Gong.io vs Showpad
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.7 / 5
4.3 / 5
Value for Money
4.6 / 5
4.2 / 5
Customer Support
4.7 / 5
4.5 / 5
Functionality
4.7 / 5
4.2 / 5
Last Review Written
June 12, 2024
February 14, 2024
Pros/Cons
Pros
- Gong is really good for helping you learn what you need to improve on. Really good for hearing how you sound and being able to go over with peers and improve.
- Its amazing, easy to use, and a great centralized tracker for all account based conversations.
- The user interface is pleasing and easy to understand/navigate. The search abilities are pretty good too.
Cons
- Gong blocks out numbers during calls, making it difficult to capture info that had been lost in technical issues.
- Sometimes the recorder joins late or not at all but that may be a me error. Overall there are very few changes/gripes that I have for the software.
- Sometimes the lagging or it not picking up the correct words.
Pros
- My overall experience has been excellent. It was very easy to use and our customer/leads really appreciate the ability to access resources on their own schedules.
- Showpad has been great for our Sales team to get access to information quickly when out in the field. It has also been very helpful when following up with prospects.
- Very easy and quick to update, good search function and great interaction with external partners via ' shared spaces.
Cons
- The tracking doesn't cc you in sent emails or can integrate in Microsoft dynamics so information sent to customers is missing and it's very difficult to record it in a CRM.
- I think that the reporting features can be a tad confusing.
- It provided a fix for a constant problem we were having - not having the right literature at the right time.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
