Key Platform for Measuring Enablement Success

Why work harder when you can work smarter?

I'm solving the problem of me being lazy and inattentive...sometimes. Most of the time, I'm there, listening, ready to crush it. Other times, I see a squirrel out of my window and can't help but watch it do its thing. Like maybe it just found a huge nut or something and it's just snacking away. How can you NOT watch? But then, I miss important info. Gong allows me to watch squirrels AND remember what was said.

Pros

I like that it takes *thinking* out of my job. If I have questions about something a customer said, or something that I said, I can just go to the call, search for it, and find it. It's an absolutely incredible way to keep on top of tasks, while also being able to gain a deeper understanding at any time.

Cons

Again, not a whole lot within the scope of what I use Gong for that I dislike. It does the job exactly how I would want it to be done.

Lots of greatness in this product

Gong has really helped our sales team grow by getting our AEs on the same page and continuing to build them into stronger Sales People.

Pros

Gong offers a great recording system that you can do a whole lot more from. We have weekly reviews and the functionality makes it easy to get through in a quick time. The assessments also let us know how we're doing and from a manager to peer aspect review the calls.

Cons

Some time search functionality seems off and logging in has a slow lag to start. Other than that I can't really complain. Those 2 things are really nit-picking too.

Great for a sales rep to review before calls

Pros

Gong works very well in its ability to provide sales reps an easy way to review before calls. It transcribes (decently well) and can share recordings with prospects.

Cons

None to speak of. Gong works very well and I've yet to run into any real issues.

Gong is great for sales, but not the best for startups

Gong leaves you alone to do your work after you sign up and they don't market too heavily post signup which is fantastic! We currently use Gong to do three things: - Record user interviews from our product team - Record introductory calls with prospective clients (we don't have any follow-up calls since our service is transactional) - Facilitate coaching of our team since our service is coaching based on zoom

Pros

The major thing for our team is unlimited transcription and having a transcription quality that is good enough. Our team benchmarked the software against Google and AWS, and we found out that Gong uses their proprietary transcription software. And it looks like Gong's transcription software has been trained mainly on meeting recordings (zoom) and on telephone calls. We also love the video playback feature in Gong is enjoyable to use. They have features like highlighting works as the speaker talks, seeing each speaker's talk tracks below the player, speed control up to 2.5x for the playback, and a way to minimize the video view to the bottom right of the screen.

Cons

I hate the way gong displays upcoming calls. It's a pain to navigate, and there are no additional details on the upcoming calls. You would think Gong would show the meeting details, especially when you're working with your team and organization, but they don't! Another frustrating thing we found out after signing up was that all our historical recorded calls were not assigned a speaker. Gong does not allow you to assign speakers to calls that you upload to their system. It will automatically assign the speakers as "Phone caller #1" / #2 / #3, etc. All recorded calls before you start using Gong, and any call the Gong recorder does not join (happens a lot) will not be assigned to a team member.