# FluentStream Software Reviews, Demo & Pricing - 2026 > Review of FluentStream Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/call-center/fluentstream-profile --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / FluentStream Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/call-center/fluentstream-profile/reviews/)[Alternatives](https://www.softwareadvice.com/call-center/fluentstream-profile/alternatives/) # FluentStream 2026: Benefits, Features & Pricing Wondering if FluentStream is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview FluentStream 4.6 [(71)](https://www.softwareadvice.com/call-center/fluentstream-profile/reviews/) Pricing Starting at $20.00 per month ### About FluentStream FluentStream is a comprehensive communications solution designed to meet the unique needs of small and mid-sized businesses (SMBs). FluentStream empowers organizations to optimize their communication processes, gain greater flexibility and control of their communication preferences, and improve their customer service. Whether you are a growing startup or an established SMB, FluentStream’s full range of reliable communications services will deliver immediate benefits to your business. Key Features: ● Cloud Calling: Make and receive calls from anywhere, anytime, with crystal-clear voice quality and seamless integration. ● Intuitive Tools: Effortlessly monitor and transfer calls with the Live Manager's drag-and-drop interface. ● Analytics: Gain valuable insights with detailed reports on interaction history, response times, and individual stats. Optimize customer interactions and improve team productivity. ● Mobile Connectivity: Stay connected on the go with the FluentStream mobile app for Android and iOS. ● Advanced Sales Features: Supercharge your sales team with Voicemail Drop, Salesforce Integration, and Returned Call Routing. Wondering if FluentStream is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## FluentStream User Interface ## Popular FluentStream Alternatives Main Product FluentStream 4.6 [(71)](https://www.softwareadvice.com/call-center/fluentstream-profile/reviews/) Ratings Breakdown - 4.49Ease of use - 4.63Value for money - 4.76Customer support - 4.42Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [VoIP.ms](https://www.softwareadvice.com/voip/voipms-profile/) 4.8 [(698)](https://www.softwareadvice.com/voip/voipms-profile/reviews/) Ratings Breakdown - 4.44Ease of use - 4.84Value for money - 4.76Customer support - 4.74Functionality Pricing Starting at $1.10 per month Get Price Alternative Product [Microsoft Teams](https://www.softwareadvice.com/voip/microsoft-teams-profile/) 4.5 [(11047)](https://www.softwareadvice.com/voip/microsoft-teams-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.43Value for money - 4.24Customer support - 4.39Functionality Pricing Starting at $4.00 per month Get Price Alternative Product [Zoom Workplace](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/) 4.6 [(14603)](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/reviews/) Ratings Breakdown - 4.59Ease of use - 4.52Value for money - 4.36Customer support - 4.55Functionality Pricing Starting at $14.99 per month Get Price Alternative Product [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) 4.6 [(918)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Ratings Breakdown - 4.54Ease of use - 4.53Value for money - 4.54Customer support - 4.55Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Wildix](https://www.softwareadvice.com/voip/wildix-profile/) 4.7 [(209)](https://www.softwareadvice.com/voip/wildix-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.17Value for money - 4.58Customer support - 4.62Functionality Pricing Available upon request Get Price ## FluentStream Pricing and Plans Starting price: $20.00 per month Free Trial Free Version Essential $20.00 per user, per month Plan includes: - 24/7 Technical Support - 99.99% Service Uptime Guarantee - Browser Dialing - HD Video and Voice Quality - Internet Fax - Multiple Office Support - Personal Onboarding - Unlimited U.S. Calls Advanced $30.00 per user, per month Plan includes: - 24/7 Technical Support - 99.99% Service Uptime Guarantee - Analytics - Auto-Attendant - Browser Dialing - HD Video and Voice Quality - Internet Fax - Multiple Office Support - Personal Onboarding - SMS / Text Messaging Read More Complete $45.00 per user, per month Plan includes: - 1000 Free Toll-Free Minutes - 24/7 Technical Support - 99.99% Service Uptime Guarantee - Analytics - Auto-Attendant - Browser Dialing - CRM Integrations - HD Video and Voice Quality - Internet Fax - Multiple Office Support Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## FluentStream Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of FluentStream AI Copilot Alerts/Escalation Archiving & Retention Automatic Call Distribution Blended Call Center By-Extension Reporting Call Center Management Call Duration Call Queues Call Tagging Call Tracking Metrics Call Transcription Call Transfer Call Volume Campaign Management Computer Telephony Integration Conferencing Customizable Reports Inbound Call Center Inbound Reporting Live Chat Manual Dialer Mobile Access Monitoring Multi-Channel Communication Multi-Location On-Demand Recording Outbound Call Center Outbound Reporting Performance Metrics Phone Key Input Predictive Dialer Presentation Streaming Real-Time Analytics Real-Time Monitoring Recording SMS Messaging Support Ticket Management Surveys & Feedback Text to Speech Unattended Call Management Video Conferencing Voice Mail VoIP VoIP Connection Who Answered Log Workflow Management ## FluentStream Integrations Microsoft Teams Integration rated undefined from -1 review ## FluentStream User Reviews Overall Rating 4.6 Ratings Breakdown 5 72% 4 20% 3 3% 2 4% 1 1% Secondary Ratings Ease of Use 4.5 Value for money 4.6 Customer support 4.8 Functionality 4.4 DG Diane G. Verified reviewer Accounting 2-10 employees Used daily for more than 2 years Review source Reviewed March 2026 still the best around 5 overall, fluentstream is a great company, phone system works well, no issues, if there ever is or was an issue just call and they fix it right away Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: same as before easy to use, website is easy to navigate and phones work well. customer service is great as well Cons: as of now I have no cons, we have been customers for quite some time and all is going strong with no complaints Read More LS Leigh S. Verified reviewer Medical Practice 51-200 employees Used daily for less than 2 years Reviewed March 2024 FluentStream makes my job easier. 5 For the time I have been using FluentStream with my company, it has been a very positive experience. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: My favorite aspect is the transcription of the voicemail to my email. Cons: Some times we have internet issues and that causes the phones to not be usable. Read More OL Oliver L. Verified reviewer Health, Wellness and Fitness 2-10 employees Used daily for more than 2 years Review source Reviewed June 2020 Over charged for 5 years, refused full refund! 2 At first good, at the end less than satisfactory, actually very disappointing. This not the company we contracted with in 2015. Ratings Breakdown 2 Ease of use 2 Value for money 1 Customer support 2 Functionality Pros: At this time: none. There is nothing positive to add. Cons: This was a VOIP service which worked well at first. Over the last year service for technical problems was poor, especially with the call forwarding feature. In April of 2017 my wife was diagnosed with cancer. We also had to close a second office. Up to April 2017 we were using 6 lines. With the office closure of the second office, 2 lines were dropped and Fluentstream was notified of this. However, they continued to bill for 6 lines instead of 4. Then in July 2019 they upped the number of lines to 8. All told this amounted to $1799.00. When we finally caught the problem with the bill this last month we notified them. We also told them we were changing to another vendor. This was probably a mistake. The cited a clause in the contract that stated we had 30 days to dispute any charges. Their monthly statement does not have this stipulation. They knew we were changing vendors, but offered a credit on future bills of $899 or $354 in cash. We are very disappointed with the whole experience with this company. Read More VR Verified Reviewer Legal Services Used daily for more than 2 years Review source Reviewed December 2017 High quality VOIP phone service, very helpful customer service; so-so portable service. 4 High quality VOIP service, ability to make and receive calls when away from my office. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: I am impressed with the quality of phone service (clarity, very few dropped calls). When using a VOIP service, this is my top priority. I also regularly make international calls, and the rates are very competitive. The ability to take my number with me and make calls on the go from my computer is helpful - but see cons. Cons: Using my computer as my phone (with a cell phone headset), the reception, particularly by the other party of my voice) is spotty and deteriorates over the span of a call, particularly a longer one. The integration with GSuite, including the use of the address book, leaves too much to be desired. The user interface is not intuitive and deserves an upgrade. Read More RV Russell V. Verified reviewer Security and Investigations 11-50 employees Used daily for more than 2 years Reviewed March 2024 Good service! 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Super easy to find recorded calls for fact finding or customer issues, and easy to reroute calls during on/off business hours. Cons: none; I find it super useful and easy to navigate. Read More JW Jay W. Verified reviewer Printing 2-10 employees Used daily for more than 2 years Reviewed March 2024 Excellent service 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Cost and connectivity, very low cost and connectivity is excellent. Cons: No Cons Read More VR Verified Reviewer Marketing and Advertising 11-50 employees Used daily for more than 2 years Review source Reviewed November 2018 Customer service second to none! 5 I've never had an issue that there hasn't been someone right there to immediately help me get the issue resolved. And they're not just efficient - they're friendly and personable, too. It's always a pleasure to work with them! Ratings Breakdown 4 Ease of use 5 Customer support 5 Functionality Pros: It's easy to use, which makes it great to be able to get new people up to speed. Cons: It's sometimes hard to configure a new device - HOWEVER, that's offset by the fact that there's ALWAYS someone at FluentStream who is ready and willing to help me get it done, and quickly. Read More JL Joseph L. Verified reviewer Research 11-50 employees Used daily for less than 6 months Review source Reviewed August 2019 Oh FluentStreat.... 2 Overall, my experience with FS was fairly negative. I think I joined at a really bad time, I would say the call quality for half our calls was bad. And we were receiving/making 100 calls a day. From what I gathered it was caused by server issues, and it was a larger problem at the time, but you didn't know that at the time I believe, so you couldnt really help. You moved us onto a different server to help, but it didn't really do much. Also, our MAIN LINE at different times stopped accepting incoming calls - it just wouldn't accept incoming calls, your team couldn't explain why you just said "we'll make a ticket with the carrier" like that would help. 1) That incoming calls wouldnt work wasn't acceptable; and 2) Nor was that solution - we'll make a ticket with the carrier! Are you kidding me. I asked that they set up a shell number (as our main line was being forwarded calls from another main line) to bypass the bad line, but that shouldn't have come from me. Your support staff should have thought that up. Ratings Breakdown 3 Ease of use 3 Value for money 3 Customer support 5 Functionality Pros: \-The many different features are great, and for how much you are paying it's really impressive. -On-boarding was outstanding - rapid response, very helpful. I dealt with the rep, and he was knowledgeable and always ready to take my call. Cons: \-The website interface can be improved. It's a little chunky. The phone app could also be more complex, it's really small and I have to use key combos to access things. If the phone app contained a seperate menu for voicemail it would be cool. Reasons for choosing FluentStream I choose FS because the features were great and they were a start up. I left to Vonage because it appeared FS didn't have the server infrastructure in place. Read More VR Verified Reviewer Human Resources 51-200 employees Used daily for less than 2 years Review source Reviewed November 2018 Excellent people to work with 4 We are able to log sales and customer care calls directly to Salesforce with ease, which helps our company be more efficient, and better organized. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: I really like the customer support team. They are on top of any error you may come across which isn't frequent. Also, you talk to someone in the USA, another huge win. Not only have they had a great track record with regards to solving errors quickly, if they can improve on an area of the user portal they do, and constantly take suggestions for features. Cons: Some of the terms for describing features can blend together with regards to the setup. Read More VR Verified Reviewer Law Practice 2-10 employees Used daily for more than 2 years Review source Reviewed January 2019 Easy way to migrate to VOIP 5 Have been using for years Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: It just works like it should, with no real hassles. Cons: Would like easier online portal, with all extensions able to access a single online fax number Read More Showing 1 - 10 of 71 Reviews [See All Reviews](https://www.softwareadvice.com/call-center/fluentstream-profile/reviews/) ## FluentStream Popular Comparisons [VoIP.ms vs FluentStream](https://www.softwareadvice.com/call-center/fluentstream-profile/vs/voipms/)[Microsoft Teams vs FluentStream](https://www.softwareadvice.com/call-center/fluentstream-profile/vs/microsoft-teams/)[Zoom Workplace vs FluentStream](https://www.softwareadvice.com/compare/101384-Zoom-Video-Conferencing/vs/165406-fluentstream/)[Nextiva vs FluentStream](https://www.softwareadvice.com/compare/2683-Nextiva/vs/165406-fluentstream/)[Wildix vs FluentStream](https://www.softwareadvice.com/call-center/fluentstream-profile/vs/wildix/)[RingEX vs FluentStream](https://www.softwareadvice.com/call-center/fluentstream-profile/vs/office/)[Dialpad vs FluentStream](https://www.softwareadvice.com/voip/dialpad-profile/vs/fluentstream/) [Compare All Alternatives](https://www.softwareadvice.com/call-center/fluentstream-profile/alternatives/) ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (564) Recently recommended **5** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **5** times [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) **4.6** (142) Recently recommended **5** times Stuck Between Options? 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