1 million+ businesses helped. Get advice
Get Free Advice
Five9 vs PhoneBurner
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.2 / 5
4.8 / 5
Value for Money
4 / 5
4.6 / 5
Customer Support
4.3 / 5
4.8 / 5
Functionality
4.1 / 5
4.6 / 5
Last Review Written
March 14, 2025
October 14, 2024
Pros/Cons
Pros
- From the sales staff, technical staff and implementation staff-all have been excellent. The staff at Five9 has been helpful, patient and they have great follow-up.
- Five 9 has a lot of great features and most of the time when you ask "can I do this" the answer is yes. The support team during installation is very helpful and knowledgeable.
- Fast and reliable, handles prioritization of lead pipe in near realtime, flexible in setting up campaigns and rules. Inbound is also powerful, and blending in/outbound works like a charm.
Cons
- It's very bad to think you've lost a call when one side or the other was just muted. You potentially leave a cell.
- I've had them blame my OS being too old, too new, the wifi is too slow, I updated to fast. The reality is that five9 is the only software that has trouble running on my 2019 Macbook pro.
- Now for the last four months we have been plagued with issues. Forced log outs, cant log back in.
Pros
- Very pleased with the service and have had amazing customer service and assistance with every part of the implementation.
- Phone Burner Inc. is Fabulous. It is well thought out, user friendly, easy to manage all of my users, generates valuable reports each day, awesome customer service, and more.
- But easily the biggest clincher for their superior performance is the PhoneBurner organization itself. Jeff Osness was an extremely responsive and accountable stakeholder in our success.
Cons
- You pay for problems NOT happening. You pay for not having to fix issues.
- The only issue I have is I always get a no contacts selected error. All I have to do is log back in to sales-force and continue from there.
- I accidentally deleted a long list of contacts. Unfortunately, there was no warning pop up.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2025
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
5 Recommendations
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
