Freshcaller Software


Freshcaller is a cloud-based PBX solution that helps users manage their call center operations. The key features of the solution include multi-level IVR (interactive voice response), call monitoring and blocking, auto-receptionist tools, customer interaction histories and more.

Operators can transfer calls to their supervisors and other agents, make in-call actions, set up conference calls and see the details of incoming calls. The call transfer tool allows users to provide context about customer issues to the new operators prior to transferring a call. Users can also take call notes and get desktop notifications for incoming calls.

Managers can analyze the performance of their call center based on reports containing call details, information on call conversions and other metrics. A real-time dashboard is provided that displays call queues, dropped calls, agent availability and ongoing calls.

Freshcaller is available on a monthly subscription basis that includes support via email and through an online helpdesk.


Freshcaller - Contact information search
  • Freshcaller - Contact information search
    Contact information search
  • Freshcaller - Call logs
    Call logs
  • Freshcaller - Messages
  • Freshcaller - Call queue
    Call queue
  • Freshcaller - Queues
  • Freshcaller - Incoming call
    Incoming call
Supported Operating System(s):
Web browser (OS agnostic)

1 Review of Freshcaller

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Brittany from Wallin Surfboards

March 2018

March 2018

used for conference calls



Product Quality

Customer Support

Value for Money

Product Quality
Value for Money

we have used this system for conference calls of agents that are all over the country. very easy to download and join calls


a few of our callers on the last call had some trouble joining the call, but it seems like it was more of a user error than a system error.

Review Source: Capterra

  Response: Freshworks, Freshworks

Date: March 2018

March 2018


Thank you for the review Brittany. We are really happy with your feedback. We will continue and improve our services