Twilio Flex

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Ratings & Reviews

Overall Rating

4.20 / 5 (368)

4.55 / 5 (201)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.5 / 5

4.0 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

February 24, 2020

February 19, 2020

Pros/Cons

  • Pros

  • I like the fact it is easy to use, also gives me the chance to move forward or backward in the recordings

  • The ease of use. Great reliabity with little or no down time. Works great for work at home agents.

  • Cons

  • At the time, the non CRM user interface was a little dated but easy to use and reliable.

  • It is kind of hard to get installed, and I have to go into it a weird way every day because it doesn't play nice with my Java, but I'm used to the back way now so it still works well.

  • Pros

  • Super fast to integrate. Lots of code examples.

  • Super easy service to set up number. Wether I need to provision a number for texting and voice or fax, Twilio is my favorite phone provider to use.

  • Cons

  • It's a little intimidating at first. Lots of setup behind the scenes. However, once it's set up, it's a very solid product!

  • Debugging the product is a bit time consuming, but it is getting better.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

FrontRunners

2019

FrontRunners

2019

Number of times our advisors have recommended this product

(in the last 30 days)

4 Recommendations

1 Recommendations

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots