Five9 Cloud Contact Center vs Microsoft Dynamics 365

Product Overview

Five9 Cloud Contact Center

Microsoft Dynamics 365

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Ratings & Reviews

Overall Rating

4.20 / 5 (367)

4.28 / 5 (3,604)

Ease-of-Use

4.0 / 5

Value for Money

4.0 / 5

Customer Support

4.5 / 5

4.0 / 5

Functionality

4.0 / 5

Last Reviewed

December 16, 2019

February 18, 2020

Pros/Cons

Pros
I like the fact it is easy to use, also gives me the chance to move forward or backward in the recordings
The ease of use. Great reliabity with little or no down time. Works great for work at home agents.

Cons
At the time, the non CRM user interface was a little dated but easy to use and reliable.
It is kind of hard to get installed, and I have to go into it a weird way every day because it doesn't play nice with my Java, but I'm used to the back way now so it still works well.

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Pros
Love this software. This is another easy to use Microsoft program. Interface is smooth, very user friendly.
We use this for our retail side and it does stuff I didn't even know should be done. Great product!!

Cons
The orientation takes some time to get used to, but otherwise its straightforward. also how the G/L was done wasn't the best
Speed , some speed issue , if they work in this than its ll be the best from all side , Vpn connectivity require more powerful

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Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

2019

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

4 Recommendations

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots

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