--- title: "Greenlight CRM Software Reviews, Demo & Pricing - 2026" description: "Review of Greenlight CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/call-center/greenlight-crm-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / Greenlight CRM Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Greenlight CRM Review From £99/month 1 plan Wondering if Greenlight CRM is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Greenlight CRM 4.9 [(18)](https://www.softwareadvice.com/call-center/greenlight-crm-profile/#reviews) Pricing Starting at £99.00 per user per month ### About Greenlight CRM Greenlight CRM is a cloud-based call center management solution designed for businesses of all sizes. It offers blended agents, call recording, a script designer, live transfer and automated compliance functionalities within a suite. Greenlight CRM offers blended agent management, which enables users to manage both inbound and outbound calls. The product also features a predictive dialer, which leverages self-optimization algorithms to route calls to available and appropriate agents based on call responses. The solution features a script designer for agents, which enables users to improve agent experience with the help of customizable scripts, forms and call dispositions. Greenlight CRM features "mystery shopper" functionality, which allows users to design test calls for monitoring agent performance. The responses can be forwarded to a QA team for review. The product offers integration with Greenlight’s CRM platform which enables users to pass leads directly to the call center solution. Wondering if Greenlight CRM is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## Greenlight CRM User Interface ## Popular Greenlight CRM Alternatives Main Product Greenlight CRM 4.9 [(18)](https://www.softwareadvice.com/call-center/greenlight-crm-profile/#reviews) Ratings Breakdown - 4.83Ease of use - 4.88Value for money - 4.94Customer support - 4.78Functionality Pricing Starting at £99.00 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(885)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.63Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) 4.5 [(395)](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.49Value for money - 4.52Customer support - 4.50Functionality Pricing Starting at $90.00 per month Get Price Alternative Product [DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/) 4.8 [(330)](https://www.softwareadvice.com/call-center/chasedata-profile/reviews/) Ratings Breakdown - 4.84Ease of use - 4.69Value for money - 4.78Customer support - 4.73Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) 4.6 [(144)](https://www.softwareadvice.com/product/171343-Readymode/reviews/) Ratings Breakdown - 4.65Ease of use - 4.48Value for money - 4.46Customer support - 4.57Functionality Pricing Starting at $239.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## Greenlight CRM Pricing and Plans Starting price: £99.00 per month Free Trial Free Version Greenlight CRM £99.00 per user, per month Plan includes: - Agent Monitoring - Automated Compliance - Blended Agents - Call Recording - Campaign Voicemail - CRM Platform - Customizable E-Mails - Customizable Wallboard - Data Deduplication - Data Recycling Rules Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Greenlight CRM Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of Greenlight CRM Activity Dashboard Activity Tracking Alerts/Escalation API Auto-Dialer Automatic Call Distribution Blended Call Center Callback Scheduling Call Center Management Call Disposition Call List Management Call Reporting Call Scheduling Call Tracking Call Transfer Campaign Management Campaign Specific Caller ID Computer Telephony Integration Contact Database Customizable Reports FCC Compliance FTC Compliance Inbound Call Center Interaction Tracking Lead Management List Management Manual Dialer Monitoring Outbound Call Center Predictive Dialer Progressive Dialer Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Reporting Reporting & Statistics Third-Party Integrations Voice Mail ## Greenlight CRM Integrations Signable Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review i-Underwrite Integration rated undefined from -1 review FLG Integration rated undefined from -1 review Lead Forensics Integration rated undefined from -1 review omniSign Integration rated undefined from -1 review See all 7 integrations ## Greenlight CRM User Reviews ## Greenlight CRM customer ratings - Overall rating: 4.9/5 - Total reviews: 18 ### Rating distribution - 5 stars: 16 reviews (89%) - 4 stars: 2 reviews (11%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.8/5 - Value for money: 4.9/5 - Customer support: 4.9/5 - Functionality: 4.8/5 --- Have you used Greenlight CRM and would like to share your experience with others? ### Greenlight - Our "Go To" CRM Provider - Overall rating: 5/5 - Reviewer: Gary S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered I can't praise Greenlight CRM highly enough. Working with them has been completely hassle-free! We have worked with a number of CRM and Dialler companies in the past and have had a number of bad experiences - Greenlight are the exception to that trend! The Greenlight team have accommodated every request we have made quickly, efficiently and without challenge - their account management and support has been faultless and they're system has been quickly adopted with ease within our business. I would happily recommend them to any company requiring an enterprise class CRM platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software itself is easy to setup, easy to deploy and intuitive to use. The system is well designed and has flexibility to accommodate user requirements. Reporting and analysis functionality is versatile and can be tailored to individual needs. All-in-all, a powerful platform to support business management and development. #### Cons Not Applicable.... to date, we haven't found any weaknesses of the platform! --- ### I'd never use any other CRM/dialler solution - Overall rating: 5/5 - Reviewer: Richard R. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered Amazing! I've removed other dialler & CRM systems and implemented the Greenlight solution at 4 call centres I've run. I would never use another provider. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its does everything we need in one system #### Cons To be honest...nothing! It's never let me down and the support team are always on hand to make changes as and when I need them #### Reasons for choosing Greenlight CRM Service provided #### Reasons for switching to Greenlight CRM Reliability, service and all in one solution --- ### Greenlight - Overall rating: 4/5 - Reviewer: Darren M. - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered The system is good but needs some development work, on the up side the lack of features makes it very easy to use although you will need to ask support to make every change you need, luckily they are pretty good at that side of things and do deal with most of the support tickets I have quickly and efficiently. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Easy to use #### Cons lack on management control over functionality --- ### Will never change dialler provider and recommend Greenlight to anyone that asks me - Overall rating: 5/5 - Reviewer: Ohiunkunofan A. - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered I've been using Greenlight since 2013. I have to say that they are the best dialler provider I've ever used. There has been nothing I've asked to be added in terms of functionality that has been too big a task. We have done numerous campaigns and each campaign has different things that the dialler needs to be able to do to make the campaign run smothly for me and my partners. I can call Greenlight, explain the campaign and what I need to be system to be able to do and they make it happen. I can't say anything negative about the company or staff and unfortunately I can't say that about many other dialler providers I've used or tested. It feels like they work for my organisation to the point I don't have a dialler guy in house. Anything I need I just call or email and they sort. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy it is to use and that any functions that are really bespoke can be added. They've always looked after me. Even when I'm late on payments which sometimes happens with business they've always allowed me time and the level of customer service has never dropped. I would never change provider and owe them an awful lot as I've had campaigns I simply couldn't have done either due to the time frame it would take to set up things I need on the dialler to make the campaign work or the length of time it would take to have to explain and get it added if that was possible. I think the main difference is that they understand all their systems and can make changes extremely quickly because everything was designed and built by them. --- ### Your Brand Cover - Overall rating: 5/5 - Reviewer: Nick W. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered excellent #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The Greenlight team....legends. They work so hard and are excellent at their jobs #### Cons i would like an option to pay for development (changes) to our system so we could get them done quicker. We understand we are not your only customer and feel bad to keep asking for changes when the guys work so hard, so to be charged to get extra work done would be nice. #### Reasons for choosing Greenlight CRM Previous experience #### Reasons for switching to Greenlight CRM The outbound dialler didn't work very well --- ### A magic software and support - Overall rating: 5/5 - Reviewer: Asha A. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ofcom compliant, reduces loads of time and effort in managing campaigns, the best solution ever if you are running campaigns with 1000's of callers, amazing support team, customisable, user friendly features at such value for money, we felt like we have found a magic solution with Greenlight CRM. #### Cons not any. --- ### An amazingly flexible and customizable call centre solution! - Overall rating: 5/5 - Reviewer: James S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered My overall experience of the Green-light platform has been fantastic and it has now become a central part of our daily operational processes and allows us to gain a greater level of insight which helps us to be better informed about our clients and in turn helping to drive an improvement in sales performance. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a base product this is a strong CRM solution but its true strength comes in its ability to be customised to meet the exact requirements that we need. We have worked alongside Greenlight to hone our CRM platform and throughout that process we have felt enabled to build it in a way that works for us, rather than adapting our approach to suit any system limitations. #### Cons The learning curve on some of the aspects can be a little steep for people that are not the most technically literate however after some time users can quickly get to grips with the basics and then expand on that as required. --- ### Greenlight - a great service - Overall rating: 5/5 - Reviewer: Tommy F. - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered Greenlights system has helped utilise all our staff in different branches to help with our customer telephone service, ensuring faster answering and more customer calls being dealt with at any given time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its ease of use. We just attach their phone onto the internet and it works. Some staff who cant work in a branch will sometimes bring a phone home and help out from their house. I love the fact that we don't have to maintain a server inshop anymore - Greenlight do it all. #### Cons Really - I dont have any ! --- ### CRM for Precision Financial Ltd - Overall rating: 5/5 - Reviewer: Bhupinder S. - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered Greenlight have been instrumental in supporting our business from customer acquisition to account management to income. They are a very innovative and supportive partner. They listen to our requirements and will always provide a roadmap on when solutions will be delivered. The support is the most comprehensive I have experienced in the business, the owners often respond to my ad-hoc requests out of hours! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, reporting, excellent support team, price, direction it is going. --- ### Consumer Helpline - Overall rating: 5/5 - Reviewer: Carl W. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered Have been using Greenlight for the last 6 years across several employers and have always found it easy and efficient, providing everything I would require from a dialler system. The support team are very friendly and helpful and requests are always dealt with quickly and to our satisfaction, going above and beyond what we ask for. Highly recommended as a product and as a company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- Showing 1 - 10 of 18 Reviews Load More Reviews ## Greenlight CRM Popular Comparisons [Ringover vs Greenlight CRM](https://www.softwareadvice.com/call-center/greenlight-crm-profile/vs/ringover/) ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **4** times [Intermedia Contact Center](https://www.softwareadvice.com/contact-center/intermedia-contact-center-profile/) **4.0** (2) Recently recommended **4** times [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) **4.5** (395) Recently recommended **3** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **3** times Stuck Between Options? 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