Dynamics 365

Dynamics 365

RATING:

4.32

(4519)

About Dynamics 365

Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on Sales, Field Service, Customer Service complete with strong integrations with Microsoft’s other Office 365 offerings like Teams, Outlook, Excel & Word. The Microsoft Dynamics 365 ecosystem has offerings ranging from lead and opportunity management, marketing, field service, IOT, customer service, mixed reality and project service automation all allowing for a more frictionless engagement with your customers. Microsoft Dynamics CRM is available for software-as-a-service (SaaS) deployment as well as on-premises complete with a nice user interface for mobile and desktop as well as a technology stack that ensure database security. Dynamics 365 also offers ...

Dynamics 365 Pricing

Customer Insights: From $1500 Per tenant/month Customer Voice: From $200 per tenant/month Sales Professional: $65 per user/month Sales Enterprise: $95 per user/month Sales Premium: $135 per user/month Microsoft Relationship Sales: $162 per user/month Please contact Microsoft for further pricing details.

Starting price: 

$50.00 per month

Free trial: 

Available

Free version: 

Not Available

Microsoft Dynamics 365 business performance
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Dynamics 365 Reviews

Overall Rating

4.32

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4.5

Showing 1 - 5 of 4,430 reviews

Bernard

Company size: 11 - 50 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

April 2022

Excellent CRM solution for unique uses

User Profile

Amit

Verified reviewer

Company size: 10,000+ employees

Industry: Oil & Energy

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

November 2022

Dynamics 365 solve so many purposes

Overall dynamics 365 is good tool for project management and control.

Pros

Our organisation using dynamics 365 from last 3 year and I find it very useful as earlier we have different username and password for different applications but now after this everything is linked to 365 and the same login details works .

Cons

I I did not find anything which causes trouble to me.

Reasons for switching to Dynamics 365

It is very smooth and cost wise less .Also linking to different software is easy and user friendly.

Gustaf

Company size: 11-50 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

November 2022

Best integrated CRM system

Easy to use, easy to use where you are, if it is in Outlook or on a mobile device. Also enables integrations on both no-/low-code perspectives as with complex code-based integrations and customizations. There are only a few things this system cannot really do, and in those cases, it probably shouldn't anyway.

Pros

As no systems are islands anymore, selecting a system that is in the heart of Microsoft's strategy enables integrations to many common systems like Office 365, datalakes, Power BI, e-signature solutions etc. with small effort. The power of the underlaying Power Platform and also the rest of the Microsoft stack makes it incredibly powerful.

Cons

Licensing is a bit complex and hard to understand.

Reasons for choosing Dynamics 365

It is so much easier to adapt to the business and enable digitilization with the underlying Power Platform to a level that none of the above can do.

Anonymous

Company size: 2-10 employees

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

November 2022

Sales prevention not sales enablement

Pros

I struggle to find anything I actually like about Dynamics CRM. It mostly works but, opens too many windows.

Cons

Its temperamental, it opens too many windows, its seems like the scripts all fail to load first time and then doesn't show and error but if you reload the browser it normally works. Updates seem to kill it all the time, and its not a priority for Microsoft, or it doesn't feel like one.

Reasons for choosing Dynamics 365

Looking back it was a cost based decision, where with discount through a partner CRM worked out the cheapest. If only I could go back to my younger self knowing now, what I didnt know then.

Anonymous

Company size: 10,000+ employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

November 2022

Dynamics Quality Product, Integration Can be Complex

Pros

The product, once complete and set up, is intuitive, mostly easy to use, and effective in deploying a CRM for your sales team or otherwise.

Cons

The setup and integration to your current organization, depending on the size and complexity of your org./sales team, can make it difficult to initially get together. Understand that going in.

Reasons for switching to Dynamics 365

Save money in the longr un/manage all in-house

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