyCalls includes a contact management system, which lets organizations add, modify or delete contacts or create groups for sending targeted messages. Its contact labels feature allows users to add multiple phone numbers/emails to a single contact and create tags such as mobile, work and secondary. Additionally, its mass notification portal offers a self-managed system, which enables members to sign-up for alerts.


DialMyCalls integrates with various third-party applications such as Eventbrite, Google Calendar, HubSpot, iContact, MailChimp and Salesforce. The product is available on monthly subscriptions or usage-based pricing and support is extended via phone, documentation and other online measures.



LongDescription

Text-to-Win

Shortcodes

Status Tracking

Mobile Alerts

Email Alerts

Customizable Reports

Automated Responses

Mass Texting

Access Controls/Permissions

SMS Messaging

Templates

Employee Directory

Scheduled Messaging

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Auto-Dialer

Call Recording

2-Way Messaging

Call Disposition

Template Management

Scheduling

Data Import/Export

VoIP

Mobile Coupons

Two-Way Communication

Text to Speech

Contact Management

VoIP Connection

Mobile Access

Survey/Poll Management

Mobile Keywords

Risk Alerts

Social Media Integration

Real-Time Notifications

Real-Time Updates

Caller ID

Alerts/Notifications

Employee Database

Reporting & Statistics

Reminders

Telemarketing Management

Geotargeting

Real-Time Chat

Chat/Messaging

Customizable Templates

Interaction Tracking

Multi-Language

Real Time Reporting

Power Dialer

Reporting/Analytics

Polls/Voting

Contact Database

Video Conferencing

Mass Notifications

Third-Party Integrations

Call Transfer

Surveys & Feedback

User Management

Activity Tracking

Customer Segmentation

Communication Management

Campaign Scheduling

Call Routing

Content Management

Answering Machine Detection

Call Scheduling

Call Reporting

Multi-Channel Communication

Multi-Language Alerts

Employee Communities

Activity Dashboard

SMS Marketing

Campus Notifications

SMS Polling/Voting

Conferencing

Incident Management

Campaign Management

Audio/Video Messaging

Automatic Outbound Dialer

Web browser (OS agnostic)

DialMyCalls offer both monthly and pay-as-you-go plans. Discounts are available for schools, churches, and non-profits.  
Pay-as-you-go plans start at $10 for 140 credits, and are based on the number of credits required. One credit equals one text message or 30 seconds of call time:
140 credits: $10
380 credits: $25
825 credits: $50
1800 credits: $100
5000 credits: $250
11000 credits: $500
25000 credits: $999.99
Volume packages are available for customers requiring more than 25000 credits.
Monthly plans start at $7.49/month and are based on number of phone numbers required:
1-25 phone numbers: $7.49/month
25-50 phone numbers: $14.99/month
51-100 phone numbers: $34.99/month
101-200 phone numbers: $54.99/month
201-300 phone numbers: $74.99/month
301-400 phone numbers: $84.99/month
401-500 phone numbers: $94.99/month
Volume packages are available for customers requiring more than 500 phone numbers.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

DialMyCalls

In Person

Live Online

Webinars

Documentation

Videos

Talkdesk is a cloud-based call center solution that helps businesses improve customer satisfaction while simultaneously reducing customer support costs. It uses interactive voice response (IVR), automatic call distribution (ACD) and skills-based routing, callers are routed to the agent who is most qualified to meet the needs based on customizable data.


Talkdesk displays the caller's name, image, contact information, purchase history and contact history in the agent's browser in real-time so they can personalize their conversations. The system automates tasks so a new profile is created whenever a new contact calls. When a call is missed, Talkdesk sends an email containing call data, a voicemail recording and a transcription. Managers and agents are also able to make data-driven decisions with call monitoring, call recording, and real-time and historical reporting.


The system integrates with several different programs including InfusionSoft, Salesforce, Desk.com, Zendesk and Shopify. Price is per rep per month. Support is offered via knowledge base, email and phone.



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