# Gong.io Software Reviews, Demo & Pricing - 2026 > Review of Gong.io Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/call-center/gong-profile --- [Home](https://www.softwareadvice.com/) / [Call Recording Software](https://www.softwareadvice.com/call-center/call-recording-comparison/) / Gong.io Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/call-center/gong-profile/reviews/)[Alternatives](https://www.softwareadvice.com/call-center/gong-profile/alternatives/) # Gong.io 2026: Benefits, Features & Pricing Wondering if Gong.io is right for your organization? Our Call Recording Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Gong.io 4.8 [(560)](https://www.softwareadvice.com/call-center/gong-profile/reviews/) Pricing Pricing available upon request ### About Gong.io Gong is an AI-based revenue intelligence platform that helps businesses centralize revenue workflows in a unified platform. The platform caters to a wide range of industries, empowering sales, customer success, marketing, and revenue operations teams to drive productivity, predictability, and pipeline growth. Gong's key features include AI-powered engagement and forecasting capabilities. Gong Engage let stakeholders use AI to inform the engagement strategy and eliminate redundant tasks and ineffective outreach. Gong Forecast powers the revenue operating rhythm with more customer data, enabling organizations to drive forecast accuracy and organization-wide actionability. The platform also enables teams to simplify data management and provides comprehensive customer insights through the Gong Data Engine, which automates data capture, mapping, and protection across the revenue lifecycle. Gong's AI capabilities map insights to the specific business context, informing critical decisions. Wondering if Gong.io is right for your organization? Our Call Recording Software selection experts can help you in 15 minutes or less. ## Gong.io User Interface ## Popular Gong.io Alternatives Main Product Gong.io 4.8 [(560)](https://www.softwareadvice.com/call-center/gong-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.62Value for money - 4.65Customer support - 4.68Functionality Pricing Available upon request Get Price Alternative Product [Fathom](https://www.softwareadvice.com/product/423207-Fathom/) 5.0 [(808)](https://www.softwareadvice.com/product/423207-Fathom/reviews/) Ratings Breakdown - 4.95Ease of use - 4.92Value for money - 4.95Customer support - 4.92Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Clari Copilot](https://www.softwareadvice.com/crm/wingman-profile/) 4.7 [(314)](https://www.softwareadvice.com/crm/wingman-profile/reviews/) Ratings Breakdown - 4.75Ease of use - 4.66Value for money - 4.69Customer support - 4.56Functionality Pricing Starting at $1080.00 per year Get Price Alternative Product [Traq.ai](https://www.softwareadvice.com/live-chat/traq365-profile/) 4.9 [(12)](https://www.softwareadvice.com/live-chat/traq365-profile/#reviews) Ratings Breakdown - 4.92Ease of use - 5.0Value for money - 5.0Customer support - 4.92Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(876)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.62Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Outreach](https://www.softwareadvice.com/live-chat/outreach-profile/) 4.4 [(311)](https://www.softwareadvice.com/live-chat/outreach-profile/reviews/) Ratings Breakdown - 4.20Ease of use - 4.24Value for money - 4.13Customer support - 4.42Functionality Pricing Available upon request Get Price ## Gong.io Pros and Cons We analyzed 560 verified reviews for Gong.io to find out what actual users really think. Select to learn more Boosting Sales Team Effectiveness The platform provides analytics, call libraries, and actionable insights that help sales teams refine pitches, track engagement, and improve closing rates. Managers and reps use Gong.io to coach, onboard, and measure performance, making it a valuable tool for sales growth and collaboration. Detailed Conversation Breakdowns Gong.io offers robust conversation analytics, including talk ratios, keyword tracking, topic categorization, and filler word detection. These features help users pinpoint areas for improvement, monitor engagement, and quickly find relevant sections in calls for review or coaching. In-Depth Call Review Tools Gong.io makes it easy to review, search, and analyze recorded calls for feedback, coaching, and self-improvement. Users can revisit specific moments, tag colleagues, and access call summaries, helping teams identify strengths, address weaknesses, and share