# Genesys Cloud CX vs Microsoft Teams - 2026 Comparison - Software Advice > Genesys Cloud CX vs Microsoft Teams - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/vs/microsoft-teams --- [Home](https://www.softwareadvice.com/) / [VoIP Software](https://www.softwareadvice.com/voip/) / Genesys Cloud CX vs Microsoft Teams Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 15, 2026 # Genesys Cloud CX vs. Microsoft Teams: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 15, 2026 # Genesys Cloud CX vs. Microsoft Teams: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) 4.3 [(264)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) Starting Price $75.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses Genesys Cloud CX Based on 264 reviews - Popular among: Enterprise organizations - Most common industries: Finance & Accounting (23%), IT & Software Development (18%) and Retail, Consumer Goods & Services (13%) - Top use case: Call Center (35%) 79% of users recommend this product [](https://www.softwareadvice.com/voip/microsoft-teams-profile/) [Microsoft Teams](https://www.softwareadvice.com/voip/microsoft-teams-profile/) 4.5 [(11050)](https://www.softwareadvice.com/voip/microsoft-teams-profile/reviews/) Starting Price $4.00per month Free trial Free version Pros: - Communication - Meetings Cons: - Security and Access Control - Video Conferencing Who uses Microsoft Teams Based on 11050 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (21%), Professional Services (10%) and Education & Learning (10%) - Top use case: Meeting (38%) 76% of users recommend this product [](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) Genesys Cloud CX 4.3 [(264)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) [](https://www.softwareadvice.com/voip/microsoft-teams-profile/) Microsoft Teams 4.5 [(11050)](https://www.softwareadvice.com/voip/microsoft-teams-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.3 Based on 264 reviews Ease of use 4.4 Value for money 4.1 Customer support 4.0 Functionality 4.2 4.5 Based on 11,050 reviews Ease of use 4.4 Value for money 4.4 Customer support 4.2 Functionality 4.4 ## User interface * * * ## Key features Features selected based on 11,314 reviews from VoIP * * * Agenda Management N/A Call Logging 4.5 Call Monitoring 4.6 Call Recording 4.5 Call Routing 4.5 Call Scripting 4.0 Agenda Management 4.8 Call Logging N/A Call Monitoring N/A Call Recording N/A Call Routing N/A Call Scripting N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ UserVoiceNot enough reviews ](https://www.softwareadvice.com/product-roadmap/uservoice-profile/)[ Zendesk SuiteNot enough reviews ](https://www.softwareadvice.com/product/26892-Zendesk/)[ Verint Workforce ManagementNot enough reviews ](https://www.softwareadvice.com/calendar-app/verint-workforce-management-profile/) [ SmartsheetIntegration rated 4.6 from 26 reviews ](https://www.softwareadvice.com/project-management/smartsheet-profile/)[ TrelloIntegration rated 4.4 from 27 reviews ](https://www.softwareadvice.com/project-management/trello-profile/)[ Microsoft PlannerIntegration rated 4.3 from 72 reviews ](https://www.softwareadvice.com/project-management/microsoft-planner-profile/) ## Reviews * * * CM ciara m.Head of Business DevelopmentComputer Software, 1001-5000 employees "It does a good job of syncing across devices which suits how I work between desktop and mobile throughout the day." May 22, 2026 LN Luciano N.Senior Film TechnicianEducation Management, 501-1000 employees "It is quite a high price point & the learning curve is quite steep which requires a lot of training to get over the curve" May 26, 2026 Yugma S.Assay development and integration technicianBiotechnology, 201-500 employees "Features like video conferencing, file sharing, and integration with other tools make it a reliable platform for daily operations. While there are some usability and performance challenges, the benefits outweigh the limitations, making it an effective tool for team coordination." May 4, 2026 Marc R.Digital Media SpecialistEducation Management, 1001-5000 employees "Chat sprawl: Conversations could become fragmented across channels, private chats, and meetings, making it harder to track decisions over time." Apr 24, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Ringover vs Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/vs/ringover/)[Convoso vs Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/vs/safesoft-contact/)[Zoom Workplace vs Microsoft Teams](https://www.softwareadvice.com/compare/101384-Zoom-Video-Conferencing/vs/397766-microsoft-teams/)[Google Workspace vs Microsoft Teams](https://www.softwareadvice.com/marketing/google-workspace-profile/vs/microsoft-teams/)