# Five9 vs Gong.io - 2026 Comparison - Software Advice > Five9 vs Gong.io - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/call-center/five9-profile/vs/gong --- [Home](https://www.softwareadvice.com/) / [Call Recording Software](https://www.softwareadvice.com/call-center/call-recording-comparison/) / Five9 vs Gong.io Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 8, 2026 # Five9 vs. Gong.io: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 8, 2026 # Five9 vs. Gong.io: 2026 Comparison Skip hours of research. 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Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/call-center/five9-profile/) [Five9](https://www.softwareadvice.com/call-center/five9-profile/) 4.2 [(483)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) Starting Price $119.00per month Free trial Free version Pros: - Ease of Use - Customer Support Cons: - Call Drop - Call Management Who uses Five9 Based on 483 reviews - Most common industries: Retail, Consumer Goods & Services (13%), Professional Services (12%) and IT & Software Development (8%) - Top use cases: Call Center (15%), Customer Service (7%) and Call Recording (6%) 66% of users recommend this product [](https://www.softwareadvice.com/call-center/gong-profile/) [Gong.io](https://www.softwareadvice.com/call-center/gong-profile/) 4.8 [(560)](https://www.softwareadvice.com/call-center/gong-profile/reviews/) Starting Price Not provided by vendor Free trial Free version Pros: - Sales Performance - Conversation Analysis Cons: - Call Recording - Call Transcription Who uses Gong.io Based on 560 reviews - Most common industry: IT & Software Development (56%) - Top use cases: Call Recording (24%), Sales Coaching (14%) and Sales Enablement (11%) 92% of users recommend this product [](https://www.softwareadvice.com/call-center/five9-profile/) Five9 4.2 [(483)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) [](https://www.softwareadvice.com/call-center/gong-profile/) Gong.io 4.8 [(560)](https://www.softwareadvice.com/call-center/gong-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.2 Based on 483 reviews Ease of use 4.2 Value for money 4.0 Customer support 4.3 Functionality 4.1 4.8 Based on 560 reviews Ease of use 4.7 Value for money 4.6 Customer support 4.7 Functionality 4.7 ## User interface * * * ## Key features Features selected based on 1,043 reviews from Call Recording * * * Automatic Call Distribution N/A Call Logging 4.4 Call Monitoring 4.6 Call Recording 4.4 Call Routing 4.4 Call Scripting 4.5 Automatic Call Distribution 4.0 Call Logging N/A Call Monitoring 4.6 Call Recording N/A Call Routing N/A Call Scripting N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Oracle ServiceNot enough reviews ](https://www.softwareadvice.com/crm/oracle-service-cloud-profile/)[ Salesforce Service CloudNot enough reviews ](https://www.softwareadvice.com/crm/service-cloud-profile/)[ VelocifyNot enough reviews ](https://www.softwareadvice.com/crm/velocify-crm-profile/) [ Salesforce Sales CloudIntegration rated 4.8 from 23 reviews ](https://www.softwareadvice.com/product/2764-Salesforce/)[ Zoom WorkplaceNot enough reviews ](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/)[ GoTo MeetingNot enough reviews ](https://www.softwareadvice.com/collaboration/gotomeeting-profile/) ## Reviews * * * VR Verified ReviewerLife Insurance SalesInsurance, 10000+ employees "I also appreciated the reliability of the call quality and the ability to track call activity and performance metrics." Jun 7, 2026 VR Verified ReviewerLife Insurance SalesInsurance, 10000+ employees "One downside is that the user interface can feel somewhat dated compared to newer cloud communication platforms." Jun 7, 2026 Mai M.Managing DirectorHospitality, 11-50 employees "The AI features helped our team increase forecasting and actual growth!" Mar 9, 2026 FD Freesia D.Account ExecutiveEvents Services, 501-1000 employees "Sometimes the recorder doesn't join the meeting right away and will randomly join a few minutes in, which can be confusing for clients and throw off the groove of the call" Oct 23, 2025 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Ringover vs Five9](https://www.softwareadvice.com/call-center/five9-profile/vs/ringover/)[CallTools vs Five9](https://www.softwareadvice.com/call-center/calltools-profile/vs/five9/)[Fathom vs Gong.io](https://www.softwareadvice.com/compare/75783-gong/vs/423207-Fathom/)[Clari Copilot vs Gong.io](https://www.softwareadvice.com/call-center/gong-profile/vs/wingman/)