Freshcaller is a cloud-based PBX solution that helps users manage their call center operations. The key features of the solution include multi-level IVR (interactive voice response), call monitoring and blocking, auto-receptionist tools, customer interaction histories and more.

Operators can transfer calls to their supervisors and other agents, make in-call actions, set up conference calls and see the details of incoming calls. The call transfer tool allows users to provide context about customer issues to the new operators prior to transferring a call. Users can also take call notes and get desktop notifications for incoming calls.

Managers can analyze the performance of their call center based on reports containing call details, information on call conversions and other metrics. A real-time dashboard is provided that displays call queues, dropped calls, agent availability and ongoing calls.

Freshcaller is available on a monthly subscription basis that includes support via email and through an online helpdesk.



2 Reviews of Freshcaller

Overall rating

5.00 / 5 stars

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Showing 1 - 2 of 2 reviews

March 2018

Yan from Premium Consulting

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

We use it as online calling solution.

Easy to set up online phone that works greatly with Freshsales.

Pros

We don't need a full online solution for online calling, as we use it from time to time. As we use Freshsales, and they offer option to buy a online phone, we use it. It works and prices are quite close to Skype business.

Cons

They offer online phone numbers not in all countries. So, if you need a telephone number in country they don't offer you have to buy another number from another company - not very convenient.

March 2018

Brittany from Wallin Surfboards

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

used for conference calls

Pros

we have used this system for conference calls of agents that are all over the country. very easy to download and join calls

Cons

a few of our callers on the last call had some trouble joining the call, but it seems like it was more of a user error than a system error.

Response from Freshworks of Freshworks

Replied March 2018

Thank you for the review Brittany. We are really happy with your feedback. We will continue and improve our services