Enghouse SmartDial

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About Enghouse SmartDial

Enghouse SmartDial is an outbound dialer designed to help contact center agents increase customer engagement with features for proactive communications. It works natively with Enghouse Interactive Contact Center solutions. As a rules-driven platform, SmartDial can help improve agent productivity as well as business compliance. It supports multiple dialing algorithms including preview, predictive, and progressive. Other capabilities include do-not-call list scrubbing, abandon rate control, multiple time zone support, and more. Enghouse SmartDial is available via cloud, on-premise, and hybrid deployment.

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