FluentStream Call Center Software


 

FluentStream is a business phone solution designed for companies of all sizes. It offers call monitoring, telemarketing, IVR and reporting within a suite. The software is available both in cloud-based and on-premise deployment options.

The auto-attendant functionality of the software allows users to record call greeting messages. This feature works as a virtual receptionist and directs calls directly to the information, team or individual, as per their request. The conference bridge functionality of the software comes with a virtual meeting room in which any number of users can call in and join meetings. Users can also record their meetings and customer calls and use it for call training, reference and quality assessment.

The reporting functionality of the software features automated scheduling functionality, which enables users to create and send customized reports via email.

 

FluentStream Call Center - Admin dashboard
 
  • FluentStream Call Center - Admin dashboard
    Admin dashboard
  • FluentStream Call Center - Live manager
    Live manager
  • FluentStream Call Center - Mobile app
    Mobile app
  • FluentStream Call Center - Multiple devices
    Multiple devices
  • FluentStream Call Center - User settings
    User settings
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

17 Reviews of FluentStream Call Center

 

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Software Advice Reviews (5)
More Reviews (12)

Showing 1-5 of 5

Adam from Riskalyze
Specialty: Finance
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Great Voip System for the price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We used FluentStream on our team for about 2 years. In the beginning, we rarely encountered issues. Note that I was not the admin or IT guy on FluentStream, but I rarely had a problem. The interface is easy to use and requires zero training.

Pros

Clear calls with few drops. Support was always helpful and quick (often put our own support team to shame). Support was always friendly and knowledgeable, which is what you need. :)

Cons

Other than occasional glitches, there were no cons. But you will get that with every phone, so don't over think it.

Advice to Others

Once you find the right phone system, you'll have it for life. Do your best to seek out good customer service. You won't be disappointed you looked at FluentStream.

 
 

Scott from Arvada Fire District
Specialty: Government - State and Local

July 2015

July 2015

Great product with great service

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It works great and I don't have to maintain a phone system anymore.

Likes Least

The faxing was problematic, but I think it was mostly due to our application and not their product.

Recommendations

Very easy to get going. We have a complicated setup and fluentcloud made it easy.

 
 

Tony from ellsworth bicycles
Specialty: Transportation

July 2015

July 2015

USed it for over 2 years, internationa offices, multiple businesses.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Service, Reliability, Flexibility.
They always answer or call back promptly.
Even international use, they can accommodate, and the product works super well, without any trouble.

They help when we re-organize or re-deploy the original programing.
The flexibility with users, multiple companies and international offices and remote employees is amazing. The contrast between this system and a huge complex proprietary system is night and day, not even on the same planet. This is easy, the service is responsive... the price is right, the reliability is exceptional

Likes Least

There is nothing I don't like about Fluentstream.

Recommendations

Try it. You'll like it. It surpasses expectations.

 
 

John from Denver Concierge
Specialty: Professional Services

July 2015

July 2015

Outstandiing Company

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Customer service is outstanding, tech support folks are great.

Likes Least

No complaints. There is nothing here to write.

Recommendations

Make sure you have good internet before taking on VOIP. We have had some issues due to bandwidth but nothing to do with FluentStream. They have been supportive and outstanding on every front.

 
 

Kristofer from Advanced Insurance Managers, LLC
Specialty: Insurance

July 2015

July 2015

Great Product at a Great Price

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

As a business owner, I am always on the lookout for quality and cost. Often one of those comes at the cost of the other. That is not so with FluentStream - they truly are the best of three worlds. That third world is service. I have never once felt like a number unlike I have with other telecom companies.

If you have a business and are looking for an alternative to the big guys, I urge you to give FluentStream a try. You will be extremely hard-pressed to find a better combination of quality, features, and service - all for a price that is phenomenal. On top of that, their platform is totally customizable for your business and they can change it on the fly. What more can you ask for?

I have put them on my website for free because I am THAT impressed and I want those who know me to have the opportunity to get to know them. I heartily endorse this company.

Likes Least

My biggest complaint would be regarding faxing. It should be a smoother process and it would be nice to have a time/date stamp added to the pdf of the faxed info in lieu of having to save the email with the pdf.

Recommendations

It may take some getting used to if you have never used VoIP. "Play" with the features - they are more than willing to let you do so before making a commitment.

 
 
 
Showing 1-12 of 12

Denise from Thrivent

January 2017

January 2017

Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have had a turnover recently that has required changing extentions, adding a phone, etc.
Calls have been made to customer service to add the phone and make changes to extentions over the last month or two. The calls have been answered and changes made without delay. We have been very happy with customer service.

Cons

Would like to be able to copy over contact/directory information from one phone to another easily.

Source: Capterra
 

Jason from Field Squared
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Love FluentStream

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can't believe I could get a phone service up and running for my company so quickly and seamlessly.

Pros

Super fast to install and supper is fantastic.

Cons

None

Advice to Others

You can't go wrong with this.

Source: Capterra
 

Jordan from The Welding Warehouse, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Excellent Value, Features, and Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Fluentstream has met or exceeded all of our expectations. Their customer service is courteous, thorough, knowledgeable and patient. The features we have received have improved our business, in ways we did not know were available. The call forwarding to external numbers, time conditions, visual voicemail, e-fax, call routes, have all improved our productivity and response time. I cannot recommend Fluentstream highly enough for your business! To top it off we saved a tremendous amount of money, and received more features.

