Emitrr

RATING:

4.8

(106)

About Emitrr

Emitrr is designed for local businesses wanting to acquire new customers, retain existing customers, and keep schedules. It aims to provide a seamless process of customer engagement and interaction. Businesses can acquire new customers by using the software to send text messages, convert missed calls and webchat to text, engage in text message marketing, collect reviews, and manage and monitor reputations. With customer recall and reactivation features, Emitrr helps retain customers. It is designed to keep schedules full by sending reminders and following up with text messages. Businesses may experience an average 90% reduction in no-shows. Emitrr eliminates the need for multiple platforms to manage a business or engage with customers as it integrates with 1000+ local...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.
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Emitrr Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for Emitrr

1 - 5 of 106 Reviews

User Profile

Cristobal

Verified reviewer

Consumer Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2021

Great software

PROS

Great tool for helping me streamline my cleaning business. I like the quote follow up feature and the review request. My experience with the software is being great

CONS

I like everything about the software, I don't think there's anything I don't like

Reasons for switching to Emitrr

Is more affordable and has better features

Vendor Response

Thank you for the review, Cristobal. It's been a pleasure working with you.

Replied February 2022

Jenna

Consumer Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Emitrr makes it easy for our team to communicate with our customers via text messages.

In a world where people rarely answer phone calls, texting through Emitrr allows for effective and efficient communications with our customers. I cannot imagine operating our business without it!

PROS

Emitrr makes it easy for our team to communicate with our customers via text messages. We love that everyone has access to see and respond to customer communications. We use it in the office daily and our technicians also use the app in the field so that all communication comes from the office number and customers do not get their personal phone numbers.

CONS

I cannot think of any cons with Emitrr. When we have had any issues or questions their customer support team has been quick to get us an answer!

Reason for choosing Emitrr

More sophisticated features and better fit for the functions we wanted.

Reasons for switching to Emitrr

Emitrr offered more options for a much more affordable price

Kaitlin

Hospital & Health Care, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed May 2022

Great Service, Highly Recommend

PROS

this is an easy software to navigate while using other screens

CONS

it lags when I am trying to reach a patient I cannot instantly hear them and they cannot hear me which causes them to eventually hang up.

Zelena

Construction, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2022

Glad we found Emitrr

Overal - we enjoy using Emitrr. This has given us the freedom to communicate with our customers where all our staff and lead field technician can see and communicate effectively with our consumers.

PROS

We love the integration with our CRM System, HouseCall Pro, and Slack which we use to communicate in-house. As for the texting communication functions of this product, we couldn't ask for more. They are always adding new updates and the improvements are always excellent! They help with the day to day functionality of the product.

CONS

The only true "con" for us is that the VoIP function of the feature is not available and it was not reliable at the time we tried to implement it. We currently use another product but are patiently waiting for this feature within Emtirr to be perfected so that we can keep all our communication within 1 platform. Another small "con" is that it takes the app and desktop just a little longer than preferred to fresh when new messages come in....but I am sure that can be fixed.

Reason for choosing Emitrr

We chose Emitrr not only for its functionality but for the simple fact they partnered with HouseCall Pro and the integration is "golden'!

Reasons for switching to Emitrr

Sideline had limited features and was difficult to search for conversations, it took a lot of time to scroll through the messages to find the one you intended to respond to, especially if it had been more than 1 day.

Daniel

Construction, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Best customer service and great software!

PROS

[SENSITIVE CONTENT] and the team have been super attentive and try to accommodate all of my company's needs. They keep improving the software and add features upon demand. The software on the computer has all the features and the mobile has slightly less, so definitely recommend using it on the computer as an admin, but has all the features needed on mobile if you are on the go.

CONS

The yeam keeps improving constantly so I am sire they will have all the features necessary.

Reason for choosing Emitrr

The people at Emitrr seemed honest and willing to work and listen to my needs

Reasons for switching to Emitrr

Needed more functionality for customer engagement.

Vendor Response

Thank you so much Daniel. Its been a pleasure working with you and implementing your feedback

Replied August 2022