Contact Center as a Service (CCaaS) vs Freshdesk
Contact Center as a Service (CCaaS) has 22 reviews and a rating of 4.05 / 5 stars vs Freshdesk which has 3286 reviews and a rating of 4.51 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- This company is very easy to work with. Response times are almost immediate and they are great at follow up.
- It's easy to use and very intuitive. The call reception and software is a wonderful tool that helps our team complete daily tasks.
Cons
- At first I was a little skeptical as I had not worked with many other hosted companies, however in a very short time my uneasiness went away.
- It cost us a lot of time to implement this software. There are still things that aren't working well right now.
Pros
- This is a great platform for helpdesk management. We use it for around 5 engineers and it works great as it's not over-complicated.
- Wonderful tracking and organization of emails and support issues, with a nice and clean UI, and simple tools to automate many support tasks.
Cons
- Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name.
- The support and contact system for Freshworks/Freshdesk is as bad as it gets.
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2021
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