Pros

Feature set, call forwarding to external phone numbers, time conditions, visual voicemail, remote administration, call logs for all devices, efax, the list goes on.

Cons

Initially there were missing features we recognized transferring from our old system, however those quickly disappeared as we discovered even better methods to achieve the same tasks.

Advice to Others

Give it a try, you'll be happy you did!

Source: Capterra
 

Jonathan from Verified First, LLC
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Best phone provider in the business!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have never had the pleasure to work with such an incredible phone provider before. FluentStream gives you all the features you could possibly want at a very reasonable price, they are always working with us to innovate on great ideas to help our clients reach us. They have helped us to streamline our process and save money by not needing to use multiple providers. To top it off, in the 2 years we have been using them we have had the service go down once(not even their fault as a main upstream carrier went down) and they switched over their upstream carrier within 5 minutes to get us completely back up and running. INCREDIBLE.

Pros

Very intuitive and capable system.

Cons

I can not think of more ways to incorporate them into our systems.

Source: Capterra
 

Ryan from Verified First
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Best Service Provider

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have 17 service providers and FluentStream is easily ranked in the top 2 spots alongside Salesforce.com. They have collaborated with us on some custom delevopment projects and have saved us a ton of money over our previous provider. Fluentstream has hands down the most reliable VOIP service I have ever witnessed, as well as a groundbreaking cloud PBX.

Pros

Reliable
UI is fantastic
Cloud Based
Budget Friendly
Not Nickle and Dimed
Great Customer Support

Cons

None

Advice to Others

Do yourself a favor and choose FluentStream.

Source: Capterra
 

John from Concierge Contact Center
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2016

August 2016

The Call Center Solution We Have All Been Waiting For

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

luentstream has been an answer to our prayers. We love the quality of the service for our call center. How you guys got such a broad range of functionality in such a compact and well designed system is beyond me, but I am glad you did. The report package gives a good presentation of the essential stats we need to run the operation. Support has been great, too.

John Ross
Concierge Contact Center

Pros

No pressure sales. Pricing that makes for a reasonable migration and a quick and easy setup. Excellent support team, always calm and helpful. Prompt response to communications and inquiries. Solid chat service for fast resolution to problems.

Cons

Like everyone else these days we are interested in BI. The pre-made reports are good but we would always love to have more.

Advice to Others

If you have tried other solutions for your call center, I encourage you to look at FluentStream. It is the best value on the market and is poised to set the standards for all hosted call center services on the market today.

Source: Capterra
 

Erik

April 2016

April 2016

FluentStream - My goto Voip provider

Product Quality

Product Quality
Quality

I have now been a Fluent partner for some time. I only recommend services to my clients that I would use, and I do. In todays every growing internet world there are so many choices when it comes to vendors, more that you can imagine. Mainly all can get the job done, but we have to decided who are we most comfortable with, who we are giving are business to? Who do we want to work with in the challenging times? This is how I decide on who to work with and not just what technology I am buying. Fluent combines excellent technology and service, which results in authentic value. In todays world buying the "right" relationship is key.

Pros

24/7 support - US based support. Custom configurations to meet your business needs. No monthly contracts.

Cons

Bring your own internet. No routers or network equipment provided as a service.

Source: GetApp
 

Desserie from First LA Media

January 2015

January 2015

A++ All Around!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Customer Service is unmatched. From day 1, they were able to answer any of questions, comments and concerns. Every feature and capabilities we could ask for were developed. Quality of calls are no longer a concern. Great system, highly recommended!

Source: Capterra
 

Bobby from FirstLaMedia.inc

January 2015

January 2015

BEST SERVICE EVER

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have few call center in CA and in last few years we used a lot of different company for our phone system but hand down , FLUENT CLOUD so far is one of the best company and service that we used for our phone system . we are working with them in last few months and all I can say , you can't find any other phone system company that is more affordable , professional and friendly people out there . Their customer service is like their service , BEST of the best . I can't ask for more and every time we have any issue or challenge , this people work none stop to get the issue fix right away and no matter what they will keep you happy and they make sure you get the best quality of service . Again if you looking for BEST price , great service quality and awesome customer service for your phone system , FluentCloud is the one . Dont waste your time and your money with others , you cant find better than this people ! I promise !

Source: Capterra
 

Stopher from Cruise Vacations Inc

January 2015

January 2015

Great Local Company, Great support!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We had moved our entire phone system to Fluent Stream and have never been happier. We were hesitant at first going with a Voip technology but everyone at FS were friendly and held our hands all the way through. It is also really nice to have someone local who can come by if necessary! Good job Guys!

Source: Capterra
 

Kristofer R. from Advanced Insurance Managers, LLC

December 2014

December 2014

Look No Further...

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

As a business owner, I am always on the lookout for quality and cost. Often one of those comes at the cost of the other. That is not so with FluentStream - they truly are the best of three worlds. That third world is service. I have never once felt like a number unlike I have with other telecom companies.

If you have a business and are looking for an alternative to the big guys, I urge you to give FluentStream a try. You will be extremely hard-pressed to find a better combination of quality, features, and service - all for a price that is phenomenal. On top of that, their platform is totally customizable for your business and they can change it on the fly. What more can you ask for?

I have put them on my website for free because I am THAT impressed and I want those who know me to have the opportunity to get to know them. I heartily endorse this company.

Source: Capterra
 

John

August 2017

August 2017

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp