Enghouse Interactive is a contact center solution designed for midsize and large companies. It offers multi-channel contact management, an operator attendant console, interactive voice response (IVR), call recording and quality assessment within a suite.

Available for deployment both on-premise and in the cloud, the software enables customer service agents to handle both inbound and outbound customer communications from a single solution. The software also features multi-channel contact management, which allows customer agents to handle communication from different media channels such as telephone, email, fax, web-chat, video calls and SMS.

A key feature of the product is an "operator attendant console.” It performs a lookup into the corporate database during each call and pulls relevant customer information to help the customer agents during each call.

With customized reports, dashboards and call monitoring and assessment tools, users are able to get an overall view of various customer touch points.

Agent performance
Agent performance
Agent performance
Call log
Call log
Call recording
Call recording
Call window
Call window
Quality assurance module
Quality assurance module
Quality management suite
Quality management suite

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10



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