Dialpad vs VICIdial

Dialpad has 465 reviews and a rating of 4.34 / 5 stars vs VICIdial which has 253 reviews and a rating of 4.69 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.34 / 5 (465)
4.69 / 5 (253)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
September 15, 2022
September 13, 2022
Pros/Cons
  • Pros

  • Established a business phone #, a conference call # and voicemail in a matter of minutes. I love that you can text from the web app.
  • Affordable price for small businesses with great user interface. Apps are available for all platforms.
  • Cons

  • They want you to pay a ridiculous amount in fees that no other virtual phone company charges. There's no separate contact list for the account.
  • I have experienced times where there is no alert that I have a missed call or voicemail unless I check the app itself.
  • Pros

  • The gui for admin on the software, is easy to get around and make changes when needed. I also love the Live real time view to see how the agents are doing.
  • Low cost for business, license type, flexibility, scalability, stability, easy and fast to implement even remotely.
  • Cons

  • The interface has an outdated look to it and can be hard to navigate. Especially until you get used to it.
  • It's normal to get lost in the beginning. There's so many options that can get overwhelming at times.
Pricing Range
Product Demo
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FrontRunners

2022

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2021

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3 Recommendations
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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