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Gladly vs Zoho Desk
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.9 / 5
4.4 / 5
Value for Money
4.8 / 5
4.5 / 5
Customer Support
4.9 / 5
4.3 / 5
Functionality
4.8 / 5
4.5 / 5
Last Review Written
March 4, 2025
February 26, 2025
Pros/Cons
Pros
- I use it every day, to answer to the customer and I give my best to help them and gadly helps me to do that so easy.
- It makes it so easy to ensure that customers have had great experiences and uncover opportunities for agent improvement. I love the task creation process- it makes it so easy to track.
- I love the merging feature and enjoy the ease of having all communication for one customer in one 'conversation. The canned actions are great too.
Cons
- I think the only thing that sucks is when there are glitches.
- Lagging and inconsistency with customer account mergers.
- You can't unmerge a customer once accidentally linked or merged.
Pros
- Flexibility, reliability, design are the best about this software. I would recommend it to all professional organisations.
- ZOHO DESK is a wonderful and fantastic software which helps in most of the professional jobs like customer relationship building, call center, etc.
- Zoho Desk has been an invaluable tool, its ability to automate tasks and centralize communication is impressive. Efficiency and communication management is improved with this platform.
Cons
- Things were getting lost or overlooked about and it had been making me insane. Zoho has a great set-up of items and this one isn't any special case.
- Inability to control what notifications you receive in the notification center, leads to excessive notifications.
- The software was difficult to navigate and ultimately setup. I found it confusing and not very intuitive or straight forward.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2025
FrontRunners
2025
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
