--- title: "Exotel Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Exotel. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Exotel is a good fit for you!" source_url: "https://www.softwareadvice.com/call-center/exotel-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Call Recording Software](https://www.softwareadvice.com/call-center/call-recording-comparison/) / [Exotel](https://www.softwareadvice.com/call-center/exotel-profile/) / Exotel Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/call-center/exotel-profile/) Reviews [Alternatives](https://www.softwareadvice.com/call-center/exotel-profile/alternatives/) # Exotel User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 69 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.1/5 - Value for money: 4.2/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 38 reviews (55%) - 4 stars: 20 reviews (29%) - 3 stars: 9 reviews (13%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (3%) ### Most mentioned pros - We’ve been using Exotel for our customer support and communication needs, and it has been a fantastic experience. - Very Good In use easily call history available. - It provides recording and call-logs which I use significantly and this is what I like best. ### Most mentioned cons - The user interface feels a bit outdated, and it can take some time to figure out how to access certain features. - It does not have single sign-on and i could not find a way to record out-going calls. - hour delay in report which is not good. ## Exotel customer reviews Showing reviews 1-25 of 69 (page 1). ### Exotel: Enabling hassle-free handling of your Inbound contacts - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, We are happy with the basic functionality of this tool. It solves our purpose. Inbound lead handling has been optimized to a great extent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Exotel is mainly used by our Inbound Marketing and Customer Support teams. The most likable feature of exotel is that it is very easy to set-up. You will not need any formal training to design the workflows on this. Secondly, pricing of the product is reasonable for any small and medium sized business. Lastly, the recording and voice quality of the calls are crystal clear. This helps in training the callers in an efficient way. #### Cons Even though, Exotel has a very easy on the eye platform, It lacks in advanced features. Firstly their analytics feature is very basic. The excel that you import does not provide the wholesome picture. Secondly, it would be great if we could integrate it with our CRM tool. Competitor of Exotel do have integration features. --- ### Exotel Review - Overall rating: 5/5 - Reviewer: Saurabh M. - Verified reviewer: Yes - Industry: Education Management - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very Good In use easily call history available. #### Cons Some time date not easily we set to find call recording. --- ### Very worst customer support - Overall rating: 3/5 - Reviewer: Senthil K. - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered The worst experience ever had #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The company has grown, they treat their clients like beggars we have to raise the issue and wait for 2 day to explain their issue to them. After that they take another 2 days for finding the solution and another 3 days for resolution. Customer support is pathetic, account managers are useless #### Cons We get billing error from a matured so called technology driven company !!! #### Reasons for choosing Exotel Implementation and deployment pressure --- ### Good call management system - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered It's been good but could be better. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It provides recording and call-logs which I use significantly and this is what I like best. #### Cons It does not have single sign-on and i could not find a way to record out-going calls. --- ### Best cloud telephony solution - Overall rating: 5/5 - Reviewer: Mayank G. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great pre and post sales support. Easy to use solution and can handle complex requirements #### Cons New features and products launcher wrt to market needs #### Reasons for switching to Exotel Poor support --- ### The Best IVRS & Call Masking Solution with Easy config - Overall rating: 5/5 - Reviewer: Kiran t. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Pretty impressive,Am using exotel platform from past 5 years in Bundl technologies it has give a lot of options on Apps,& Other categories which are very important on UC. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy way of App Customization,Call Connectivity,App Features,Exophone Number purchasing options, #### Cons Exotel would need to give more details to the administrator on who created the App, Co-worker complete activity with the search option #### Reasons for choosing Exotel None --- ### Fantastic Platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Education Admission and Placement Related Calls in Institution #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and Easy follow up on all calls received, Never miss a single call #### Cons During Several attempt by callers, calls are assigned with little interval of time. #### Reasons for choosing Exotel It is very ease of use and highly reliable --- ### Review for Exotel. - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Hi, We are glad we switched to exotel for calling. It has helped us make the call process more relaxing and reach to the leads effectively. #### Cons There are no free trials. Overall satisfied --- ### Inbound call centre - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Reduced load on call centre staff Callers are more happy to get information quickly #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to set up, drag and drop icons. Helpdesk is really quick in responding to questions . They have special price for NGOs #### Cons Not modular- Users need to design the modularity and reusability. Standard analytics are very basic - can provide better analytics to help in better menu design. --- ### Good Product with excellent support - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall the experience has been quite pleasant and enriching #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Exotel user interface is easy to understand and the customer support provides exceptional service to the customer #### Cons The software does not provide a warning when a wrong data or number is entered in the system which reduces the efficiency --- ### Not Happy With Customer Service - Overall rating: 4/5 - Reviewer: Siddharth D. - Verified reviewer: Yes - Industry: Food Production - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It is easy to use and easy to integrate. It is affordable. #### Cons Some features like auto-calling are not available. Also, to use the software, it is critical to have a good customer support. The response from your staff is almost always late and not adequate. We end up wasting a lot of time using this software. The main purpose was to save time and it ended up doing opposite. --- ### Exotel Review & Rating - Overall rating: 4/5 - Reviewer: Obaid A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience is good. Good software to use for calling process #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Out call facility, proper call distribution, detailed report. #### Cons Time of report. 2 hour delay in report which is not good. --- ### Best in market - Overall rating: 5/5 - Reviewer: Prantik B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use. The entire set-up processes is well documented and hardly takes 5 mis to set up a process. #### Cons Unavailability of fancy numbers. The Exophone numbers are not in the premium range. I think there can be a different section for those customers who don't mind paying a premium for a fancier number. --- ### Exotel Review. - Overall rating: 4/5 - Reviewer: Joyjit C. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The overall experience is good. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros A most useful feature is the SMS campaign through which we can send SMS to multiple customers at a single go. #### Cons There is nothing as of now which we like the least about Exotel. --- ### easy to use - Overall rating: 4/5 - Reviewer: Sonakshi S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The daily reports which is customized.Also the easy to use panel is great. There is alot of convenience using the system. #### Cons The detailing of the calls are not clear --- ### Great experience - Overall rating: 5/5 - Reviewer: Asif A. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease to handle, has great features. It helps to keep numbers safe by masking. #### Cons Messaging functionality has to improve in terms of UI. --- ### Awesome - Overall rating: 5/5 - Reviewer: Aratrika G. - Verified reviewer: Yes - Industry: Retail - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It was awesome #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros everything, call price, accessibility, no call lag #### Cons nothing did I dislike. Everything is good #### Reasons for choosing Exotel it was the best --- ### Excellent Software - Overall rating: 5/5 - Reviewer: Shahbaz A. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Nice to handle and Connectivity Switching On feature. #### Cons All good. Software has good feature which is required --- ### Customer support is the best - Overall rating: 4/5 - Reviewer: Ankita S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. overall experience is good! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like the customer support that you guys provide a lot #### Cons This product is good but the call has disturbances sometimes --- ### Ease to use - Overall rating: 4/5 - Reviewer: Akash N. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Dashboard when compared to Twilio this can be improved with new design. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The custom API integration with the software is super easy. #### Cons Dashboard features can be improved more like Twilio. #### Reasons for choosing Exotel It costed less than twilio. --- ### need to increase customer support and give best call rate for calls. - Overall rating: 5/5 - Reviewer: Shivam m. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Call flow creation is a good feature . #### Cons Need to increase customer support service.and decrease your call rates. #### Reasons for choosing Exotel Call flow feature give us flexibility to design new business requirements easily. --- ### Average service from exotel - Overall rating: 3/5 - Reviewer: RAJESH K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience is good #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Easy to use, easily to create templates #### Cons no more option for voice hindi pronunciation --- ### Feature loaded cloud telephony system - Overall rating: 4/5 - Reviewer: Anand R. - Product usage: Used daily for less than 6 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This cloud telephony system is loaded with all required features, be inbound and outbound calls or call and SMS campaign. #### Cons Using it from past few weeks did not find any cons so far, calls are moving smoothly leaving operator failure couple of times, but we were well informed on this withing the dashboard itself through stickers. --- ### User friendly Interface, easy to access dialer - Overall rating: 5/5 - Reviewer: Pooja D. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Had a great experience with exotel, good User-friendly Interface, easy to access dialer, very useful to track calling and call recording to audit and process improvement #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly Interface, easy to access dialer #### Cons Nothing, all the features are very well and smooth working --- ### Exotel Feedback - Overall rating: 5/5 - Reviewer: Surya K. - Verified reviewer: Yes - Industry: Education Management - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We’ve been using Exotel for our customer support and communication needs, and it has been a fantastic experience. The platform is incredibly reliable with clear call quality and minimal downtime, which is crucial for our business. The setup process was straightforward, and the integration with our CRM and other tools has made it easy to manage customer interactions from one place. #### Cons While Exotel offers reliable call quality, I’ve found the platform can sometimes be difficult to navigate, especially for new users. The user interface feels a bit outdated, and it can take some time to figure out how to access certain features. ## More reviews [Next reviews](https://www.softwareadvice.com/call-center/exotel-profile/reviews/?page=2) --- Exotel Reviews, Pros and Cons - 2026 Software Advice