Greenlight CRM software


15 reviews(5.0/5)
15 reviews(5.0/5)

Greenlight CRM is a cloud-based call center management solution designed for businesses of all sizes. It offers blended agents, call recording, a script designer, live transfer and automated compliance functionalities within a suite.

Greenlight CRM offers blended agent management, which enables users to manage both inbound and outbound calls. The product also features a predictive dialer, which leverages self-optimization algorithms to route calls to available and appropriate agents based on call responses.

The solution features a script designer for agents, which enables users to improve agent experience with the help of customizable scripts, forms and call dispositions.

Greenlight CRM features “mystery shopper” functionality, which allows users to design test calls for monitoring agent performance. The responses can be forwarded to a QA team for review.

The product offers integration with Greenlight’s CRM platform which enables users to pass leads directly to the call center solution.

Supported Operating System(s):
Web browser (OS agnostic)

15 Reviews of Greenlight CRM

Showing 1 - 15 of 15

Start your review of Greenlight CRM

Click to start
  • James from Service Box

    Number of employees: 51-200 employees

    September 2018

    Great Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Excellent CRM for small to medium businesses. Would strongly recommend.

    Pros

    Access to instant support. All very friendly and take time to help rectify any problems. The services are also great value for money.

    Cons

    The speed of implementation can sometimes take longer than required due to the complexity of our needs.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Asha from I.T Service Excellence Consultancy Ltd

    March 2018

    A magic software and support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ofcom compliant, reduces loads of time and effort in managing campaigns, the best solution ever if you are running campaigns with 1000's of callers, amazing support team, customisable, user friendly features at such value for money, we felt like we have found a magic solution with Greenlight CRM.

    Cons

    not any.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ryan from Energy Dundee 4 U

    August 2017

    Always there to help with any issues and always within a reasonsble timescale.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very easy for employees to use. Does exactly what's required and easy to understand. Monitoring of agents stats is excellent with many different stats to analyse.

    Cons

    There is nothing I do not enjoy about the system. There are many different stats which can be a little confusing to begin with.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Kate from LTW

    September 2016

    10 out of 10

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Brilliant customer service. We benefit greatly from having technical support at the end of the phone and account managers who make the dialler fully functional for our business use and designed specifically to the needs of our ever changing business.

    Pros

    Can be adapted to individual business needs

    Review Source: Capterra
  • Keith from UK Carbon Care Ltd

    September 2016

    It does what it says on the tin.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy to use, productive, compliance software with good support when needed. I would recommend.

    Review Source: Capterra
  • Tommy from Tommy French Bookmakers

    Number of employees: 51-200 employees

    September 2016

    Greenlight - a great service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Greenlights system has helped utilise all our staff in different branches to help with our customer telephone service, ensuring faster answering and more customer calls being dealt with at any given time.

    Pros

    Its ease of use. We just attach their phone onto the internet and it works. Some staff who cant work in a branch will sometimes bring a phone home and help out from their house. I love the fact that we don't have to maintain a server inshop anymore - Greenlight do it all.

    Cons

    Really - I dont have any !

    Review Source: Capterra
  • Carl from The Consumer Helpline Ltd.

    Number of employees: 11-50 employees

    September 2016

    Consumer Helpline

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Have been using Greenlight for the last 6 years across several employers and have always found it easy and efficient, providing everything I would require from a dialler system. The support team are very friendly and helpful and requests are always dealt with quickly and to our satisfaction, going above and beyond what we ask for. Highly recommended as a product and as a company.

    Review Source: Capterra
  • Bhupinder from Precision Financial

    Number of employees: 11-50 employees

    September 2016

    CRM for Precision Financial Ltd

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Greenlight have been instrumental in supporting our business from customer acquisition to account management to income. They are a very innovative and supportive partner. They listen to our requirements and will always provide a roadmap on when solutions will be delivered. The support is the most comprehensive I have experienced in the business, the owners often respond to my ad-hoc requests out of hours!

    Pros

    Ease of use, reporting, excellent support team, price, direction it is going.

    Review Source: Capterra
  • Ohiunkunofan from Reclaims 4 u ltd

    Number of employees: 2-10 employees

    September 2016

    Will never change dialler provider and recommend Greenlight to anyone that asks me

    Ease-of-use
    Functionality
    Quality
    Support

    I've been using Greenlight since 2013. I have to say that they are the best dialler provider I've ever used. There has been nothing I've asked to be added in terms of functionality that has been too big a task. We have done numerous campaigns and each campaign has different things that the dialler needs to be able to do to make the campaign run smothly for me and my partners. I can call Greenlight, explain the campaign and what I need to be system to be able to do and they make it happen. I can't say anything negative about the company or staff and unfortunately I can't say that about many other dialler providers I've used or tested. It feels like they work for my organisation to the point I don't have a dialler guy in house. Anything I need I just call or email and they sort.

    Pros

    I love how easy it is to use and that any functions that are really bespoke can be added. They've always looked after me. Even when I'm late on payments which sometimes happens with business they've always allowed me time and the level of customer service has never dropped. I would never change provider and owe them an awful lot as I've had campaigns I simply couldn't have done either due to the time frame it would take to set up things I need on the dialler to make the campaign work or the length of time it would take to have to explain and get it added if that was possible. I think the main difference is that they understand all their systems and can make changes extremely quickly because everything was designed and built by them.

    Review Source: Capterra
  • James from Choice Future Planning

    Number of employees: 11-50 employees

    September 2016

    An amazingly flexible and customizable call centre solution!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    My overall experience of the Green-light platform has been fantastic and it has now become a central part of our daily operational processes and allows us to gain a greater level of insight which helps us to be better informed about our clients and in turn helping to drive an improvement in sales performance.

    Pros

    As a base product this is a strong CRM solution but its true strength comes in its ability to be customised to meet the exact requirements that we need. We have worked alongside Greenlight to hone our CRM platform and throughout that process we have felt enabled to build it in a way that works for us, rather than adapting our approach to suit any system limitations.

    Cons

    The learning curve on some of the aspects can be a little steep for people that are not the most technically literate however after some time users can quickly get to grips with the basics and then expand on that as required.

    Review Source: Capterra
  • Arif from Think Switch Ltd

    Number of employees: 11-50 employees

    September 2016

    Great service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great group of people that are always there to help. System has a lot of features with a team that also has an input on ways to achieve end result.

    Pros

    Quick and easy to launch new campaigns and the full support provided by the team.

    Review Source: Capterra
  • Baden from Previse Solutions

    Number of employees: 11-50 employees

    September 2016

    Fantastic product and service.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have worked with Greenlight for over 4 years now and the software is fantastic! It does everything i need to do as a manager of a call centre. The team at Greenlight are reliable and efficient.

    Pros

    Easy to use, Everything i need to do and good service.

    Cons

    Non.

    Review Source: Capterra
  • Alison from Go Claim Ltd

    Number of employees: 11-50 employees

    September 2016

    Very helpful team

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very helpful support team who are always happy to offer support and guidance on new projects. An important feature of their product is that it synchronises with our case management system.

    Pros

    Synchronisation with our case management system. Helpful and approachable team.

    Cons

    Would like to see more rigorous testing before a project goes live

    Review Source: Capterra
  • Lee from The Consumer Helpline Ltd

    Number of employees: 11-50 employees

    September 2016

    Greenlight Review - The Consumer Helpline Ltd

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been using Greenlight as our dallier solution since February and it is by far the best bespoke dallier solution we have come across. Their service is second to none and they are always on hand for advice or problem solving. The response time to an issue is really good, usually solving the issue straight away, keeping any downtime to an absolute minimum. Finally, all the employees are friendly and easy to engage with. They also offer advice on any ideas you have and will look to develop and build a bespoke dallier solution that suits your specific needs. Lee Watson

    Pros

    Ease of use and flexibility to work around your requirements.

    Cons

    None

    Review Source: Capterra
  • Darren from Premier Financial Recoveries

    Number of employees: 11-50 employees

    July 2016

    Greenlight

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The system is good but needs some development work, on the up side the lack of features makes it very easy to use although you will need to ask support to make every change you need, luckily they are pretty good at that side of things and do deal with most of the support tickets I have quickly and efficiently.

    Pros

    Easy to use

    Cons

    lack on management control over functionality

    Review Source: Capterra
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (844) 852-3639