Genesys Cloud CX Alternatives

Convoso’s all-in-one contact center platform generates and converts leads faster using multiple communication channels. The cloud-based solution offers multiple dialing modes (predictive/power/preview) along with two-way texting, ...Read more about Convoso

Ameyo is a customer experience management solution that helps businesses leverage their call center resources to improve customer satisfaction. The software is available both in cloud-based and on-premise deployment options. ...Read more about Ameyo

Avaya UCaaS (formerly Avaya Aura Contact Center) is a cloud-based and on-premise call center solution that caters to all businesses across various industries. The solution allows users to offer personalized interactions to regular...Read more about Avaya UCaaS

Telzio is a cloud communications provider that offers small business phone system. It includes trunking that allows professionals to connect calls with the phone network so businesses don’t have to look for a third-party SIP provi...Read more about Telzio

Alvaria CX Suite takes the best of the proven and feature rich platforms - Aspect® Unified IP®, Aspect ALM, Noble CC and Noble OnQ - into a comprehensive go forward solution for inbound service and outbound engagement available on...Read more about Alvaria CX Suite

Alvaria CXP improves the customer experience, simplifies development and deployment of customer contact applications, makes changes and updates faster, and protectd your investment. Alvaria CXP is the only platform and toolset tha...Read more about Alvaria CXP

Adversus Dialer is a cloud-based auto-dialer and customer relationship management (CRM) solution designed to help small and medium telemarketing, fundraising and appointment scheduling businesses. Key features include appointment ...Read more about Adversus

Workforce Optimization (WFO) is a cloud-based workforce optimization software that enables call centers to manage staff scheduling, performance and quality monitoring, and business reporting. Users can organize and lead their work...Read more about Workforce Optimization (WFO)

Infinity offers a cloud-based call tracking solution that helps small to large businesses manage customer engagement, marketing communication and call recording with sentiment analysis. The platform enables users to track numbers ...Read more about Infinity Call Tracking

Medallia Agent Connect (formerly known as Stella Connect) is a web-based customer experience management solution designed to help agents, team leaders, executives, startups, BPOs, SMBs, and QA managers gain visibility into feedbac...Read more about Medallia Agent Connect

Ringba is a cloud-based call center solution that enables businesses to streamline processes related to call routing, marketing campaign tracking, customer service management, and more. Professionals can filter, sort or search cal...Read more about Ringba

IR Collaborate is a unified communications monitoring platform designed to help businesses predict disruptions and optimize performance across on-premise, cloud, or hybrid audio, voice, and other collaboration systems. Managers ca...Read more about IR Collaborate

contactSPACE is a cloud-based callcenter solution which helps small to large-sized organizations manage contacts and track agent performance. Its key features include dynamic call adaption, voice recording, call prioritization, ro...Read more about contactSPACE