Qubicles vs Freshdesk

Qubicles has 24 reviews and a rating of 4.38 / 5 stars vs Freshdesk which has 2563 reviews and a rating of 4.49 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.38 / 5 (24)
4.49 / 5 (2563)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
5 / 5
4.5 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
May 18, 2020
September 29, 2022
Pros/Cons
  • Pros

  • Per minute billing and easy to set up. User friendly UI, takes just one sys-admin on our end to manage the software.
  • I liked the price for the service. Once you become acclimated with the system it because easy to start a campaign in no time.
  • Cons

  • We have had issues with timing errors if there are too many records in a campaign, so having to clean up campaign to avoid posting errors can be a pain.
  • There's a rather steep learning curve and answering machine detection absolutely bad. I lost a $56,000 call-center contract because Fenero doesn't know how to listen for a voicemail beep.
  • Pros

  • This is a great platform for helpdesk management. We use it for around 5 engineers and it works great as it's not over-complicated.
  • Wonderful tracking and organization of emails and support issues, with a nice and clean UI, and simple tools to automate many support tasks.
  • Cons

  • Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name.
  • The support and contact system for Freshworks/Freshdesk is as bad as it gets.
Pricing Range
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FrontRunners

2021

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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