I haven't had any problems with ETollFree. the number has always worked without any interruptions of service.

The price hands down! it was an extremely affordable way to ensure your business has the most professional appearance, and view.

I have had no problems with the software or the service and would recommend them to anyone starting a business and need a large format or appearance.

Our objective was to manage multiple blended lines of business as a service provider ourselves using this technology to support our clients. Without prompt knowledgeable support you end up with downtime,, missing or inoperative call routing, incorrect or improperly performing call greetings, and in a virtual call center environment eny of these flaws can do damage, but combined they can be fatal.

the software is ROBUST and has all of the features (and more) that you could ask for.

You cannot use the features because there are so many that have impacts on so many more that configuration is akin to a labryinth of mythic call center proportions. You end up becoming dependent on support from eTollFree and that is where your fate becomes sealed. To call their ticket taking process support would be to give it too much credit. Someone takes tikcets and they sit around for a while and then you follow back up and they say its done when nothing is done. then you open a new ticket and start the cycle again.

It wonderful to use to project a professional business but don't advertise the number right away until you make sure it works, especially if your from Canada

The price and options are reason enough to try the service out

Not enough information on how to use the system or support. as they once said to me, for the cost of the service they cant afford to help you set the system up.

It is very easy to use compared to some that I've used in the past.

I like the user interface. Its clean and easy to use. Also the tech support has been great! I learned the system very quickly and was up and running in no time.

The thing I had the biggest problem with was leaning how to set up new users and campaigns. I had to use Tech support for that. Not a real problem but it wan't obvious to set up.

Love how easy the set-up was. The price for what you get is really good too

Can help you business to seem larger than it is

It seems to automatically go to voicemail rather than ringing on my phone so I can never actually ansythe call

availability and easy to use is the most important to me.

It doesn't have a voip app that comes on the iPhone.

Affordable, all-in-one performance by eTollFree service which fulfill your customer service for all kind of small and medium business. Excellent support provided by the team.

Affordable and easy to use. Support team is also great.

None at this time

It does the job at an affordable rate!

It does the job! Easy billing! No issues!

Monthly fee, even if you do not use the service!

Pay only for what you use.

Cost is quite low and only pay as you need.

Nothing. Very predictable and easy to us.

We don't actually use the predictive dialer function, so I can't comment on that.

We use eTollFree to host a couple of phone numbers that were previously with Nextiva. The process to transfer the numbers was a bit convoluted, which is more due to the carriers than eTollFree. It took a little tweaking to get the physical phones to work with the new service, but since then it has been great. These are low volume numbers, so I don't mind paying for each inbound and outbound minute.

Transition of numbers from Nextiva took several weeks, but that was due to the carriers and not any mistakes by eTollFree.

It has done everything it was suppose to do.

System works very well. I like the flexibility the program offers and the email notices when messages are left.

Difficult to change without help and customer service is hard to make contact with. However, it should be noted it has been over three years since I have had to make any changes. Some difficulty understanding my statement and the billing process.

Low cost and affordability and plus i can fax

Well nothing i can think of right now. Thanks

Excellent!

We think it is wonderful. Everything works just fine

Nothing. All appeared just fine to me and the team.

been using it for 3 years now and plan on to continue use

Easy business use-affordable-quick responses in changes

I don't have a con at this time - maybe a moble app would be helpful.

It's very easy software to use. The design is also simple.

Can we use the number to call customers?

For the price, this service is good. No complaints

I like that I don't have to do anything but answer the phone

It would move if there was a feature to help identify calls coming from this line, like a caller id function

It was good. I liked their service and it was reliable and easy to use.

I did a lot of research and eToll provided me the most straight forward service when it came to a vanity business number. They have a straight forward price scheme and they provide a lot of free easy to use services that most others choose to nickel and dime you for.

I didn't like the price per minute setup but ut actually was cheaper than what others were charging for their allotted minutes so in the end its more of a preference than a con.

I have been provided good service and I have never experienced any issues that were not resolved within the 24 hour time frame.

ease of use and great tech support team.

small tech issues, but nothing that they can not resolve

Easy to use , easy to train. Would encourage IT admins to try it

I read about this software online when trying to get a call center solution to our organization for SIP technology. Its an easy to use solution at a cost that the ROI is like immediate I have never had any tech issue in implementing this

Yet to get an issue with this just wishing them well as they improve this great solution

the service is easy to use affordable featured

don't have text to speach option in attendent message

You can't beat the price for a custom number. It's really easy to use

It fits my needs well, I can't think of any.

Tech support is awful.

Low price. Toll free number works good enough.

Auto attendant doesn't work for me. Their support guy blames my recordings which were professional make and sound fine to me. They even play fine on etollfree's own portal, but not on their phone system. They blame me and accept no responsibility.

Everything

Easy, fast, cheap, user friendly, assistance with issues (fast). All problems are figured out by highly skilled and attentive techs.

It's pretty easy to use, and economical too.

There was a problem on set up. It was a few months back and I can't remember what it was now, but i likely lost a few calls.

The overall experience was very positive, once we had the predictive dialer, we were able to route calls properly wirh minimal difficulties.

It was easy to install, not very difficult to learn, and easy to train staff to use it.

Nothing to dislike, just getting staff to learn how to independently use all the features.