--- title: "Five9 Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Five9. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Five9 is a good fit for you!" source_url: "https://www.softwareadvice.com/call-center/five9-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / [Five9](https://www.softwareadvice.com/call-center/five9-profile/) / Five9 Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/call-center/five9-profile/) Reviews [Alternatives](https://www.softwareadvice.com/call-center/five9-profile/alternatives/) # Five9 User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 487 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.3/5 - Value for money: 4.0/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 233 reviews (48%) - 4 stars: 170 reviews (35%) - 3 stars: 58 reviews (12%) - 2 stars: 16 reviews (3%) - 1 star: 10 reviews (2%) ### Most mentioned pros - The platform allows for robust call IVRs and routing methods to ensure inbound volume is managed tightly. - I do think Five9 would benefit from more automations and technical features such as call branding and IOS/Android screening features. - I also appreciated the reliability of the call quality and the ability to track call activity and performance metrics. ### Most mentioned cons - One downside is that the user interface can feel somewhat dated compared to newer cloud communication platforms. - There were moments when calls were coming in and it was debt collectors or add calls and I was unable to remove them from coming to my line. - higher per-user costs may not suit smaller teams. ## Five9 customer reviews Showing reviews 1-25 of 487 (page 1). ### Five 9 insights and what falls short. - Overall rating: 4/5 - Reviewer: Stephanie M. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Five9 provides a robust solution for managing customer and employee interactions across multiple channels. #### Cons Some areas of the platform could be more intuitive and streamlined for everyday users and sometimes creating reports can sometimes be complicated. support team responses times and troubleshooting can vary depending on the issue and support level. --- ### Robust Call Center Solution - Overall rating: 4/5 - Reviewer: Kellie W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Five9 is a robust solution for business that need to manage high volumes of calls across several channels. However, reliability issues and call quality can hinder productivity. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Security: Five9 offers secure cloud-based infrastructure with compliance to major standards like HIPAA & PCI-DSS, However, some users have raised concerns about connectivity issues. Customer Support: Customer support is generally responsive and knowledgeable. Many of the users praise the support team's efficiency! Client Support: Five9's Al-driven routing and real-time analytics help streamline client interaction. The platform supports voice, chat, email and SMS. Phone and Mobile: Call quality is most reliable, but some users report delays and occasional audio issues. Call quality and features: Features like real-time transcription, reporting and predictive dialing are standout strengths. However, call quality can experience lag or dropped calls. Team Collaboration: Five9 integrates well with Microsoft teams. Supervisors can monitor and coach each agent in real time, which helps teams' performances. #### Cons Frequent software crashes and login issues Inaccurate reporting (sometimes) Call quality and audio connections #### Reasons for switching to Five9 For better quality and less disruption in service --- ### Powerful contact center solution - Overall rating: 4/5 - Reviewer: Osman F. - Verified reviewer: Yes - Industry: E-Learning - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Reliable and scalable solution for managing your business contact center and combining with your CRM makes it even better #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros That works very well as a cloud contact center and very solid to integrate with salesforce through their apis allowing us to keep track of the calls #### Cons It require some technical knowledge in order to work with their api to be able to work between the systems #### Reasons for choosing Five9 It offered what we needed at the moment, the flexibility on how to setup the users and the price. --- ### Servers drop all the time for many hours at a time - Overall rating: 1/5 - Reviewer: Monika G. - Verified reviewer: Yes - Industry: Law Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered After using five9 for 15years, it has declined terribly with a much much higher cost. They outsourced their support which isnt helpful and their servers are down all the time #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Easy to implement, lot of option for customizations though they dont always work or are unstable with their functions #### Cons Call stability is terrible, their servers are down all the time for extended periods of time - half the day, 10 hours+. You lose a lot of business and end up paying employees to wait for them to fix it --- ### Detailed Amin/User - Overall rating: 4/5 - Reviewer: Nicholas W. - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered The platform is reliable and offers enough features that if a strategy is built out and tested, it can run without cause for concern. Account security and compliance was never in question, and ticketing support would reach out consistently by phone and follow-up with an email. I do think Five9 would benefit from more automations and technical features such as call branding and IOS/Android screening features. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The platform allows for robust call IVRs and routing methods to ensure inbound volume is managed tightly. Every call is of great value and the logic, rules, and SLAs that can be built in helped drive results. #### Cons DID maintenance was difficult to manage on the platform. Exchanging DIDs was straight-forward, but getting them registered caused wait times and in turn accrued additional costs. Often times, certain area codes were unavailable to allow for matching with clients. #### Reasons for choosing Five9 Five9 had a strong reputation for being reliable, secure and compliant. #### Reasons for switching to Five9 Needed more reliability, call routing flows, and better reporting and API ability. --- ### Five9 The One Place Shop - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Amazing experience so far, great customer support, great product value and great constant improvements #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros All in one place shop, and its constant AI innovation product offering, apart from their amazing support team #### Cons Some enhancements are not available in all Geos, which might cause friction into wanting to deploy new features available for the product #### Reasons for choosing Five9 price, but moreover possible enhancements and utilization easiness of #### Reasons for switching to Five9 Cost, effiency and more over one place shop ccas solution --- ### 2 years of knowing ins and outs of Five9 as a Data Analytics Manager - Overall rating: 5/5 - Reviewer: Amin R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great! It does the job with efficiency and it's customizable from medium sized orgs to big operations and its fast and intuitive #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's intuitive and straightforward, fast Simple UI, but still provides custom setups and complex scenarios We use it our telephony system for our call center #### Cons Some of our managers prefer the old-fashioned java-based supervisor view rather than web widgets and dashboard Better guidelines can be available on advanced functionalities #### Reasons for choosing Five9 Dialpad had nice AI feature, and it was cheaper, but it was designed for high volume call centers --- ### Excellent Calling Platform for High-Volume Sales and Contact Centers - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Insurance - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Five9 is a dependable platform that supported the demanding call volumes required in an outbound life insurance sales environment. The combination of call management tools, reporting capabilities, and automated dialling features helped improve efficiency and allowed me to focus more on conversations and less on manual dialling tasks. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros What I liked most about Five9 was its ability to support high-volume outbound calling while keeping call management organized and efficient. In my life insurance sales role, I spent a significant portion of my day making outbound calls, and Five9 helped streamline that process through features such as call queues, call recording, reporting, and automated dialing capabilities. I also appreciated the reliability of the call quality and the ability to track call activity and performance metrics. The platform helped improve productivity and made it easier to manage a large volume of customer interactions throughout the day. #### Cons One downside is that the user interface can feel somewhat dated compared to newer cloud communication platforms. There can also be a learning curve for new users when navigating reports, call settings, and administrative functions. At times, I found certain workflows required more clicks than necessary, and I would like to see a more modern and streamlined user experience. --- ### Five9 is a powerful and feature-rich contact center for organization. - Overall rating: 5/5 - Reviewer: Dionne Joy M. - Verified reviewer: Yes - Industry: Higher Education - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience is great, Five9 is reliable and stable contact center for organization. Five9 provide great service for inbound and outbound communication between customer and client. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Five9 is a great cloud-based contact communication platform. Five9 is very reliability and have advanced features, and strong customer support. Phone and mobile feature, great security, value for money and sales team. #### Cons Five9 is amazing, however can be expensive for small business. higher per-user costs may not suit smaller teams. Best recommended for large organization and training required for all staff members --- ### FIVE9DEN2112 - Overall rating: 4/5 - Reviewer: Denis L. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Five9 is generally considered one of the leading enterprise CCaaS platforms, particularly for organizations that need advanced voice, AI, and omnichannel capabilities. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Strong cloud contact center capabilities. Good CRM integration options, Scalable for small to large organizations. #### Cons Pricing is generally quote-based and can be expensive for smaller businesses. Setup and customization may require specialist assistance. --- ### Powerful CTI very well integrated with Salesforce CRM - Overall rating: 5/5 - Reviewer: Jack N. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered I use Five9 to call all our potential candidates who showed interest or applied for our bootcamps. I can do high volumes of outbound and manage inbound calls. While the interface can feel a bit complex at first, once familiarized, it becomes a powerful tool for admissions outreach #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros - Perfectly integrated with our CRM, I never need to enter a phone number manually - it pops up information about the person I'm calling - it also pops up information about inbound calls when the person is identified #### Cons - sometimes the end of call workflow doesn't work properly based on the disposition I selected --- ### THE KICKER FOR WARM TRANSFERS - Overall rating: 4/5 - Reviewer: Freyxa M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience it was mostly as a daily user, it was really good. He did the job. It was really efficient and friendly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It was really easy to be able to set up or start using as an employee this soft Word for phone calls, like transfer calls, warm, call cold transfer #### Cons What I can say that I didn’t like he was going to be regarding the automatic voicemail from our end, it was not really useful and sometimes it didn’t even work --- ### Manage Your Call Center with Ease Using Five9 - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for free trial - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It provides strong reporting capabilities and an easy-to-use interface to assist track KPIs and effectively manage time. Additionally, it makes it simple to gather client feedback and manage calls without any lags, guaranteeing excellent communication during calls. #### Cons While using it, I didn't run into any major problems or bugs. --- ### They're OK - Overall rating: 3/5 - Reviewer: Shaun M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great company but for all around needs and functionality there are better choices #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Not much, they were great when they started but seem to have fallen behind #### Cons See above answer, too many bells and whistles that did not work properly --- ### Five9 is THE PLACE to go to for excellent phone communication. Easy to use, fast, and reliable. - Overall rating: 5/5 - Reviewer: Spencer P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The benefits I got from this software is a great quality inbound call service center for a reasonable cost. It is incredibly easy to learn and use regularly. Also, using the report features it gives the user, we are able to find data on each of our calls. We even give bonuses to those who consistently report high numbers in new patient calls, based off what data the report gives us. It's incredibly helpful insight to help guide us along on whether we should revamp the way we answer calls or even consider two employees on the shift at once to take calls. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like the most how it disconnects from the complication of having a business line. There are special call center phones with setups and programs that make taking calls difficult. Five9, however, is simple. We use a pair of headphones and the software and you're set to take calls at any time! The quality of the phone communication is great and we've had a consistent, reliable beam of phone service since we started using Five9 about 1.5 years ago. The software itself is incredibly simple and easy to learn as well as being fast and efficient. It's the little things, like being able to run weekly reports on calls, and seeing if another person is waiting in queue to talk to you, that matter. #### Cons There are two things I like the least: customer service and not being able to block incoming call numbers easily. On average, I have to call Five9 Customer Service once every 2-3 months about a question. The customer support employee on the other end of the line does their best, but usually they are not helpful about the specific issue. They have helped me with a 5 star-rating in some issues, but sometimes it's a 2-star interaction when they don't know what to do. It's kind of a "turn it off and turn it back on again" approach. I've had a few times where they simply don't know how to resolve the issue. They keep checking back on you, calling and sending emails several times after the issue. This is a nice sentiment, but often results in annoyance when the issue has already been settled or someone found out something on their own. The other thing I like the least and the reason I gave it 4 stars for features and functionality is that there is only one way to block incoming numbers. Many unknown numbers call our office every day and hang up immediately. We think this is an automated service or sales call which has glitched and called us. To block a number, you have to go into the manager's portal and reroute the calls. It's a complicated process. #### Vendor response Hello Spencer, thank you for your great and thorough review. We're happy to hear that Five9 is working so well for you and is helping your business succeed. Replied April 2018 --- ### My Five9 - Overall rating: 5/5 - Reviewer: Ikiera J. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I really love using Five9, it's effective for the most part and navigation is pretty easy once you get used to the system, sometimes has it's glitches from time to time with login issues but would still recommend the software to anyone curious of purchasing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I loved that it was easy to navigate, integrating our phone system software into Five9 was also simple. Monitoring, logging and recording calls are an absolute need for me to perform my job well. #### Cons There were some run-ins where the software was acting a bit crazy and not logging me in. I hated when I had to wait on support to reset my login, sometimes they took a bit longer than expected to respond to support tickets. --- ### For remote customer support employees - Overall rating: 5/5 - Reviewer: Micha P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Reliable software for remote technical support work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Reliable software for remote technical support work. User friendly. I learned the principal functionalities in a couple of hours. #### Cons If the routing set up is not properly done is possible to receive calls from certain countries with the instrument information on display belonging to a different user. It's annoying as the agent has to inquiry again to the customer over the phone. Maybe integrating an AI which recognizes the phone country code? #### Reasons for switching to Five9 Business Management decision --- ### Jenelyn Review - Overall rating: 5/5 - Reviewer: Jenelyn P. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered Its very convenient to taking contacts and manage the all contacts #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It easy to get an survey or feedback to the customer and also to monitoring the all contacts and posted a notes to the conversation #### Cons There's a some of bug there's having a lagging and sometimes late a response to the customer --- ### Five9 Feedback - Overall rating: 5/5 - Reviewer: Ana Karissa O. