Google Voice

RATING:

4.5

(688)

About Google Voice

Google Voice is a cloud-based business phone system that provides users with a unique contact number to receive international calls, send text messages and transcribe voicemails, streamlining communications across the organization. The application allows businesses to centralize activities such as number assignment, porting and billing on the G Suite Admin console. Key features of Google Voice include usage reporting, call forwarding, private branch exchange (PBX) and contact management. It comes with an automated attendant, which lets users transfer calls to other extensions without requiring an intermediate operator. Additionally, users can configure system settings to automatically block spam calls and manage text messages across various devices. Google Voi...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Google Voice Pricing

Pricing is based on geographical locations, ie. United States - United States: Free United States - Mexico: $0.012 per minute United States - Brazil: $0.012 per minute

Starting price: 

$10.00 per month

Free trial: 

Not Available

Free version: 

Available

Google Voice calls screenshot
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Google Voice Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Google Voice

1 - 5 of 663 Reviews

Tomeka

Education Management, 10,001+ employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed October 2021

Google Voice - privacy and connectivity

User Profile

Rick

Verified reviewer

Construction, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed May 2022

Google Voice is our primary phone service

Google Voice is the BEST way to have a second phone number on your cell phone. It's been our primary work phone number for many years.

PROS

Being mobile and working perfectly on my cell phone is by far the best feature.

CONS

I wish I could more easily have more phone numbers connected to my Google account.

Reason for choosing Google Voice

Initially because it is free.

Reasons for switching to Google Voice

Google Voice was free and has a fantastic mobile app.

Ryan

Marketing and Advertising, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed November 2023

A Great Service For Digital First Companies - But Canadians Be Aware!

SMS features need to be clearly stated before the sign-up process is launched. It was disappointing to discover that our selected solution wouldn't allow for texting - a key feature in 2023.

PROS

Transferring existing numbers was a breeze, we had zero issues setting up new lines, linking mobile phones to numbers and with a Google integrated system, our IT Management was easy as possible.

CONS

Be aware - CANADIAN users - Google Voice doesn't support SMS or text based features for Canadian phone numbers. This means no access to authentication systems required for mobile and remote work. That made the product a none starter for us, and after moving our whole system over, we had to move it right back to a competing service that offered SMS features.

Reason for choosing Google Voice

We chose Google Voice because of brand trust and quality of Google Calendar and meeting call quality. We ultimately used VoIP because it allowed text and call features even though it had a more difficult to use interface and setup.

Reasons for switching to Google Voice

Cost and ease of use - Google is a trusted name with a history of clear call quality. We also leverage a range of Google products so fully integrating seemed like a solution.

Amanda

Design, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed June 2021

Google Voice

Google voice has been a long time solution for voicemail. It is very useful for voicemail, and keeping a number.

PROS

This software lets me keep a phone number that will not change, even if my cell phone numbers change. This number is also useful in cases where only wifi is accessible.

CONS

When it forwards to my cell number, the recording "you have a call from ..., to answer, press 1", it sometimes malfunctions. I press 1, and it goes to voice mail anyway, causing me to miss the call.

Reasons for switching to Google Voice

pinger is a less reliable piece of software.

Chandler

Environmental Services, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2024

Easy to use contact center

PROS

I like how Google Voice was attached to my email. If I missed something on Google Voice, I still had things come through in other spots I would see it.

CONS

Google Voice only allowed for a specific amount of contacts. We met the limit fairly fast and then had no capability of adding any more.