UI is most user friendly and the applets just works flawlessly.

I think they could create ticket based on the problem explained over the phone and send a mail with ticket details.

I have set up exotel for my first IVR Solution. I am glad that I chose Exotel because in the starting of a business we definitely need a simple, easy and ready to use IVR solution.

The user experience is very bad. There is no option to duplicate flows, which is essentially the most time-consuming part.

We liked how easy it was to setup the whole process. We felt that the UI & UX was amongst the best in the cloud telephony space.

As a startup founder I am really thankful for the Exotel team for providing support for startups with free trial and economical charges after the trial.

The software is user-friendly and the good thing about this is the SMS campaign which is very useful for us.

Hi, We are glad we switched to exotel for calling. It has helped us make the call process more relaxing and reach to the leads effectively.

Ease of Use is awesome, i didn't need anyone's help to create and customize the product. Most of the features expected from the telephony company is present and with such ease of using it.

Easy to setup and build workflows,  value for money.

Overall the experience has been quite pleasant and enriching.

The custom API integration with the software is super easy.

Ease of setting up, highly configurable based on the process, routing logics, integrations available, ability to send masked sms.

Also the easy to use panel is great. There is alot of convenience using the system.

A very reliable platform to ensure all your calls are properly tracked and recorded. And really helpful support team who are always quick to respond.

Exotel support team is very active and helpful.

It has been great so far. Product is bug free and support is super quick and easy to access.

Phone number masking is the best feature of this software. Excellent support from Exotel team.

It's very easy to use, support team is also very helpful & system have many features that suits all our business need.

Should give suggestion, whenever a user try to dial out a wrong number.

Their marketplace is the best thing that i used with the software everything is pre-default and its great along with easy to use. Just like plug and play services.

Ease to handle, has great features. It helps to keep numbers safe by masking.

The setting up and administering part can be difficult.

Easy to setup, Value for Money but packed with couple of minor/medium issues.

It helps in managing small support groups without the need of investing on hardware. It is easy to configure and manage without having to write codes.

US Dollar

Exotel is a premier full-stack consumer engagement platform in the emerging markets, which provides an industry-leading customer communication platform for remote customer-facing teams to use. The end goal is to create positive and improved customer experiences.

Exotel now allows you to contextualise single customer conversations across multiple channels through a single API framework to improve customer experience metrics. It enables this by offering cloud telephony, SMS, and VoIP channels. Using configurable APIs, organisations will be able to integrate numerous channels and their associated data with digital media - applications, web UI, and desktop - for seamless, contextual, and intelligent engagements.

Exotel has combined with Ameyo, a leading omnichannel contact centre, and purchased Cogno AI, a conversational AI platform, to realise this objective, while also receiving over $100 million in funding until 2021.

Businesses can now have up-to-date customer context even when customers switch channels during interactions across the lifecycle of a support ticket. In addition, customers can expect reduced wait times with handy automations responding to FAQ-level queries, predict and respond to customer queries with conversational intelligence, and even use sentiment analysis to automatically triage customer queries based on urgency or priority.

Remote contact centre solutions, multi-level IVR, end-to-end call management, conversational AI, lead management for marketplaces, and listen-whisper-barge for supervisors are just a few of Exotel's core capabilities. Furthermore, its cloud communications solution integrates seamlessly with your business stack, helpdesk, or CRM software, allowing you to unify information and create a single source of truth.

The following are Exotel's best-selling products:

• Omnichannel Contact Center Software: Route and manage calls efficiently and intelligently, especially during high-volume periods. Maintain customer context across communication channels, automate routine responses, and track call performance across inbound and outgoing conversations using this software.

• Lead Assist: When drivers or delivery agents connect with customers, hide their contact information. Reduce costs by managing call volume across a broad pool of virtual numbers instead of renting a single number.

• Business SMS & Authentication: Lower latency with industry-leading delivery rates at a low cost. Schedule business SMS updates to your leads and customers all over the world with only a few clicks. Exotel has patented nOTP, a zero-touch, fully secure authentication mechanism that goes beyond two-factor authentication modes.

• Conversational AI: Fill conversational gaps that can't be filled by traditional or even new-age channels. With chatbot and live chat features, you may cut response time, automate less-complex enquiries, have smooth bot-agent handoffs, and provide AI insights for customised engagement.

• Field Workforce Management Solution: Manage and simplify field operations from anywhere with a simple yet effective communication solution. To increase performance over time, generate actionable insights.

• VoIP Phone System: Make calls directly over the internet utilising Exotel's platform's standard protocols. Comply with regional VoIP legislation as well to better manage your communication costs.

LongDescription

Real Time Analytics

Call Tagging

Call Transfer

Surveys & Feedback

Mass Texting

SMS Messaging

Real Time Monitoring

Scheduled Messaging

IVR/Voice Recognition

Automatic Call Distribution

Agent Interface

Voice Mail

Auto-Dialer

Multi-Campaign

Call Recording

Call Logging

Automated Routing

On-Demand Recording

Campaign Scheduling

2-Way Messaging

Call Center Management

Progressive Dialer

VoIP

Campaign Segmentation

Call List Management

Campaign Planning

Call Routing

Text to Speech

VoIP Connection

Help Desk Management

Outbound Call Center

Real Time Data

Performance Metrics

Inbound Call Center

Call Scripting

Call Reporting

Multi-Channel Communication

Queue Management

Multiple Scripts

Workflow Management

Message Personalization

Predictive Dialer

Caller ID

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Reminders

Automated Scheduling

Chat/Messaging

Customizable Templates

Interaction Tracking

Manual Dialer

Real Time Reporting

Chatbot

Reporting/Analytics

Monitoring

Campaign Analytics

Workforce Management

Call Tracking

Customer History

Call Monitoring

Third Party Integrations

Live Chat

Campaign Management

Callback Scheduling

Customizable Reports

Call Disposition

Contact Management

Social Media Integration

SMS Marketing

A. Plan 1 - Micro :: INR 5,555 for 3 Months 

B. Plan 2 - Dabbler::  INR 9,999 for 6 Months

C. Plan 3 - Believer:: INR 19,999 for 12 Months

D. Plan 4 - Influencer:: INR 49,499 for 12 Months

D. Plan 5 - Custom Solution for Enterprises, write to us on https://exotel.com/contact-us-enterprise/


For further details on pricing, visit - https://exotel.com/pricing/

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