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered Very smooth and no issue with monitoring calls #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to transfer calls and check recordings. #### Cons Customer information record in five9 are not accurate #### Reasons for switching to Five9 Not really a switch but both using --- ### Best for inbound call processes - Overall rating: 5/5 - Reviewer: Aditya B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We used this daily for inbound and outbound call process. Didn't use any other so no comparisons but the UI was really simple with well defined tabs and a whole contact list.Once the agent got a call, it beeped to let the person know that he has got a call. However, there were real time updates as well over the manager's screen where he could see who is on call and who is on break which was helpful in managing the workflow throughout the day.There were call drops at times or no voice due to some network issues but overall it performed well. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Simplest UI with well defined tabsDisplayed everything important on screen, call time and everything elseManager/supervisor panel had a detailed information and helped in managing work flow #### Cons If there was a little bit of network trouble, the call dropped or there was no voice from the other end. Had to restart the station at times. --- ### 5-9 And Outbound Cold Calling - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros User interface is easy to use, the software takes the pain out of dialing, also you do get a high response rate since it’s always dialing. #### Cons I absolutely hate the fact that I have no idea what business or who I should asking for, until after the call is answered. Sometimes if you have any hardware or connection issues it could be 45 seconds after they answer before you have any idea what the business name is. as an outbound sales agent who cold calls to build a pipeline, in my opinion you have two approaches to cold calling 1) shotgunning - otherwise known as just makinng as many calls as possible and based on law of averages you may get 1-2 prospects. If this is your business mod l then five9 is the perfect fit for your business. 2) Sniper approach - taking an intellectual approach to each call, where you know how long they’ve been in business, products/services, competitors, and other industry knowledge establishing yourself as a well informed expert. I typically use this approach and five9 has not been a good fit. IF YOU WANT TO HAVE NEXT LEVEL CONVERSATIONS WITH C-LEVEL DM’s you need to know this information before whoever answers the call. Uploaded a list of over 5,000 prospects and for some reason over the course of calling 8+ hrs a day 5 days a week For 3 months and anaverage of 150-200 - I’ve only hit 6% utilization of the list. The software seems to get call certain numbers repeatedly. #### Vendor response Hello, Thank you for your review. I have forwarded your feedback to your account manager who will reach out to you to help review the best practices for list management with Five9. Replied July 2017 --- ### Pretty pleased overall! - Overall rating: 4/5 - Reviewer: Kathy H. - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Reliable software for handling our incoming calls, like the fact that I can define campaigns and see where each call is coming from, like the reporting features for the most part (see one drawback below in "cons"). Connection is pretty good most of the time if using a hard-wired headset. Good customer service, very responsive and good at following up. #### Cons Don't like the fact that since we've installed Skuid we cannot get Five9 to sync records with Salesforce, which has created numerous issues with duplicate records. Was working with you all to get this situated, but the attempted fix created a massive crash in the middle of our business day and I haven't been able to revisit for fear of doing that again. Maybe we can plan to work on it with you after hours... Also don't like the fact that the reporting reports "ready state" whether in "ready voice" or "ready VM" or "ready voice and VM." Would like to have a separate reporting for "ready VM," which is a state we would not like to pay our agents for b/c it does not result in live answers, and "ready voice" or "ready voice + VM," which are states we do want to pay our agents for b/c the calls are answered live when those are the choices (unless all agents busy, of course). #### Vendor response Kathy, thanks for writing your review. I have reached out to your account manager who will reach out to you shortly. Please do let us know if you have any questions about Five9 features or reports; we’re here to help. Replied December 2017 --- ### Five9 Review - Overall rating: 5/5 - Reviewer: Hazel Ann N. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software it good. I am able to speak with the customers all over the world using this. #### Cons None so far. I've never had any issues with this software --- ### User friendly, organized, reliable - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Cosmetics - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy to use, with common sense it can be used easily. So many features to choose from and explore. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Everything in one place, easy to use and build #### Cons Report building is overwhelming for those who lack knowledge. #### Reasons for switching to Five9 Expensive product for the same or similar features --- ### My five9 experience - Overall rating: 5/5 - Reviewer: Dave M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Five9 made my work ao much easier because it works so fast with my commands and reached made my calling easier as well #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I use five9 everyday in my work as a customer service representative. I call customer all the time and five9 is very efficient soft phone I use because it works so fast and I did not experience technical problems ever since I used it #### Cons None that I can thin of in this software ## More reviews [Next reviews](https://www.softwareadvice.com/call-center/five9-profile/reviews/?page=2) --- Five9 Reviews, Pros and Cons - 2026 Software Advice