The perfect prospecting tool for Salesforce.com users

The automated activity tracking, call recording, and email tracking (including variant subject line testing!) allows us managers to effectively track metrics for coaching. The Playlists allow our reps to efficiently time manage their days and accomplish their daily prospecting requirements.

Pros

First of all...the customer service is outstanding. I thought maybe the red carpet would get rolled up once we inked our contract with FrontSpin, but that is absolutely not the case. Now...as far as the functionality itself? Comparing FrontSpin to the other tools I have used before - I wouldn't see myself going back to anything else. My reps have the capability to dial, log what happened, set a task, send an email, and go to next call on one page. The real-time sync to Salesforce takes care of making sure our systems are updated and has saved the team a ton of time. Which is exactly what we needed when juggling Hunting and Farming accounts.

Cons

The only restrictions we have in FrontSpin are based from our Salesforce.com instance and not a restriction of the FrontSpin tool set.

Frontspin the Power Dialer

Overall for the price point and the features of the power dialer experience has been positive. If you are call heavy company and your target audience doesnt use email heavily this is the best set up. Also if you do large amount of cold calls or outside prospecting from google etc, this is a good match as well.

Pros

The ability to have dialer that we can punch in any number to dial. Strong call cadences to organize the volume of calls per lead. The ability to create custom lead list that bilateral sync with Salesforce.

Cons

The Report section for admins. Difficult to pull specific details on call metrics. For example if you want to pull list of the phone numbers you dialed that day you cant, you can only see the the call total. If you like to pull team info, they must be manually assigned to group and their limit on th amount of data available.

Great autodialer

Pros

This is a great autdialer for an ADR or SDR to live in. Almost all relevant data can be accessed through frontspin and call notes can be almost effortless added in frontspin and automatically recorded in SF. Some SF data is actually easier to see like related contacts/relevant opportunities, and prospect area code/city which is great for scheduling across time zones on the fly. Reminders are great too.

Cons

The newer email template feature and the playbook feature are buggy. I can't see SF events in the Frontspin UI which is frustrating for our team's specific SF workflow. Sometimes the interface is slow to react or will double call someone. This is rare though.

Does the job

Not the best.

Pros

Front spin is user friendly. It really requires no training to teach someone how to use. Very simple.

Cons

Front spin is not good for big companies. They dont have the capability to dis allow users from deleting calls, and sometimes it doesnt sync correctly with salesforce. It also goes down at least once a month.

Great product for any sales team

Pros

Very easy interface to train to get our staff on the phones ASAP. It allows the rep to make a call, send an email, and set their follow up task from one screen. Our productivity has skyrocketed!

Cons

There are a lack of integrations with social sites that could streamline researching prospects.