# Gladly vs Intercom - 2026 Comparison - Software Advice > Gladly vs Intercom - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/call-center/gladly-profile/vs/intercom --- [Home](https://www.softwareadvice.com/) / [Customer Support Software](https://www.softwareadvice.com/customer-support/) / Gladly vs Intercom Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 3, 2026 # Gladly vs. Intercom: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 3, 2026 # Gladly vs. Intercom: 2026 Comparison Skip hours of research. 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Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/call-center/gladly-profile/) [Gladly](https://www.softwareadvice.com/call-center/gladly-profile/) 4.8 [(139)](https://www.softwareadvice.com/call-center/gladly-profile/reviews/) Starting Price Not provided by vendor Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses Gladly Based on 139 reviews - Popular among: Enterprise organizations - Most common industry: Retail, Consumer Goods & Services (68%) - Top use case: Customer Service (67%) 91% of users recommend this product [](https://www.softwareadvice.com/crm/intercom-profile/) [Intercom](https://www.softwareadvice.com/crm/intercom-profile/) 4.5 [(1133)](https://www.softwareadvice.com/crm/intercom-profile/reviews/) Starting Price $39.00per month Free trial Free version Pros: - Integration capabilities - Live chat feature Cons: - High pricing - Limited customization Who uses Intercom Based on 1133 reviews - Popular among: Small businesses - Most common industry: IT & Software Development (44%) - Top use cases: Live Chat (21%), Customer Support (15%) and Customer Service (13%) 75% of users recommend this product [](https://www.softwareadvice.com/call-center/gladly-profile/) Gladly 4.8 [(139)](https://www.softwareadvice.com/call-center/gladly-profile/reviews/) [](https://www.softwareadvice.com/crm/intercom-profile/) Intercom 4.5 [(1133)](https://www.softwareadvice.com/crm/intercom-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.8 Based on 139 reviews Ease of use 4.9 Value for money 4.8 Customer support 4.8 Functionality 4.8 4.5 Based on 1,133 reviews Ease of use 4.4 Value for money 4.0 Customer support 4.3 Functionality 4.4 Looking for better value for money? Ask an advisor for high-rated alternatives Looking for better value for money? Ask an advisor for high-rated alternatives Looking for better value for money? Ask an advisor for high-rated alternatives ## User interface * * * ## Key features Features selected based on 1,272 reviews from Customer Support * * * Alerts/Escalation 4.8 Automated Routing 4.8 Autoresponders N/A Call Center Management 4.8 Canned Responses N/A Chat/Messaging N/A Alerts/Escalation N/A Automated Routing N/A Autoresponders 4.3 Call Center Management N/A Canned Responses 4.1 Chat/Messaging 4.6 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ ShopifyNot enough reviews ](https://www.softwareadvice.com/retail/shopify-profile/)[ Adobe CommerceNot enough reviews ](https://www.softwareadvice.com/inventory-management/magento-commerce-profile/)[ Twitter/XNot enough reviews ](https://www.softwareadvice.com/social-networking/twitter-profile/) [ GeckoboardNot enough reviews ](https://www.softwareadvice.com/bi/geckoboard-profile/)[ Marketo EngageNot enough reviews ](https://www.softwareadvice.com/marketing/marketo-profile/)[ Operations HubNot enough reviews ](https://www.softwareadvice.com/bi/piesync-profile/) ## Reviews * * * RM Ryan M.Customer Experience ManagerConsumer Goods, 51-200 employees "Maintaining Gladly Answers has also made it easier for me to streamline solutions and reduce repeat contacts, which benefits both our customers and our team. While there are still a few features on our wishlist that would make day-to-day operations even smoother, Gladly has already improved efficiency, collaboration, and the overall experience we’re able to deliver." Aug 27, 2025 Vishvesh P.Marketing ExecutiveHospital & Health Care, 2-10 employees "Another issue is that there is no way to upload images and videos; without this feature we can not properly assign and track incidents for our support teams because we have very little communication with support staff on how to assign ours to each other." Dec 25, 2025 IW Isla W.Customer Support LeadMotion Pictures and Film, 501-1000 employees "The unified inbox is great for keeping track of customer conversations across different channels, like email and chat." Apr 11, 2026 VR Verified ReviewerGrowth AssociateComputer Software, 11-50 employees "The search functionality in the outbound section isn't very capable of finding messages that have been sent out." May 8, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Salesforce Sales Cloud vs Gladly](https://www.softwareadvice.com/compare/2764-Salesforce/vs/168565-gladly/)[LiveAgent vs Gladly](https://www.softwareadvice.com/call-center/gladly-profile/vs/liveagent/)[Salesforce Sales Cloud vs Intercom](https://www.softwareadvice.com/compare/2764-Salesforce/vs/378292-intercom/)[Zendesk Suite vs Intercom](https://www.softwareadvice.com/compare/26892-Zendesk/vs/378292-intercom/)