# Five9 vs Genesys Cloud CX - 2026 Comparison - Software Advice > Five9 vs Genesys Cloud CX - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/call-center/five9-profile/vs/genesys-contact-centre --- [Home](https://www.softwareadvice.com/) / [Call Recording Software](https://www.softwareadvice.com/call-center/call-recording-comparison/) / Five9 vs Genesys Cloud CX Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 8, 2026 # Five9 vs. Genesys Cloud CX: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 8, 2026 # Five9 vs. Genesys Cloud CX: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/call-center/five9-profile/) [Five9](https://www.softwareadvice.com/call-center/five9-profile/) 4.2 [(483)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) Starting Price $119.00per month Free trial Free version Pros: - Ease of Use - Customer Support Cons: - Call Drop - Call Management Who uses Five9 Based on 483 reviews - Most common industries: Retail, Consumer Goods & Services (13%), Professional Services (12%) and IT & Software Development (8%) - Top use cases: Call Center (15%), Customer Service (7%) and Call Recording (6%) 66% of users recommend this product [](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) 4.3 [(264)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) Starting Price $75.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses Genesys Cloud CX Based on 264 reviews - Popular among: Enterprise organizations - Most common industries: Finance & Accounting (23%), IT & Software Development (18%) and Retail, Consumer Goods & Services (13%) - Top use case: Call Center (35%) 79% of users recommend this product [](https://www.softwareadvice.com/call-center/five9-profile/) Five9 4.2 [(483)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) [](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) Genesys Cloud CX 4.3 [(264)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.2 Based on 483 reviews Ease of use 4.2 Value for money 4.0 Customer support 4.3 Functionality 4.1 4.3 Based on 264 reviews Ease of use 4.4 Value for money 4.1 Customer support 4.0 Functionality 4.2 ## User interface * * * ## Key features Features selected based on 747 reviews from Call Recording * * * Call Logging 4.4 Call Monitoring 4.6 Call Recording 4.4 Call Routing 4.4 Call Scripting 4.5 Caller ID N/A Call Logging 4.5 Call Monitoring 4.6 Call Recording 4.5 Call Routing 4.5 Call Scripting 4.0 Caller ID 4.1 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Oracle ServiceNot enough reviews ](https://www.softwareadvice.com/crm/oracle-service-cloud-profile/)[ Salesforce Service CloudNot enough reviews ](https://www.softwareadvice.com/crm/service-cloud-profile/)[ VelocifyNot enough reviews ](https://www.softwareadvice.com/crm/velocify-crm-profile/) [ UserVoiceNot enough reviews ](https://www.softwareadvice.com/product-roadmap/uservoice-profile/)[ Zendesk SuiteNot enough reviews ](https://www.softwareadvice.com/product/26892-Zendesk/)[ Verint Workforce ManagementNot enough reviews ](https://www.softwareadvice.com/calendar-app/verint-workforce-management-profile/) ## Reviews * * * VR Verified ReviewerLife Insurance SalesInsurance, 10000+ employees "I also appreciated the reliability of the call quality and the ability to track call activity and performance metrics." Jun 7, 2026 VR Verified ReviewerLife Insurance SalesInsurance, 10000+ employees "One downside is that the user interface can feel somewhat dated compared to newer cloud communication platforms." Jun 7, 2026 CM ciara m.Head of Business DevelopmentComputer Software, 1001-5000 employees "It does a good job of syncing across devices which suits how I work between desktop and mobile throughout the day." May 22, 2026 LN Luciano N.Senior Film TechnicianEducation Management, 501-1000 employees "It is quite a high price point & the learning curve is quite steep which requires a lot of training to get over the curve" May 26, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Ringover vs Five9](https://www.softwareadvice.com/call-center/five9-profile/vs/ringover/)[CallTools vs Five9](https://www.softwareadvice.com/call-center/calltools-profile/vs/five9/)[Ringover vs Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/vs/ringover/)[Convoso vs Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/vs/safesoft-contact/)