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Ratings & Reviews

Overall Rating

4.19 / 5 (370)

4.07 / 5 (14)

Ease-of-Use

4.0 / 5

4.0 / 5

Value for Money

4.0 / 5

4.0 / 5

Customer Support

4.5 / 5

3.5 / 5

Functionality

4.0 / 5

4.0 / 5

Last Reviewed

March 12, 2020

February 20, 2020

Pros/Cons

  • Pros

  • I like the fact it is easy to use, also gives me the chance to move forward or backward in the recordings

  • The ease of use. Great reliabity with little or no down time. Works great for work at home agents.

  • Cons

  • At the time, the non CRM user interface was a little dated but easy to use and reliable.

  • It is kind of hard to get installed, and I have to go into it a weird way every day because it doesn't play nice with my Java, but I'm used to the back way now so it still works well.

  • Pros

  • The service is great, and the mobile app was best in class

  • Used this product for a while and overall it worked well but wasnt as fully featured as some products

  • Cons

  • Nothing major. The setup size of windows applications is very large, can be reduced. Because the Android and iOS application sizes are small.

  • There is no 24/7 support and limited phone selection. The queing option is also limited. Other additional features can cost.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

FrontRunners

2019

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

12 Recommendations

21 Recommendations

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots