# Fixzy Assist Software Reviews, Demo & Pricing - 2026 > Review of Fixzy Assist Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/call-center/fixzy-assist-profile --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / Fixzy Assist Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Fixzy Assist 2026: Benefits, Features & Pricing Wondering if Fixzy Assist is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Fixzy Assist 4.8 [(10)](https://www.softwareadvice.com/call-center/fixzy-assist-profile/#reviews) Pricing Starting at £19.50 per month ### About Fixzy Assist Fixzy remote assistance is a powerful solution to provide guided remote assistance around the world. With our collaboration with Edinburgh Uni to develop computer vision models and access to AR tools including 3D room plans, accurate measurements, Computer vision AI to detect defects and image recognition, hand overlay, group calls and a whole host of tools to allow remote guidance in any situation. As an innovative technology company we are committed to developing new features to provide the best customer experience, reduce operational costs and cut carbon emissions. Fixzys remote visual assistance technology is powered by Computer Vision AI, Augmented Reality and propriety Deep Learning solutions, allowing field service and customer service agents to provide live video guided solutions for issues maintenance and emergency solutions in real time. By using a combination of in-built tools through Artificial Intelligence (AI) and Augmented Reality (AR) technology, a home emergency can be instantly identified and so eliminate the time-wasting practice of undertaking an initial assessment call-out, visiting the trades store and returning later to effect the repair – a move which wil... l drastically cut vehicle journeys. When a home visit is necessary the technician has already inspected the problem before arriving which drives up first time fix rates and efficiencies. Fixzy Assist allows repair squads and engineers to view problems and carry out the required fixes direct from a householder’s phone or tablet screen – without having to visit the property using a combination of in-built tools through Artificial Intelligence and Augmented Reality technology. The service works by a tradesperson sending a connection request via text or email to a customers to start a live video session. The customer can use their phone to show the fault to the technician, who in turn can guide customers using a pen or hand overlay on how to resolve the issue. The technician can then visually check the problem has been resolved or provide further assistance. Wondering if Fixzy Assist is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## Fixzy Assist User Interface ## Popular Fixzy Assist Alternatives Main Product Fixzy Assist 4.8 [(10)](https://www.softwareadvice.com/call-center/fixzy-assist-profile/#reviews) Ratings Breakdown - 4.80Ease of use - 4.90Value for money - 4.90Customer support - 4.70Functionality Pricing Starting at £19.50 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3442)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) 4.5 [(2213)](https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.46Value for money - 4.30Customer support - 4.46Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Help Lightning](https://www.softwareadvice.com/call-center/help-lightning-profile/) 5.0 [(10)](https://www.softwareadvice.com/call-center/help-lightning-profile/#reviews) Ratings Breakdown - 4.90Ease of use - 4.70Value for money - 5.0Customer support - 5.0Functionality Pricing Starting at $75000.00 per year Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price ## Fixzy Assist Pricing and Plans Starting price: £19.50 per month Free Trial Free Version Basic £19.50 per month No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Fixzy Assist Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of Fixzy Assist 3D Objects Activity Dashboard Activity Tracking API Audit Trail Automatic Call Distribution Call Reporting Call Tracking Call Transfer Chat/Messaging Collaboration Tools Compliance Management Computer Telephony Integration Data Transformation Estimating Feedback Management File Sharing Image Analysis Image Recognition Machine Learning ML Algorithm Library Mobile App Model Training Multi-Channel Data Collection Multi-Language Multiple User Accounts Natural Language Processing Neural Network Modeling Performance Management Quality Control Real-Time Chat Real-Time Data Real-Time Monitoring Real World Backdrop Remote Access/Control Reporting & Statistics Screen Sharing Sentiment Analysis Session Recording Single Sign On Superimposed Objects Third-Party Integrations Two-Way Audio & Video Video Call Recording Video Streaming Video Support Virtual Reality Visual Analytics Workflow Automation Workflow Management ## Fixzy Assist User Reviews Overall Rating 4.8 Ratings Breakdown 5 80% 4 20% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.8 Value for money 4.9 Customer support 4.9 Functionality 4.7 Have you used Fixzy Assist and would like to share your experience with others? CH Ciaran H. Verified reviewer Alternative Dispute Resolution 11-50 employees Used daily for less than 6 months Reviewed June 2022 Excellent remote and onsite video recording tool 5 We are able to reduce our reliance on physical site inspections, and it allows us to scale some of our services, normally limited by manpower capacity. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The team behind it. Very attentive, and the measuring capability is excellent. Could prove to be a real game changer for ourselves and some of our clients. Cons: Nothing reported as yet, as we are still in the early days. Reasons for choosing Fixzy Assist As above for the switch Reasons for switching to Fixzy Assist Fixzy solution was easier to understand and navigate Read More KL Kerry L. Verified reviewer Construction 11-50 employees Used daily for less than 6 months Reviewed June 2022 Ground-breaking tech! 5 Amazing! Firstcall have really benefited from adopting Fixzy! The business is so streamlined and communication is the best it has ever been thanks to this incredible app! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The team at Firstcall have adapted so well to using Fixzy as it allows us to engage with our customers on another level completely. We are so committed to maintaining a high level of KPI's for our customers and ensuring our first-time fix rate is improved. Since implementing fixzy we are saving thousands cutting out unnecessary journeys and also massively reducing our carbon footprint. Cons: We have no faults to report, all round great product. Reasons for choosing Fixzy Assist Fixzy assist has the most features and abilities compared to all the other products we considered. Read More GC Greg C. Verified reviewer Construction 11-50 employees Used weekly for less than 12 months Reviewed June 2022 Great time saver 4 Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Saves us unnecessary call outs for additional labour Cons: nothing Read More WR William R. Verified reviewer Facilities Services 51-200 employees Used daily for less than 6 months Reviewed June 2022 Superb App!! 5 really benefits the profit margins, particularly with costs of man hours and fuel, with reducing unnecessary journeys and improving first time fix rates Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: found the product very easy to use and implement within the business, this is the way forward with regards to dealing with repairs, clients and it is an invaluable time saver, ticks all of the boxes on the green/eco front as travelling to/from site is massively reduced. dont know how we have managed without this product Cons: always strange with a new product or system to implement, but approach with open mind and any cons are quickly overcome Vendor Response Always nice to get a good review. We do find that some companies take a while to realise the tasks that can benefit from remote visual assistance. Because of this its quite normal for usage to change as the users become more familiar with the product. Replied June 2022 Read More MK Michael K. Verified reviewer Retail 2-10 employees Used weekly for less than 12 months Reviewed July 2022 Must for Speed and efficiency 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to use, great service and it improves our Business. Cons: Initially it was hard to change our habits like it with all change when you’ve been working a certain way for years, but glad we have transitioned now. Reasons for switching to Fixzy Assist Original software wasn’t achieving what we needed and now very glad we changed over. Read More AR Andy R. Verified reviewer Automotive Self-Employed Used daily for free trial Reviewed July 2022 Enhancing the customer experience 5 This enables me to speak with more customers whilst saving time and fuel costs Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Interaction with the customer Visibility of the customer requirement from a remote location Cons: I don’t think I’ve experience the full capacity of the application but for why I need it for it fulfils my requirements Read More RG Richard G. Verified reviewer Building Materials 2-10 employees Used daily for less than 12 months Reviewed June 2022 Wonderful App, using for my business, very happy. 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Very easy to use, handy and never letted me down. Cons: So far everything what is in there is more than enough, there is everything what u need for your business. Vendor Response Hi Richard, Thank you for taking the time to review. Replied June 2022 Read More RH Ronald H. Verified reviewer Accounting 11-50 employees Used weekly for less than 12 months Review source Reviewed June 2022 Client of Fixzy Assist 5 Found this easy to use and inexpensive. Customer support was excellent Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Inexpensive and easy to use. Very cost reduction effective Cons: Currently only used in natural English. Common European languages would add to the product. This limitation is not a handicap for us, as we only have a few foreign clients. Read More ZG Zohar G. Verified reviewer Financial Services 1001-5000 employees Used weekly for less than 6 months Reviewed June 2022 Fixzy Assist 4 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Easy to use, innovative and adaptability to various use cases Cons: Its sometimes tricky to measure a room until you have learned how to use the feature properly Reasons for choosing Fixzy Assist Price and features Read More ZP Zunaid P. Verified reviewer Financial Services 1001-5000 employees Used monthly for less than 6 months Reviewed June 2022 Effective and efficient remote assistance application 5 Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The software offers a much more efficient and cost-effective way of identifying and resolving some types of issues remotely instead of physically visiting the sites of the issues. Cons: There were a few features lacking initially, such as GPS location and Mac support, but those were added soon after I enquired about them. Similarly, there were a couple of bugs at first but those were also fixed as soon as we encountered them. Reasons for switching to Fixzy Assist Fixzy offered a product with additional functionality at a better price and their customer service was a lot better. Read More Showing 1 - 10 of 10 Reviews ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (564) Recently recommended **5** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **5** times [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) **4.6** (142) Recently recommended **5** times Stuck Between Options? 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