Exotel
About Exotel
Exotel Pricing
A. Plan 1 - Micro :: INR 5,555 for 3 Months B. Plan 2 - Dabbler:: INR 9,999 for 6 Months C. Plan 3 - Believer:: INR 19,999 for 12 Months D. Plan 4 - Influencer:: INR 49,499 for 12 Months D. Plan 5 - Custom Solution for Enterprises, write to us on https://exotel.com/contact-us-enterprise/ For further details on pricing, visit - https://exotel.com/pricing/
Starting price:
$200.00 one time
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for Exotel
1 - 5 of 66 Reviews
Tapesh
Verified reviewer
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Best Software for cloud and virtual Telephony in India
Team is very helpful to setup your number and the things you needed they will understand your requirement.
PROSTheir marketplace is the best thing that i used with the software everything is pre-default and its great along with easy to use. Just like plug and play services.
CONSThey are not providing services out of India so we have to manage multiple options for Indian customers and for other countries customers.
Reasons for switching to Exotel
Exotel having good features as comparison to Knowlarity and their tech partners are best one
Puvinthan
Hospital & Health Care, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed January 2022
A Good Product with a Lousy After Sales Services
The after sales services from Exotel is horrible. If any of you planned to purchase the product be very sure that you only purchase it 1 time at 1 go. If you wanted to add-in, you will have to wait for ages to get your request done. All of the customer support only be nice when you are a new customer. Thereafter, you are invisible for them. No call, No email or No Chatting can help you. A good product under a lousy customer service support.
PROS1. Very easy to use and monitor your calls 2.
CONS1. It has to do some presetting by installing a 3rd party software, prior using the number through the software
Reason for choosing Exotel
The rate is very affordable and trusted the use will be easier with good after sales support. But the other way around happened and experienced.
Prasanna
Automotive, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed October 2019
My take on Exotel
It's been pretty good. Reaching support is a bit of a challenge. However we could sort out our issues after a quick visit to your offices in Bangalore.
PROSWe liked how easy it was to setup the whole process. We felt that the UI & UX was amongst the best in the cloud telephony space.
CONSThere are a couple of issues with the way reports are generated. There are a lot of call drops-we are unable to figure out why we have so many abandoned calls though there have been free agents. Would love it if there could be some kind of timing mechanisms set up to figure out how long the customer had to wait before connecting to an agent. Would certainly help us and other clients with improving our own SLAs.
Reason for choosing Exotel
Ease of setup & having a company with a presence in Bangalore helps us reach them if there are any issues.
Reasons for switching to Exotel
We have tried both the kookoo agent and super receptionist. We feel that in terms of call quality and patches kookoo is the best available in India, however their UI/UX & the setup is a complete pain. Would never recommend super receptionist. We had the worst experience with the software as well as support from them.
Anonymous
1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2019
Product with great options
Exotel has been a key to connect with customers and also keep data privacy intact. We use it as a help line for our delivery partners and they also are able to connect with multiple agents with just a single help-line number. Exotel, is a great product for service industry.
PROSData security is key to our organization and Exotel has helped us a lot in achieving the same. We have been using exotel to help our delivery partners connect with customers. Exotel helps bridge that gap by keep the customer contacts anonymous.
CONSEven if our agents are busy on some other call, it does not tell you a busy tone. You as a caller, will still hear 'ringing tone' and if no one answers your call, you will feel that the call was not pickedup. While in reality, all the agents were busy hence, the call was not even connected at all.
Reason for choosing Exotel
I have used it before in my previous organisation. Hence, it was an easy choice for me.
Mayank
Computer Software, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Best cloud telephony solution
Great pre and post sales support. Easy to use solution and can handle complex requirements
CONSNew features and products launcher wrt to market needs
Reasons for switching to Exotel
Poor support
