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RATING:

4.20

(429)

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Overall Rating
4.2 / 5 (429)
Ease-of-Use
4 / 5
Value for Money
4 / 5
Customer Support
4.5 / 5
Functionality
4 / 5
Last Review Written
November 29, 2022
Pros/Cons
  • Pros

  • Very complete software package, having an integrated dialer, lead management and reporting tool is awesome.
  • It was good to handle the information and the disposition was easy to do with keyboard shortcuts.
  • Cons

  • I wouldn't be able to log in sometimes for 15 minute increments and that was frustrating have to troubleshoot the problem.
  • There was a 2-3 second delay between patient answering and connecting to the agent. We lost quite a few prospects b/c of this.
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8 Recommendations
Ideal Customer Size
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Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos

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