best practices efficiently. Inconsistent Call Recording Issues Call recording in Gong.io can be unreliable, with missed or incomplete recordings, integration glitches, and disruptive recording notifications. Some users also express concerns about privacy and difficulty keeping certain calls private within the organization. Transcription Accuracy Limitations Users report that Gong.io's automated call transcription can be inaccurate, especially with technical terms, accents, or slang. This makes transcripts hard to search or follow, often requiring manual review to clarify details and reducing the reliability of the feature. ## Gong.io Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Gong.io Features - Popular features found in Call Recording Activity Dashboard Automatic Call Distribution Call Center Management Call Monitoring Call Tagging Call Transcription Computer Telephony Integration Event Triggered Actions File Transfer Interaction Tracking IVR Recording - More features of Gong.io Activity Monitoring Activity Tracking AI/Machine Learning Alerts/Escalation Alerts/Notifications Archiving & Retention Assessment Management Audio Capture Automatic Outbound Dialer Automatic Transcription Budgeting/Forecasting Business Process Automation Call Recording Call Reporting Call Scripting Call Tracking Chat Transcript Code-free Development Collaboration Tools Commenting/Notes Communication Management Competitive Analysis Conferencing Contact Management Content Management Contextual Guidance Conversation Intelligence Correlation Analysis CRM CRM Integration Customizable Fields Customizable Reports Customizable Templates Dashboard Dashboard Creation Data Management Data Visualization Deal Management Email Alerts Email Management Email Templates Employee Coaching Tools Employee Scheduling Engagement Tracking Feedback Management For Call Centers Forecasting For Sales Teams/Organizations Goal Management Graphical Data Presentation Integrations Management Keyword Filtering Labor Forecasting Meeting Management Mobile Access Mobile App Multi-Channel Communication Multi-Language Natural Language Processing Natural Language Search Notes Management Onboarding On-Demand Recording Opportunity Management Performance Management Performance Metrics Personalization Pipeline Management Pipeline Reports Playbooks Predictive Analytics Productivity Analysis Prospecting Tools Real-Time Data Recommendations Reminders Reporting/Analytics Reporting & Statistics Role-Based Permissions Sales Activity Management Sales Automation Sales Onboarding & Training Sales Pipeline Management Sales Reports Sales Trend Analysis Scheduled Recording Search/Filter Self-Service Search Sentiment Analysis Speech Recognition Speech-to-Text Analysis Statistical Analysis Tagging Task Management Third-Party Integrations Training Management Trend Analysis Video Conferencing Visual Analytics Workflow Automation Workflow Management ## Gong.io Integrations Salesforce Sales Cloud Integration rated 4.8 from 23 reviews Zoom Workplace Integration rated 5.0 from 13 reviews GoTo Meeting Integration rated undefined from -1 review ConnectAndSell Integration rated undefined from -1 review Microsoft Outlook Integration rated undefined from -1 review Natterbox Integration rated undefined from -1 review See all 85 integrations ## Gong.io User Reviews Overall Rating 4.8 Ratings Breakdown 5 83% 4 15% 3 1% 2 0% 1 0% Secondary Ratings Ease of Use 4.7 Value for money 4.6 Customer support 4.7 Functionality 4.7 SM Sean M. Verified reviewer Information Services 11-50 employees Used weekly for more than 2 years Review source Reviewed February 2026 Others are catching up and no longer as unique as they use to be 3 Previously 4 Ratings Breakdown 5 Ease of use 5 Functionality Pros: The interface to jump around calls and focus on parts of the meeting is a great feature. Easy to share. Cons: AI features are no longer a unique aspect. A lot of the basics can now be accessible from Zoom, Google Meets, etc. Read More DV Danny V. Verified reviewer Computer Software 11-50 employees Used daily for more than 2 years Review source Reviewed March 2024 Gong made me a fan 5 Its been a positive experience and with the ecosystem of tools that integrate with us we've been able to fill most remaining gaps through Zapier, reporting workflows, Slack, and TranscribeIQ Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: I love that it aggregates all the information about all of our accounts into a single place with different views to help us streamline our workflows. Its been one of the most