ETollFree Predictive Dialer is a Great Solution.

Also the tech support has been great. I learned the system very quickly and was up and running in no time.

I like the user interface. Its clean and easy to use.

There was a problem on set up. It was a few months back and I can't remember what it was now, but i likely lost a few calls.

I did a lot of research and eToll provided me the most straight forward service when it came to a vanity business number.

Availability and easy to use is the most important to me.

Difficult to change without help and customer service is hard to make contact with. However, it should be noted it has been over three years since I have had to make any changes.

They have a straight forward price scheme and they provide a lot of free easy to use services that most others choose to nickel and dime you for.

The price hands down! it was an extremely affordable way to ensure your business has the most professional appearance, and view.

Easy business use-affordable-quick responses in changes.

Some difficulty understanding my statement and the billing process.

Great VOIP Service For Those Willing To Do Some Configuration.

The thing I had the biggest problem with was leaning how to set up new users and campaigns.

The software is ROBUST and has all of the features (and more) that you could ask for.

Things were getting lost or overlooked about and it had been making me insane. Zoho has a great set-up of items and this one isn't any special case.

Overall it is a good, reliable and accesible software to take control of your support team.

The software is pretty; the user interface is very attractive and impressive. It does seem well developed.

I have been using SaaS products from Zoho for more than 7 years and they keep getting better every time. I really enjoyed Zoho desk for the better overview on incoming information.

Great tool to get your customer support started.

Cost and ease of getting set up. Support personnel always helpful.

If you want to use your own domain email address, instead of some weird address that is not easy to remember then you're at a bit of a loss.

The software was difficult to navigate and ultimately setup. I found it confusing and not very intuitive or straight forward.

Fantastic, very happy with the product and the support.

I say this because I am not a developer and  I really struggle to do this.

The support channels that it provides are making my working great and also quite effective.

Overall a great product, and fantastic value for money when used as part of Zoho One.

One of the best investments for our organization.

The customer support system of this platform is responsive and gives me the solutions to all my queries in just few seconds.

We love the dashboard, user friendlyness and ease of navigation.

Great ticket management to help you get started on your business.

Inability to control what notifications you receive in the notification center, leads to excessive notifications.

I love that it has a two-way integration with ZOHO CRM.

It's frustrating when messages go into spam that are not spam. This caused delays responding to important clients.

Business - customer relations. We are able to amass a great wealth of product and customer feedback that we can reference in the future as needed.

Ease of use and price was a big factor, works great for my technicians.

Support from Zoho is excellent. We are Zoho One customer, so we also use other Zoho products, hence the native integration is also nice.

US Dollar

eTollFree Predictive Dialer is an integrated cloud-based call center solution for businesses of all sizes. It works as both outbound and inbound call center software with interactive voice response built in.


The customizable campaign management feature allows businesses to call all phone numbers available for each lead. eTollFree allows agents to view details for calls in a queue. They can then select calls to take from their agent screen. It allows supervisors to monitor the progress of ongoing campaigns and measures key performance indicators for active campaigns or agents.


eTollFree's automatic call distribution system distributes unique contacts to multiple agents to avoid call repetitions. The real-time reporting system of eTollFree enables agents, managers and team leaders to analyze call campaign performance.


Users can set up answering machine detection, send calls to voicemail, provide custom greetings or drop calls. It has a time-clock application to track user work time.



LongDescription

Call Transfer

IVR/Voice Recognition

Automatic Call Distribution

Blended Call Center

Call Recording

Call Logging

Outbound Call Center

Lead Management

List Management

FCC Compliance

Call Scheduling

Inbound Call Center

Call Scripting

Queue Management

Predictive Dialer

Campaign Specific Caller ID

Computer Telephony Integration

Real-Time Chat

Manual Dialer

FTC Compliance

Alerts/Escalation

Reporting/Analytics

Call Monitoring

Campaign Management

Performance Metrics

For Call Centers

Mac OS

Web browser (OS agnostic)

Windows 10

eTollfree offers unlimited agents and extensions for just $99/month!

Chat

2-10

eTollFree

Live Online

Documentation

Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creation.


Zoho Desk collates interactions from various media (email, phone, chat, social media, a self-service portal, forums and forms) and presents them in one place. Tasks such as ticket assignment, service escalations, notification rules and time-based actions can be automated by setting workflow rules. The solution provides customizable and scheduled reports, happiness ratings and a graphical dashboard for analyzing customer satisfaction.


Integration with Zoho customer relationship management (CRM) facilitates feeding of customer information into tickets logged in Zoho Desk, which enables service agents to know more about the customers.


The solution also enables users to make custom changes, such as renaming tabs, adding new departments, customizing email templates, defining business hours and adding of help folders. Zoho Desk can also be integrated with clients’ in-house systems. 



Support Ticket Management

Real Time Analytics

Cataloging/Categorization

Employee Management

Case Management

Surveys & Feedback

Personalization

Multi-Channel Management

Text Analysis

Performance Management

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Transfers/Routing

Customer Segmentation

SMS Messaging

Real-Time Monitoring

Workflow Configuration

SSL Security

Sentiment Analysis

Single Sign On

Project Management

Rules-Based Workflow

Knowledge Management

Communication Management

Customer Database

Interactive Content

Offline Form

Customizable Fields

Collaboration Tools

Automated Routing

Churn Management

Assignment Management

Full Text Search

Call Center Management

Batch Communications

Template Management

Data Import/Export

Customer Complaint Tracking

Call Routing

Email Templates

Self Service Portal

Customer Experience Management

VoIP Connection

Help Desk Management

Audit Trail

Content Management

Configurable Workflow

Screen Sharing

Mobile Access

Social Media Monitoring

Proactive Chat

Multi-Channel Data Collection

Survey/Poll Management

On-Demand Communications

Real Time Data

Transcripts/Chat History

Routing

Discussions/Forums

Issue Scheduling

Issue Management

Text Editing

Multi-Channel Communication

Support Ticket Tracking

Role-Based Permissions

Client Portal

Social Media Integration

Real-Time Notifications

Forms Management

Workflow Management

Real-Time Updates

Email Management

Video Support

Ticket Management

Event Triggered Actions

Recurring Issues

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Network Monitoring

Decision Support

Service Level Agreement (SLA) Management

Account Management

Community Management

Free - up to 3 users, forever!
Express - $7/user/month billed annually
Standard - $14/user/month billed annually
Professional - $23/user/month billed annually
Enterprise - $40/user/month billed annually

A 15-day free trial is available.

eTollFree vs Zoho Desk

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