Gong.io

Gong.io vs Talkdesk

RATING:

4.82

(515)

Gong.io has 515 reviews and a rating of 4.82 / 5 stars vs Talkdesk which has 694 reviews and a rating of 4.54 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.82 / 5 (515)
4.54 / 5 (694)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
November 10, 2022
November 16, 2022
Pros/Cons
  • Pros

  • Easy to use and helpful for our sales reps. The analytics and tracking are also very helpful to improve quality of our team.
  • It helps me as a team lead to see how my teams calls are going and what to train on. Helps me as a sales person also know how I can increase my efficiency.
  • Cons

  • D prefer to not be bothered when I'm not at work and it's annoying to have my phone buzzing with something I don't need at 10pm on a Saturday.
  • Gong blocks out numbers during calls, making it difficult to capture info that had been lost in technical issues.
  • Pros

  • Talkdesk is fairly easy to use and offers a significant amount of customization and robust functionality. The user experience is quite intuitive and overall it operates consistently.
  • The ease of use is great - there is no time needed to train new staff, you can log in and start working/calling straight away. The integration with CMR was easy too.
  • Cons

  • There are some features that cannot be customized by the end user and must be modified by support personnel, this can be frustrating at times.
  • When listening to recordings, the caller and agent voices go between 2 speakers on the headphones and its a bit irritating.
Pricing Range
Product Demo
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FrontRunners

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11 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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