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Gladly vs WhatsApp

Gladly vs WhatsApp

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Overall Rating
4.8 (126)
Ease-of-Use
4.9 / 5
4.8 / 5
Value for Money
4.8 / 5
4.7 / 5
Customer Support
4.9 / 5
4.3 / 5
Functionality
4.8 / 5
4.6 / 5
Last Review Written
October 3, 2024
February 11, 2025
Pros/Cons
  • Pros

  • I use it every day, to answer to the customer and I give my best to help them and gadly helps me to do that so easy.
  • The ability to have the customer as the focus and centralized around them is fantastic, it is the best system for customer support that I have used in 20 years.
  • My overall experience with Gladly has been amazing. It seems like anything I looking for in Gladly it is always easy for me to locate.
  • Cons

  • I think the only thing that sucks is when there are glitches.
  • Lagging and inconsistency with customer account mergers.
  • You can't unmerge a customer once accidentally linked or merged.
Read all user reviews
  • Pros

  • I have gained a number of customers, saved money in advertising and its absolutely affordable and accessible. It has also saved me time with the automated chats.
  • Video chats were also free before it became widely popular on other forms of social media. It's a fantastic free tool for maintaining relationships.
  • Awesome tool for messaging, video calls, and sharing files. Easy to use and very accessible even if you're not super tech-savvy.
  • Cons

  • Lost my old contact no so lost all old contacts, so many irrelevant addition to promotional group once I shared contact with someone.
  • This platform have a problem of fake accounts, many have been through a serious problem through this. They may be able to address this with more advanced features and screening process.
  • What bothers me is that it can be used for illegal activity because of the design of the app.
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Pricing Range
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Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2025

FrontRunners

2023

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos