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Web browser (OS agnostic)About Gong.io
Gong.io is a cloud-based conversation intelligence platform that enables businesses of all sizes to record and analyze conversations with customers across multiple channels. Key features include team collaboration, personalized coaching, data-driven recommendations and deal/sales pipeline review processes.
Gong.io lets on-field employees receive sales calls, track progress on deals and provide feedback to team members from remote locations using a mobile application. Its sales enablement tool helps managers gain insights into conversations and behavior of representatives while identifying areas of improvement with personalized coaching. Additionally, it enables executives to share ideas among team members using peer reviewing and commenting, improving sales s...
376 Reviews of Gong.io
Average User Ratings
Overall
4.83 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
February 2020
Kunal from SlidesUp
Verified Reviewer
Company Size: 2-10 employees
Industry: Computer Software
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
February 2020
Great tool, even for SMBs
I feel like I'm part of the Gong community already 2 months into our journey. I'm learning a lot from their team and excited to be a customer.
Pros
The Gong.io team creates a great experience, from learning and buying, all the way to onboarding and and helping you be successful in using their product to hit your goals. Even as a small customer, I feel like I got white-glove service from [SENSITIVE CONTENT HIDDEN] (sales) and [SENSITIVE CONTENT HIDDEN] (CS). Already in week 1, we're getting so many insights from our call recordings. As we figure out how to sell better to our six new buyer personas, Gong will be invaluable in figuring out our sales playbook.
Cons
The only con in buying is that we didn't have enough people to meet the minimum seats. [SENSITIVE CONTENT HIDDEN] helped us work through this and still get enough value to justify the cost.
Reasons for Choosing Gong.io
Gong seems to be the winner in their space. With the trajectory they are on and the story they tell, I'm confident Gong will be great long-term partners for us.
November 2019
Steven from Playvox
Verified Reviewer
Company Size: 51-200 employees
Industry: Computer Software
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
November 2019
Great tool to discover valuable insights!
It has been an excellent addition to our product management stack. Having the ability to connect with different systems for virtual calls it's really helpful. The UX of the product is great.
Pros
In our customer-centric approach listen to our customers it's religious. I really like the ability to quickly identify who is talking in the conversation, general areas and interact with my coworkers based on the findings for every call.
Cons
This is a great tool but kinda expensive compared with other similar tools. You should consider your budget first before making the decision. If you can afford it, it will pay the price.
Reasons for Choosing Gong.io
-General UX is more efficient. -Audio calls waves differentiation between the customer and the internal user it's awesome. -Collaboration and notes system. -Integration with different vendors for audio calls.
April 2020
Rebekah from ThoughtSpot
Verified Reviewer
Company Size: 501-1,000 employees
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
April 2020
Gong: developing sales orgs into world class teams
10/10 Easy, useful and overall necessary in an inside sales role in which young professionals are hoping to learn.
Pros
Gong is a phenomenal product. As an SDR and someone who is semi-new to the workforce, I am constantly looking for ways to improve and grow within my career. Having the ability to record each conversation, get a transcript version and be able to share this with my team has made it easy for training, feedback and constant growth.
Cons
Gong really doesn't have any issues in my opinion. There may be room for improvement in the search bar - as you type it makes recommendations and then maps you to the one it thinks you're referring to, but sometimes I am just trying to search a generic word and it makes it difficult.
February 2020
Madeline from Marketing and Advertising
Verified Reviewer
Company Size: 201-500 employees
Industry: Marketing and Advertising
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
4.0
Functionality
4.0
February 2020
Maddie's Review
It has been pleasant overall!
Pros
Being able to listen to reps that are performing well's calls
Cons
I cannot figure out how to find Closed Won calls anymore like I used to. Those are the calls I am most interested in to learn more
February 2020
Mili from Clearbanc
Verified Reviewer
Company Size: 201-500 employees
Industry: Financial Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Product-first, intuitive revenue intelligence software
Excellent and customer first.
Pros
Ease of use, salesforce integration, great brand and strong product innovation.
Cons
Sometimes our dialing software doesn't get tracked in Gong from other applications. This is an integration piece.
