1 million+ businesses helped, Get advice
Home

/

Call Center Software

/

Exotel vs Salesforce Service Cloud

Exotel vs Salesforce Service Cloud

Get Price Quote
Get Price Quote

Add to Compare

Overall Rating
4.3 (69)
4.4 (779)
Ease-of-Use
4.3 / 5
4.1 / 5
Value for Money
4.2 / 5
4.2 / 5
Customer Support
4.1 / 5
4.2 / 5
Functionality
4.1 / 5
4.4 / 5
Last Review Written
November 26, 2024
February 3, 2025
Pros/Cons
  • Pros

  • My overall experience is very good, creating workflows in exotel is very easy, even voice quality is awesome, and the dashboard is very user-friendly.
  • Ease of Use is awesome, i didn't need anyone's help to create and customize the product. Most of the features expected from the telephony company is present and with such ease of using it.
  • Our overall experience is good, Team is very supportive to resolve our all issues on time.
  • Cons

  • The user experience is very bad. There is no option to duplicate flows, which is essentially the most time-consuming part.
  • The after sales services from Exotel is horrible.
  • I think they could create ticket based on the problem explained over the phone and send a mail with ticket details.
Read all user reviews
  • Pros

  • As we unlock more powerful features the customer service technicians have been awesome at contacting us in a timely manner and resolving our issues.
  • Our Academy, BD, and Recruiting department drove great revenue because of this, and SalesForce did a great job in helping us drive sales, and place candidates to our clients in a short span of time.
  • This service helps provide quality care for a program that has tremendously changed our organization for the better.
  • Cons

  • One of the disadvantage which i find is to be with the pricing as it is on a bit higher side and the downtime is sometimes is very irritating.
  • The software is so specific in its data entry that it is frustrating when small mistakes impact the data.
  • Often, you must adapt your process to the tool, not the tool to your process and that's the hardest part of Salesforce implementation. Also, multiple administrators can destroy your organization.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Product Screenshot
Explore product images
Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

N/A

FrontRunners

2025

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos