Greenlight CRM is a cloud-based call center management solution designed for businesses of all sizes. It offers blended agents, call recording, a script designer, live transfer and automated compliance functionalities within a suite.

Greenlight CRM offers blended agent management, which enables users to manage both inbound and outbound calls. The product also features a predictive dialer, which leverages self-optimization algorithms to route calls to available and appropriate agents based on call responses.

The solution features a script designer for agents, which enables users to improve agent experience with the help of customizable scripts, forms and call dispositions.

Greenlight CRM features “mystery shopper” functionality, which allows users to design test calls for monitoring agent performance. The responses can be forwarded to a QA team for review.

The product offers integration with Greenlight’s CRM platform which enables users to pass leads directly to the call center solution.

Agent dashboard
Agent dashboard

Agent dashboard

Calendar

Calendar

Call history

Call history

Calling screen

Calling screen

Dashboard

Dashboard

Performance tracking

Performance tracking

Supported Operating System(s):

Web browser (OS agnostic)



15 Reviews of Greenlight CRM

Overall rating

5.0 / 5 stars

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Showing 1 - 15 of 15 reviews

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James from Service Box

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Great Support

Excellent CRM for small to medium businesses. Would strongly recommend.

Pros

Access to instant support. All very friendly and take time to help rectify any problems. The services are also great value for money.

Cons

The speed of implementation can sometimes take longer than required due to the complexity of our needs.

Review Source: Capterra

Asha from I.T Service Excellence Consultancy Ltd

Ease-of-use

Value for money

Customer support

Functionality

March 2018

A magic software and support

Pros

Ofcom compliant, reduces loads of time and effort in managing campaigns, the best solution ever if you are running campaigns with 1000's of callers, amazing support team, customisable, user friendly features at such value for money, we felt like we have found a magic solution with Greenlight CRM.

Cons

not any.

Review Source: Capterra

Ryan from Energy Dundee 4 U

Ease-of-use

Value for money

Customer support

Functionality

August 2017

Always there to help with any issues and always within a reasonsble timescale.

Pros

Very easy for employees to use. Does exactly what's required and easy to understand. Monitoring of agents stats is excellent with many different stats to analyse.

Cons

There is nothing I do not enjoy about the system. There are many different stats which can be a little confusing to begin with.

Review Source: Capterra

Kate from LTW

Ease-of-use

Value for money

Customer support

Functionality

September 2016

10 out of 10

Brilliant customer service. We benefit greatly from having technical support at the end of the phone and account managers who make the dialler fully functional for our business use and designed specifically to the needs of our ever changing business.

Pros

Can be adapted to individual business needs

Review Source: Capterra

Keith from UK Carbon Care Ltd

Ease-of-use

Value for money

Customer support

Functionality

September 2016

It does what it says on the tin.

Easy to use, productive, compliance software with good support when needed. I would recommend.

Review Source: Capterra

Tommy from Tommy French Bookmakers

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Greenlight - a great service

Greenlights system has helped utilise all our staff in different branches to help with our customer telephone service, ensuring faster answering and more customer calls being dealt with at any given time.

Pros

Its ease of use. We just attach their phone onto the internet and it works. Some staff who cant work in a branch will sometimes bring a phone home and help out from their house. I love the fact that we don't have to maintain a server inshop anymore - Greenlight do it all.

Cons

Really - I dont have any !

Review Source: Capterra

Carl from The Consumer Helpline Ltd.

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Consumer Helpline

Have been using Greenlight for the last 6 years across several employers and have always found it easy and efficient, providing everything I would require from a dialler system. The support team are very friendly and helpful and requests are always dealt with quickly and to our satisfaction, going above and beyond what we ask for. Highly recommended as a product and as a company.

Review Source: Capterra

Bhupinder from Precision Financial

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2016

CRM for Precision Financial Ltd

Greenlight have been instrumental in supporting our business from customer acquisition to account management to income. They are a very innovative and supportive partner. They listen to our requirements and will always provide a roadmap on when solutions will be delivered. The support is the most comprehensive I have experienced in the business, the owners often respond to my ad-hoc requests out of hours!

Pros

Ease of use, reporting, excellent support team, price, direction it is going.

Review Source: Capterra

Ohiunkunofan from Reclaims 4 u ltd

Number of employees:  2-10 employees

Ease-of-use

Customer support

Functionality

September 2016

Will never change dialler provider and recommend Greenlight to anyone that asks me

I've been using Greenlight since 2013. I have to say that they are the best dialler provider I've ever used. There has been nothing I've asked to be added in terms of functionality that has been too big a task. We have done numerous campaigns and each campaign has different things that the dialler needs to be able to do to make the campaign run smothly for me and my partners. I can call Greenlight, explain the campaign and what I need to be system to be able to do and they make it happen. I can't say anything negative about the company or staff and unfortunately I can't say that about many other dialler providers I've used or tested. It feels like they work for my organisation to the point I don't have a dialler guy in house. Anything I need I just call or email and they sort.

Pros

I love how easy it is to use and that any functions that are really bespoke can be added. They've always looked after me. Even when I'm late on payments which sometimes happens with business they've always allowed me time and the level of customer service has never dropped. I would never change provider and owe them an awful lot as I've had campaigns I simply couldn't have done either due to the time frame it would take to set up things I need on the dialler to make the campaign work or the length of time it would take to have to explain and get it added if that was possible. I think the main difference is that they understand all their systems and can make changes extremely quickly because everything was designed and built by them.

Review Source: Capterra

James from Choice Future Planning

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2016

An amazingly flexible and customizable call centre solution!

My overall experience of the Green-light platform has been fantastic and it has now become a central part of our daily operational processes and allows us to gain a greater level of insight which helps us to be better informed about our clients and in turn helping to drive an improvement in sales performance.

Pros

As a base product this is a strong CRM solution but its true strength comes in its ability to be customised to meet the exact requirements that we need. We have worked alongside Greenlight to hone our CRM platform and throughout that process we have felt enabled to build it in a way that works for us, rather than adapting our approach to suit any system limitations.

Cons

The learning curve on some of the aspects can be a little steep for people that are not the most technically literate however after some time users can quickly get to grips with the basics and then expand on that as required.

Review Source: Capterra

Arif from Think Switch Ltd

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Great service

Great group of people that are always there to help. System has a lot of features with a team that also has an input on ways to achieve end result.

Pros

Quick and easy to launch new campaigns and the full support provided by the team.

Review Source: Capterra

Baden from Previse Solutions

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Fantastic product and service.

I have worked with Greenlight for over 4 years now and the software is fantastic! It does everything i need to do as a manager of a call centre. The team at Greenlight are reliable and efficient.

Pros

Easy to use, Everything i need to do and good service.

Cons

Non.

Review Source: Capterra

Alison from Go Claim Ltd

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Very helpful team

Very helpful support team who are always happy to offer support and guidance on new projects. An important feature of their product is that it synchronises with our case management system.

Pros

Synchronisation with our case management system. Helpful and approachable team.

Cons

Would like to see more rigorous testing before a project goes live

Review Source: Capterra

Lee from The Consumer Helpline Ltd

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Greenlight Review - The Consumer Helpline Ltd

We have been using Greenlight as our dallier solution since February and it is by far the best bespoke dallier solution we have come across. Their service is second to none and they are always on hand for advice or problem solving. The response time to an issue is really good, usually solving the issue straight away, keeping any downtime to an absolute minimum. Finally, all the employees are friendly and easy to engage with. They also offer advice on any ideas you have and will look to develop and build a bespoke dallier solution that suits your specific needs. Lee Watson

Pros

Ease of use and flexibility to work around your requirements.

Cons

None

Review Source: Capterra

Darren from Premier Financial Recoveries

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2016

Greenlight

The system is good but needs some development work, on the up side the lack of features makes it very easy to use although you will need to ask support to make every change you need, luckily they are pretty good at that side of things and do deal with most of the support tickets I have quickly and efficiently.

Pros

Easy to use

Cons

lack on management control over functionality

Review Source: Capterra

Displaying 1 - 15 of 15 reviews