impactful tools in our tech stack for sales, customer success, and product and we've amplified that by using Gong plugins like Zapier and TranscribeIQ. Cons: I wish the reporting was more centralized and customizable but its still really easy to use - we've taken some of our analysis outside of gong to make it more actionable. Overall the cons are minimal and they keep releasing new features to help us grow with them. Reasons for choosing Gong.io It was the best on the market by far and though it was a big leap to make the investment I feel like its paid off Read More VR Verified Reviewer Information Technology and Services 201-500 employees Used daily for less than 12 months Review source Reviewed April 2020 Excellent Tool for Training and Remembering Call Details 4 Previously 5 Overall I'm very pleased that my company utilizes Gong. It's great being able to (mostly) depend on the notes I need being recorded in those conversations. Ratings Breakdown 4 Ease of use 3 Functionality Previously 5 Pros: I really depend on Gong to remember the details I miss or don't document correctly on customer calls. The ability to see, through the graph below the video, talk time and who talks when, not to mention the topic at hand, is incredibly valuable. It's also very useful as a training/coaching tool. Cons: It could be my organization's configuration, but we've seen problems at times with the Gong recorder actually kicking off. There's nothing worse than going in to listen to a call and notice that it wasn't recorded. Read More AB Armin B. Verified reviewer Hospitality 51-200 employees Used daily for less than 2 years Review source Reviewed August 2022 Important growth tool for sales teams 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I love Gong and have used Gong in previous jobs. Before Gong it was a lot of manual transcribing and listening to calls multiple times. Now with Gong, we are able to also see the transcription of the call and also tag team members immediately for feedback and important notes within the calls. Cons: Not much to dislike about Gong as they have been super helpful with the implementation and support. Reasons for choosing Gong.io Many staff have heard of good things about Gong and a lot more staff were familiar with the product. Read More Jon W. Verified reviewer Information Technology and Services 11-50 employees Used daily for less than 12 months Reviewed August 2021 Lots of greatness in this product 5 Gong has really helped our sales team grow by getting our AEs on the same page and continuing to build them into stronger Sales People. Ratings Breakdown 4 Ease of use 5 Functionality Pros: Gong offers a great recording system that you can do a whole lot more from. We have weekly reviews and the functionality makes it easy to get through in a quick time. The assessments also let us know how we're doing and from a manager to peer aspect review the calls. Cons: Some time search functionality seems off and logging in has a slow lag to start. Other than that I can't really complain. Those 2 things are really nit-picking too. Reasons for switching to Gong.io We still used zoom but we switched from their recordings to gong because it was not robust at all Read More Kunal B. Verified reviewer Computer Software 2-10 employees Used daily for less than 6 months Reviewed February 2020 Great tool, even for SMBs 5 I feel like I'm part of the Gong community already 2 months into our journey. I'm learning a lot from their team and excited to be a customer. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: The Gong.io team creates a great experience, from learning and buying, all the way to onboarding and and helping you be successful in using their product to hit your goals. Even as a small customer, I feel like I got white-glove service from \[SENSITIVE CONTENT HIDDEN\] (sales) and \[SENSITIVE CONTENT HIDDEN\] (CS). Already in week 1, we're getting so many insights from our call recordings. As we figure out how to sell better to our six new buyer personas, Gong will be invaluable in figuring out our sales playbook. Cons: The only con in buying is that we didn't have enough people to meet the minimum seats. \[SENSITIVE CONTENT HIDDEN\] helped us work through this and still get enough value to justify the cost. Reasons for choosing Gong.io Gong seems to be the winner in their space. With the trajectory they are on and the story they tell, I'm confident Gong will be great long-term partners for us. Read More AM Andrew M. Verified reviewer Computer Software 201-500 employees Used weekly for less than 6 months Reviewed August 2021 Easy and reliable 5 Ratings Breakdown 5 Ease of use 5 Functionality Pros: This software is SUPER reliable. All of my meetings(and my colleagues') are automatically recorded and broken down to be really easy to engage with and speed through to important pieces of the meetings. It's also really easy to search for meetings with clients even if you weren't in attendance Cons: I legitimately can't think of anything that bums me out. There is nothing about my Gong experience that has been disappointing or slowed down my daily workflow. I've been very pleasantly surprised with the experience after using a competitor at my last job Reasons for switching to Gong.io I just moved companies and the last one had Chorus, this one has Gong. It's been a very seamless and intuitive transition. I haven't looked back or felt like I'm missing anything at all Read More AG Allison G. Verified reviewer Marketing and Advertising 501-1000 employees Used daily for less than 12 months Reviewed August 2021 Makes me more efficient in my day to day 5 Ratings Breakdown 5 Ease of use 5 Value for money 3 Customer support 5 Functionality Pros: Call record, call grading, etc. Call recording is most helpful for me as I often am unable to take notes in real time, so I listen to my calls afterwards and can take the proper notes, document action items, follow ups, etc. Cons: I really can't think of anything! I personally use Gong.io most commonly for call recordings Reasons for switching to Gong.io No idea, that's not a decision I'm involved in Read More VR Verified Reviewer Marketing and Advertising 51-200 employees Used daily for less than 6 months Review source Reviewed July 2019 Captures everything! 5 Ratings Breakdown 5 Ease of use 5 Functionality Pros: I love that Gong automatically records, transcribes and coaches each call. It is super intuitive and is great for self-review, peer review, and coaching. I love that it's super easy to share segments of calls for review, collaboration, and feedback. The mobile app is super user friendly and makes it easy to record in person meetings as well. Cons: I don't like how it shows up as it's own "person" on Zoom calls. Reasons for switching to Gong.io Gong is much faster to provide the recordings, is much more accurate in transcribing, and provides more helpful analytics. Read More AM Alex M. Verified reviewer Information Technology and Services 201-500 employees Used weekly for more than 2 years Review source Reviewed March 2025 An excellent conversational intelligence tool 5 As a product it is the leader. They have a good team too. Ratings Breakdown 5 Ease of use 3 Value for money 5 Customer support 5 Functionality Pros: The insights and the AI are so useful in capturing what was discussed on a call. It also feeds into the other areas of the business that are generally starved of prospect and customer feedback. Cons: Even though we are paying a lot to have Gong there are many features that are hidden behind additional seats eg. Forecasting and Engage. These should be included with our subscription. Read More Showing 1 - 10 of 560 Reviews [See All Reviews](https://www.softwareadvice.com/call-center/gong-profile/reviews/) ## Gong.io Popular Comparisons [Fathom vs Gong.io](https://www.softwareadvice.com/compare/75783-gong/vs/423207-Fathom/)[Clari Copilot vs Gong.io](https://www.softwareadvice.com/call-center/gong-profile/vs/wingman/)[SalesLoft vs Gong.io](https://www.softwareadvice.com/call-center/gong-profile/vs/salesloft/)[Dialpad vs Gong.io](https://www.softwareadvice.com/voip/dialpad-profile/vs/gong/)[Five9 vs Gong.io](https://www.softwareadvice.com/call-center/five9-profile/vs/gong/)[3CX vs Gong.io](https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/gong/)[Genesys Cloud CX vs Gong.io](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/vs/gong/)[Aircall vs Gong.io](https://www.softwareadvice.com/call-center/aircall-profile/vs/gong/)[Vanillasoft vs Gong.io](https://www.softwareadvice.com/call-center/gong-profile/vs/vanilla-soft/) [Compare All Alternatives](https://www.softwareadvice.com/call-center/gong-profile/alternatives/) ## Other Top Recommended Call Recording Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (564) Recently recommended **5** times [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (483) Recently recommended **4** times [DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/) **4.8** (325) Recently recommended **4** times Stuck Between Options? 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