About Gong.io

Gong.io is a cloud-based conversation intelligence platform that enables businesses of all sizes to record and analyze conversations with customers across multiple channels. Key features include team collaboration, personalized coaching, data-driven recommendations and deal/sales pipeline review processes.

Gong.io lets on-field employees receive sales calls, track progress on deals and provide feedback to team members from remote locations using a mobile application. Its sales enablement tool helps managers gain insights into conversations and behavior of representatives while identifying areas of improvement with personalized coaching. Additionally, it enables executives to share ideas among team members using peer reviewing and commenting, improving sales s...


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Supported Operating System(s):

Web browser (OS agnostic)

389 Reviews of Gong.io

Average User Ratings

Overall

4.83 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(325)

325

4 stars

(61)

61

3 stars

(2)

2

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 389 results

February 2020

Kunal from SlidesUp

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

February 2020

Great tool, even for SMBs

I feel like I'm part of the Gong community already 2 months into our journey. I'm learning a lot from their team and excited to be a customer.

Pros

The Gong.io team creates a great experience, from learning and buying, all the way to onboarding and and helping you be successful in using their product to hit your goals. Even as a small customer, I feel like I got white-glove service from [SENSITIVE CONTENT HIDDEN] (sales) and [SENSITIVE CONTENT HIDDEN] (CS). Already in week 1, we're getting so many insights from our call recordings. As we figure out how to sell better to our six new buyer personas, Gong will be invaluable in figuring out our sales playbook.

Cons

The only con in buying is that we didn't have enough people to meet the minimum seats. [SENSITIVE CONTENT HIDDEN] helped us work through this and still get enough value to justify the cost.

Reasons for Choosing Gong.io

Gong seems to be the winner in their space. With the trajectory they are on and the story they tell, I'm confident Gong will be great long-term partners for us.

November 2019

Steven from Playvox

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

November 2019

Great tool to discover valuable insights!

It has been an excellent addition to our product management stack. Having the ability to connect with different systems for virtual calls it's really helpful. The UX of the product is great.

Pros

In our customer-centric approach listen to our customers it's religious. I really like the ability to quickly identify who is talking in the conversation, general areas and interact with my coworkers based on the findings for every call.

Cons

This is a great tool but kinda expensive compared with other similar tools. You should consider your budget first before making the decision. If you can afford it, it will pay the price.

Reasons for Choosing Gong.io

-General UX is more efficient. -Audio calls waves differentiation between the customer and the internal user it's awesome. -Collaboration and notes system. -Integration with different vendors for audio calls.

January 2021

Meghan from VanHack

Company Size: 11-50 employees

Industry: Staffing and Recruiting

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality

5.0

January 2021

GAME CHANGER

Super excited about really getting going. GONG

Pros

For the life of me, I don't know how I ever worked without this platform. ONE month in. Gong is a GAME CHANGER. If you are looking to scale up your team for success this is a tool that is a MUST have. It will save your team, literally, 100's of hours of time. Over the last month, I have started at a new company, leading a team, and this is single handle the best way to coach, give feedback, and develop a sales process. It was also an amazing tool for me to be trained and getting up to speed quickly. In my previous positions, if I had gong, I think that I would have been 30% more productive, and my team would have infinitely been more successful. Don't think about it, just try it, the only regret that you will ever have is not getting it earlier. Super intuitive platfrom and stellar customer service, and self-serve training programs.

Cons

The transcription isn't perfect but is works better than any other transcription I have ever used. It would be cool, if you could edit the transcription for library assets for training purposes

October 2020

Rebekah from Comeet

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Review Source: Capterra


Ease-of-use

3.0

Customer support

3.0

Functionality

3.0

October 2020

Very happy with the free trial so far

so far it is good and I am looking forward to seeing more what it can do for me.

Pros

It is super easy to use and set up. It is very clear how to use the software and how I can benefit using it.

Cons

I am not sure the value of the product over the other products I am currently using for the sales cycle. While it was easy to use I wish it was clear why I need it.

January 2021

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

5.0

January 2021

Great tool

Pros

- so many different features - can run your own reports - customizable

Cons

- takes a long time to load calls - doesnt always add to my calendar invite when it should be automatic