The benefits are amazing - each phone call is automatically transcribed which is pretty good.

They want you to pay a ridiculous amount in fees that no other virtual phone company charges. There's no separate contact list for the account.

The value is great for what you pay. We appreciate the pricing as we are a smaller company.

I have experienced times where there is no alert that I have a missed call or voicemail unless I check the app itself.

The only negative that I can say about dialpad is their process for removing licenses is not easy. We were charged for many licenses that were not being used.

Established a business phone #, a conference call # and voicemail in a matter of minutes. I love that you can text from the web app.

Affordable price for small businesses with great user interface. Apps are available for all platforms.

Dialpad everywhere is excellent. It is great to have access across all my devices.

Its super easy to use, practical, i really like how easy you can transfer a call and see if the person was available or not.

I hate it more than any other product I have ever used.

Occasionally, I'll miss a call without a notification, and sometimes have slow response when making outbound calls.

Good system overall that offers a very nice user experience.

Ease of use, maintenance, feature set, and integration capability sets Dialpad apart. The mobile app is great compared to most other providers as well.

Easy to set-up and 'just the right functionality. Excellent customer service.

Use on a daily basis and it is great. Great way to have 2 phones which out actually having two.

Love that it likes to our google accounts, great for remote users (which really came in handy for Covid).

Maybe the callers are hanging up before I have time to pick up but I have encountered this problem a few times before.

The only thing I don't like about dialpad is that it is very difficult to transcript the voice messages that the customers left if the voice mail (to say something wrong).

I love the integration with Gmail, the features and the month to month billing.

The call transcripts are pretty accurate and the analytics are useful. We use Google Suite so the integration is great there too.

The slight delay when you press call to when it actually connects is somewhat annoying. I don't know if that's common for all VOIP systems but it's a longer delay than when I call with a call.

Be able to save money and time having the same software to text, call, record conversations and summary data from old calls and text is the best.

Customer service was there at every turn to help us set up and even import or address book.

We can transfer calls, have a funny hold tune, and more features that are being released as time goes on that brings us and our customers value.

The consistency of call quality, and ability to quickly hold, transfer, or mute the call are superior to our previous software.

Very happy and impressed with my Dialpad number as a front-line, first-contact experience of my company. I trust the flow of inquiries, business opportunities, and overall impression to Dialpad.

Easy to use when about texting, making calls and tracking data. Recording system and transcript are getting better and very helpful.

Their customer service is great as well. Anytime I have issues they are always eager to help.

This system has a fabulous integrations with google products. I also love that it is completely cloud based.

The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.

Ease of use and stability. Being able to use it like a good old fashioned phone.

Easy installation and deployment, great integrations and add-on features like recordings. Our employees really like it.

Only thing I liked about DialPad was the hold music and ability to have a direct extension.

I also am very impressed with their quality and their customer support. I was having an issue with call quality, and I couldn't tell if it was my bluetooth headphones or my wifi.

While our needs our basically simple, reliable phone service,  the ability to text, the ability to review and save phone transcripts, uberconference have all proven to be very useful to us.

What we like most about this product is that it is intuitive and versatile. We ported out two business numbers, and we also received each our own cell number which is great to use for business.

Technology integration is poor, customer support results inadequate, no real solutions to problems.

The interface has an outdated look to it and can be hard to navigate. Especially until you get used to it.

The gui for admin on the  software, is easy to get around and make changes when needed. I also love the Live real time view to see how the agents are doing.

It's normal to get lost in the beginning. There's so many options that can get overwhelming at times.

Low cost for business, license type, flexibility, scalability, stability, easy and fast to implement even remotely.

I love that it's easy to use and it becomes a part of your routine. Either you're using it to dial or you're just punching in.

Could be integrated with other software like CRM by many ways, including API.

We have deployed locally and for a couple a customers , at first it was difficult the deployment but once we gain experience it worked well.

There isn't really that much to complain about ,but the design really needs to be brought in the 21st century.

We have grown as a company and learned how to integrate this marvelous piece of software with quite some other systems.

My experience was terrible. I would not recommend this software to anyone.

We have been using VICIdial for many years. Vici service support and engineers are always accessible to solve issues, the program is solid, build the campaigns and let it dial.

After the initial investment it is very cheap and efficient to expand the system for more users. Being open-source it is very easy to change it and adapt to the specific customer needs.

No sure if it was because of our network speed or if the program struggled to manage to many requests at once, but when toggling between different reporting functions delayed.

Another problem that it generates is with cookies, sometimes it does not connect since the browser is hung with previous cookies.

When somebody help you on community forum on vicidial, please help some others, for me it is one of the best open source in VOIP World.

Cost of support is reasonable for the expertize and to make sure vicidial as a company remains sustainable.

Most of the option in the admin side are great to help the user manage and use the software.

The agent interface is very ugly and bad UI design.

Open source softwares are the best ones to help you save money, especially if you're starting up a business.

Also it is free of cost. I highly recommend it to everyone.

The ability to use remotely via the web, multi users  and easy customization. Wonderful customer support, great platform for scalability.

Ok, so the interface isn't the nicest in the world, definitely not a gem to look at, but who cares. It runs light, works nicely, and has many integration options.

The system has practically no adequate and well-developed community. In case of any problems or issues, the decision may be delayed for a long time.

550 seats with cluster setup for out and in bound was a best achievement in my carrier. API based dynamic IVR has minimized human interaction in our services.

I downloaded the Vicidial iso image and in 1 day we set everything up. I just want to say thank you so much for what you are doing.

You can customize it to meet your needs and create different dialing categories. The ability to record and playback calls has made our training process a lot more efficient.

I think it's a bit stiff and its graphical interface isn't the friendliest or prettiest in the world. Also I think a lack of training in languages other than English.

I love how easy it is to handle, the exceptional support provided by the vicidial team. They are like a big family they are always there for you.

Vicidial is easy to use and easy for new employees to learn. In my ten plus years in telemarketing it has been the only software we have used.

US Dollar

Dialpad is an AI-powered cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Ai Voice for calling, Dialpad Ai Contact Center for contact center management, and Dialpad Ai Sales Center, which is an automated sales dialer. Dialpad combines voice, messaging, video, and meetings into a single platform that can be accessed from any internet-enabled device. It houses the latest cloud telephony technology including WebRTC and Opus codec to deliver an unrivalled level of VoIP call clarity. 

The Dialpad Ai platform includes modern business features like simultaneous ringing, live call transferring, and powerful analytics in addition to a range of standard business features. Powerful integrations with G Suite, Office 365, Salesforce, Zendesk, Okta and others ensure users are connected with the technology they need to do their jobs well in a single user-friendly solution.

LongDescription

Call Transfer

Online Voice Transmission

Meeting Management

Performance Management

Access Controls/Permissions

Activity Tracking

Employee Directory

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Automatic Call Distribution

Agent Interface

Voice Mail

Auto-Dialer

Communication Management

Call Recording

Call Logging

Collaboration Tools

Automated Routing

On-Demand Recording

Call Center Management

Call Disposition

VoIP

Call List Management

File Transfer

Call Routing

Assessment Management

Call Queues

Contact Management

VoIP Connection

Audio/Video Conferencing

Outbound Call Center

Mobile Access

List Management

Call Scheduling

Performance Metrics

Voicemail Transcription

Inbound Call Center

Call Scripting

Hotkeys

Training Management

Intent Recognition

Call Reporting

Queue Management

Unified Communications

Call Conferencing

Caller ID

Visual Analytics

Alerts/Notifications

Multi-User Collaboration

Knowledge Base Management

Fax Management

Chat/Messaging

Dashboard

Manual Dialer

Multiple Parties

Speech Synthesis

Alerts/Escalation

Speech Recognition

Goal Setting/Tracking

Power Dialer

Reporting/Analytics

Video Conferencing

Drag & Drop

Call Monitoring

Archiving & Retention

Third-Party Integrations

Onboarding

Live Chat

SIP Trunking

Automated Attendant

For Small Businesses

Natural Language Processing

Multi-Channel Communication

Computer Telephony Integration

Call Tracking Metrics

Automatic Outbound Dialer

AI/Machine Learning

Chatbot

Conversation Intelligence

Predictive Dialer

Campaign Management

Mac OS

Web browser (OS agnostic)

Windows 10

Dialpad offers a 14-day free trail and three pricing tiers; Standard, Pro, and Enterprise. Please contact Dialpad for a quote.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Dialpad

In Person

Live Online

Webinars

Documentation

Videos

VICIdial is an open-source, cloud-based contact center solution suitable for small to large call centers in a variety of industries. Key features include inbound and outbound calls, call routing, email integration, online chat and call recording.


VICIdial combines inbound and outbound phone calls with inbound email and customer website chat in a single web-based interface. Skills-based routing and queue prioritization features help users ensure that calls and emails go to the agents who are best able to handle them. Agents can also switch between handling outbound and inbound calls when necessary.


Other features include previewing leads before dialing, recording and listening to agent calls, sending dropped calls to available agents or a voicemail inbox, estimated hold times for inbound callers, remote-agent calling, multiple language support and more.


Support is available online and via email.



Real Time Analytics

Multi-Channel Management

Lead Capture

Customizable Reports

SMS Messaging

Real-Time Monitoring

Blended Call Center

Lead Distribution

Multi-Campaign

Customer Database

Customizable Fields

Local Caller ID

Progressive Dialer

Data Import/Export

Text to Speech

Answering Machine Detection

Lead Management

FCC Compliance

Real Time Data

Email Management

Campaign Specific Caller ID

Event Triggered Actions

Activity Dashboard

Reporting & Statistics

Real-Time Chat

Interaction Tracking

Software is free, while the hosted service (VICIhost) is available at several price points including the following examples:

$1,000 initial server provisioning fee (also includes 1st month of hosting)
$500 server provisioning fee for each additional server (includes 1st month of hosting)
$400 per server per month hosting fee (after first month) plus cost of minutes.

See website pricing for more detailed breakdown of current costings.

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