# Five9 vs Intercom - 2026 Comparison - Software Advice > Five9 vs Intercom - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/call-center/five9-profile/vs/intercom --- [Home](https://www.softwareadvice.com/) / [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) / Five9 vs Intercom Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 8, 2026 # Five9 vs. Intercom: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 8, 2026 # Five9 vs. Intercom: 2026 Comparison Skip hours of research. 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Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/call-center/five9-profile/) [Five9](https://www.softwareadvice.com/call-center/five9-profile/) 4.2 [(483)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) Starting Price $119.00per month Free trial Free version Pros: - Ease of Use - Customer Support Cons: - Call Drop - Call Management Who uses Five9 Based on 483 reviews - Most common industries: Retail, Consumer Goods & Services (13%), Professional Services (12%) and IT & Software Development (8%) - Top use cases: Call Center (15%), Customer Service (7%) and Call Recording (6%) 66% of users recommend this product [](https://www.softwareadvice.com/crm/intercom-profile/) [Intercom](https://www.softwareadvice.com/crm/intercom-profile/) 4.5 [(1133)](https://www.softwareadvice.com/crm/intercom-profile/reviews/) Starting Price $39.00per month Free trial Free version Pros: - Integration capabilities - Live chat feature Cons: - High pricing - Limited customization Who uses Intercom Based on 1133 reviews - Popular among: Small businesses - Most common industry: IT & Software Development (44%) - Top use cases: Live Chat (21%), Customer Support (15%) and Customer Service (13%) 75% of users recommend this product [](https://www.softwareadvice.com/call-center/five9-profile/) Five9 4.2 [(483)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) [](https://www.softwareadvice.com/crm/intercom-profile/) Intercom 4.5 [(1133)](https://www.softwareadvice.com/crm/intercom-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.2 Based on 483 reviews Ease of use 4.2 Value for money 4.0 Customer support 4.3 Functionality 4.1 4.5 Based on 1,133 reviews Ease of use 4.4 Value for money 4.0 Customer support 4.3 Functionality 4.4 Looking for better value for money? Ask an advisor for high-rated alternatives Looking for better value for money? Ask an advisor for high-rated alternatives Looking for better value for money? Ask an advisor for high-rated alternatives ## User interface * * * ## Key features Features selected based on 1,616 reviews from Customer Experience * * * Autoresponders N/A Call Logging 4.4 Call Monitoring 4.6 Call Recording 4.4 Call Routing 4.4 Call Scripting 4.5 Autoresponders 4.3 Call Logging N/A Call Monitoring N/A Call Recording N/A Call Routing N/A Call Scripting N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Oracle ServiceNot enough reviews ](https://www.softwareadvice.com/crm/oracle-service-cloud-profile/)[ Salesforce Service CloudNot enough reviews ](https://www.softwareadvice.com/crm/service-cloud-profile/)[ VelocifyNot enough reviews ](https://www.softwareadvice.com/crm/velocify-crm-profile/) [ GeckoboardNot enough reviews ](https://www.softwareadvice.com/bi/geckoboard-profile/)[ Marketo EngageNot enough reviews ](https://www.softwareadvice.com/marketing/marketo-profile/)[ Operations HubNot enough reviews ](https://www.softwareadvice.com/bi/piesync-profile/) ## Reviews * * * VR Verified ReviewerLife Insurance SalesInsurance, 10000+ employees "I also appreciated the reliability of the call quality and the ability to track call activity and performance metrics." Jun 7, 2026 VR Verified ReviewerLife Insurance SalesInsurance, 10000+ employees "One downside is that the user interface can feel somewhat dated compared to newer cloud communication platforms." Jun 7, 2026 IW Isla W.Customer Support LeadMotion Pictures and Film, 501-1000 employees "The unified inbox is great for keeping track of customer conversations across different channels, like email and chat." Apr 11, 2026 VR Verified ReviewerGrowth AssociateComputer Software, 11-50 employees "The search functionality in the outbound section isn't very capable of finding messages that have been sent out." May 8, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Ringover vs Five9](https://www.softwareadvice.com/call-center/five9-profile/vs/ringover/)[CallTools vs Five9](https://www.softwareadvice.com/call-center/calltools-profile/vs/five9/)[Salesforce Sales Cloud vs Intercom](https://www.softwareadvice.com/compare/2764-Salesforce/vs/378292-intercom/)[Zendesk Suite vs Intercom](https://www.softwareadvice.com/compare/26892-Zendesk/vs/378292-intercom/)