# Five9 vs Salesforce Service Cloud - 2026 Comparison - Software Advice > Five9 vs Salesforce Service Cloud - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/call-center/five9-profile/vs/service-cloud --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / Five9 vs Salesforce Service Cloud Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 9, 2026 # Five9 vs. Salesforce Service Cloud: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 9, 2026 # Five9 vs. Salesforce Service Cloud: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/call-center/five9-profile/) [Five9](https://www.softwareadvice.com/call-center/five9-profile/) 4.2 [(483)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) Starting Price $119.00per month Free trial Free version Pros: - Ease of Use - Customer Support Cons: - Call Drop - Call Management Who uses Five9 Based on 483 reviews - Most common industries: Retail, Consumer Goods & Services (13%), Professional Services (12%) and IT & Software Development (8%) - Top use cases: Call Center (15%), Customer Service (7%) and Call Recording (6%) 66% of users recommend this product [](https://www.softwareadvice.com/crm/service-cloud-profile/) [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) 4.5 [(824)](https://www.softwareadvice.com/crm/service-cloud-profile/reviews/) Starting Price $25.00per month Free trial Free version Pros: - Customer Support - Integrations Cons: - Pricing - Training and Learning Curve Who uses Salesforce Service Cloud Based on 824 reviews - Most common industries: IT & Software Development (26%), Professional Services (10%) and Finance & Accounting (10%) - Top use cases: Customer Service (17%), Call Center (11%) and Customer Engagement (8%) 73% of users recommend this product [](https://www.softwareadvice.com/call-center/five9-profile/) Five9 4.2 [(483)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) [](https://www.softwareadvice.com/crm/service-cloud-profile/) Salesforce Service Cloud 4.5 [(824)](https://www.softwareadvice.com/crm/service-cloud-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.2 Based on 483 reviews Ease of use 4.2 Value for money 4.0 Customer support 4.3 Functionality 4.1 4.5 Based on 824 reviews Ease of use 4.1 Value for money 4.2 Customer support 4.2 Functionality 4.4 ## User interface * * * ## Key features Features selected based on 1,307 reviews from Call Center * * * Alerts/Escalation N/A Automated Routing N/A Call Center Management N/A Call Logging 4.4 Call Monitoring 4.6 Call Recording 4.4 Alerts/Escalation 4.0 Automated Routing 4.2 Call Center Management 4.6 Call Logging N/A Call Monitoring N/A Call Recording N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Oracle ServiceNot enough reviews ](https://www.softwareadvice.com/crm/oracle-service-cloud-profile/)[ Salesforce Service CloudNot enough reviews ](https://www.softwareadvice.com/crm/service-cloud-profile/)[ VelocifyNot enough reviews ](https://www.softwareadvice.com/crm/velocify-crm-profile/) [ HelpshiftNot enough reviews ](https://www.softwareadvice.com/call-center/helpshift-profile/)[ Salesforce PlatformNot enough reviews ](https://www.softwareadvice.com/app-development/salesforce-platform-profile/)[ Vonage Contact CenterNot enough reviews ](https://www.softwareadvice.com/call-center/contactworld-for-sales-profile/) ## Reviews * * * VR Verified ReviewerLife Insurance SalesInsurance, 10000+ employees "I also appreciated the reliability of the call quality and the ability to track call activity and performance metrics." Jun 7, 2026 VR Verified ReviewerLife Insurance SalesInsurance, 10000+ employees "One downside is that the user interface can feel somewhat dated compared to newer cloud communication platforms." Jun 7, 2026 Harshul S.Sr Tech support Specialist for Network OperationsInformation Technology and Services, 10000+ employees "It’s is a strong tool for managing customer support and the keeping everything organized. Once you get used to the system, it’s smooth and helps speed up the work." Mar 31, 2026 PF Ping F.Operations AnalystOil & Energy, 501-1000 employees "It does not allow multiple uploads at once on the cloud platform, and the download selection is not the most convenient way to navigate." Apr 24, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Ringover vs Five9](https://www.softwareadvice.com/call-center/five9-profile/vs/ringover/)[CallTools vs Five9](https://www.softwareadvice.com/call-center/calltools-profile/vs/five9/)[Salesforce Sales Cloud vs Salesforce Service Cloud](https://www.softwareadvice.com/compare/2764-Salesforce/vs/363691-service-cloud/)[Zendesk Suite vs Salesforce Service Cloud](https://www.softwareadvice.com/compare/26892-Zendesk/vs/363691-service-cloud/)