Dialpad Support

LiveAgent

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Ratings & Reviews

Overall Rating

4.23 / 5 (294)

4.67 / 5 (782)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

February 19, 2020

February 16, 2020

Pros/Cons

  • Pros

  • The soft phone was easy to use and the experience was great on a Chromebook.

  • It's easy to use, easy to integrate, as well as easy to train and set up accounts as well. Taking calls on computer band phone is Handy and nice

  • Cons

  • Initially, the call quality was not as good as it is now and it is still improving. But I am impressed with the quick feedback tool to "rate the quality of this call" after most conversations.

  • I like the interface where you login initially, but after that, the software seems a bit clunky and unintuitive.

  • Pros

  • I love the functionality of this. It made my job as a chat customer service agent so much easier!

  • Excellent customer service (using their own chatbot of course) and many options to change colors and easy enough to use for noob like me.

  • Cons

  • We had some trouble with the branding on the widget, but achieved to replace it and customized it to match our design.

  • The social network integration can be time consuming and you will need to spend some time syncing them up but after this it is fairly easy to use.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

FrontRunners

2019

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

7 Recommendations

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots