# Help Lightning Software Reviews, Demo & Pricing - 2026 > Review of Help Lightning Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/call-center/help-lightning-profile --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / Help Lightning Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Help Lightning 2026: Benefits, Features & Pricing Wondering if Help Lightning is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Help Lightning 5.0 [(10)](https://www.softwareadvice.com/call-center/help-lightning-profile/#reviews) Pricing Starting at $75,000.00 per year ### About Help Lightning Help Lightning is a B2B software as a service (SaaS) company specializing in remote assistance. The company’s cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems. Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products. It provides next generation video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. With Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin. About Remote Visual Assistance Software: Remote Visual Assistance (RVA) Software has become the new expectation for service delivery within the Aftermarket Service Industry (i .e ., field service, call center, technical support) . COVID-19 was clearly a catalyst to accelerate adoption of this technology. Yet, remote virtual assistance... software has been around for many years before COVID. At first, many companies were slow to deploy this type of solution. It was just not a priority since their customers valued and expected onsite service . The realities of COVID-19, which brought health and safety concerns, limited and in some cases prevented companies from dispatching field service personnel to their customers’ sites. These obstacles forced field service leaders to consider remote assistance software as a preferred, or at least alternative, model for onsite service. The ability to deliver guided troubleshooting and remote assistance to customers and field engineers through remote visual assistance software has become the standard tool for providing remote support. The best remote visual assistance software incorporates augmented reality features, including merged reality and 3D annotation, along with video collaboration tools to create a virtual environment where the receiver and provider of support can communicate instantly, on-demand, and in real-time. Service organizations, call centers and manufacturers across a variety of industries rely on Help Lightning’s remote visual assistance software to improve first-time fix rates, extend their workforce capacity, and improve customer satisfaction. Using Help Lightning on an existing mobile device or a web-browser, experts can visually collaborate with a colleague or customer as though they were working side-by-side. With Help Lightning, service experts can show a resolution, not just describe it, even from a thousand miles away. Learn more at helplightning.com Wondering if Help Lightning is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## Help Lightning User Interface ## Popular Help Lightning Alternatives Main Product Help Lightning 5.0 [(10)](https://www.softwareadvice.com/call-center/help-lightning-profile/#reviews) Ratings Breakdown - 4.90Ease of use - 4.70Value for money - 5.0Customer support - 5.0Functionality Pricing Starting at $75000.00 per year Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Efficy CRM](https://www.softwareadvice.com/crm/efficy-profile/) 4.0 [(90)](https://www.softwareadvice.com/crm/efficy-profile/reviews/) Ratings Breakdown - 3.90Ease of use - 3.97Value for money - 3.75Customer support - 3.86Functionality Pricing Starting at €49.00 per month Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24118)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(993)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.96Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price ## Help Lightning Pricing and Plans Starting price: $75,000.00 per year Free Trial Free Version Enterprise License $75,000.00 per feature, per year Plan includes: - Enterprise Remote Visual Guidance Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Help Lightning Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of Help Lightning Access Controls/Permissions Activity Dashboard Activity Tracking Agent Interface Alerts/Escalation Alerts/Notifications Annotations API Assignment Management Audit Trail Auto-Dialer Automated Routing Automatic Call Distribution Blended Call Center Blended Learning Brainstorming Calendar Management Callback Scheduling Call Center Management Call Reporting Call Tracking Call Transfer Catalog Management Chatbot Chat/Messaging Client Portal Collaboration Tools Commenting/Notes Communication Management Compliance Management Computer Telephony Integration Contact Database Content Creation Content Library Content Management Cross-Device Publishing Custom Development Customer Activity Tracking Customer Communication Customer Database Customer Experience Management Customer History Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Data Import/Export Data Retrieval Diagnostic Tools Digital Canvas Document Management Document Storage Drag & Drop Equipment Tracking Failed Inspection Tracking Feedback Management File Management File Sharing File Transfer Forecasting Forms Management For Sales/Marketing For Training/Education Help Desk Management Image Capture Image Library Image Query Image Tagging Inbound Call Center Incident Management Interaction Tracking Interactive Content Knowledge Base Management Live Chat Manual Dialer Meeting Management Mobile Access Mobile App Monitoring Multi-Channel Communication Multimedia Support Multiple Format Support Multiple User Accounts Performance Management Predictive Analytics Presentation Streaming Progress Tracking Project Templates Quality Management Real-Time Analytics Real-Time Chat Real-Time Data Real Time Editing Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Real World Backdrop Remote Access/Control Remote Monitoring & Management Remote Support Remote Update/Installation Reporting & Statistics Report Templates Role-Based Permissions Screen Recording Screen Sharing Search/Filter Secure Data Storage Self Service Portal Server Monitoring Session Recording Session Transfer Single Sign On Sketching and Annotation Tools Software Development SSL Security Status Tracking Summary Reports Superimposed Objects Support Ticket Management Surveys & Feedback Tagging Task Management Task Planning Task Progress Tracking Task Scheduling Third-Party Integrations To-Do List Troubleshooting Two-Factor Authentication Two-Way Audio & Video Unattended Access Usage Tracking/Analytics User Management Version Control Video Call Recording Video Chat Video Conferencing Video Search Video Streaming Video Support Voice Mail Website Integration Whiteboard Workflow Management Work Order Management ## Help Lightning Integrations Salesforce Platform Integration rated undefined from -1 review Genesys Cloud CX Integration rated undefined from -1 review IFS Field Service Management Integration rated undefined from -1 review ServicePower Integration rated undefined from -1 review ServiceNow Integration rated undefined from -1 review ## Help Lightning User Reviews Overall Rating 5.0 Ratings Breakdown 5 100% 4 0% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.9 Value for money 4.7 Customer support 5.0 Functionality 5.0 Have you used Help Lightning and would like to share your experience with others? Carles C. Verified reviewer Information Technology and Services 1001-5000 employees Used other for free trial Reviewed April 2020 Help Lighting experience 5 Private healthcare industry to provide remote doctor consultation using Augmented Reality. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Augmented reality features, easy to use it. Cons: There is now especific features missing. However, it needs to be considerered in a short time road map to propose storage in EU datacenters to be compliance in GDPR for European customers. Reasons for choosing Help Lightning N/A Read More BG Barton G. Verified reviewer Medical Practice 10000+ employees Used daily for more than 2 years Reviewed April 2020 Help Lightning for Remote patient care 5 I use the system to communicate, educate and guide at-home or other remote procedures during patient care encounters. In many cases, the receiver of help does not need to download the app. The virtual presence capability enables me to guide patients in a manner that would otherwise be very difficult remotely. This instills a significant degree of confidence and value into the encounter. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Simple to use. Ability to start a video encounter using SMS texting. Enables bidirectional video, but also enables me to 'reach into' the task field to guide various procedures. This is unique and not available in any other 'telemedical' solution that I know of. Cons: Sensitive to network bandwidth due to bidirectional and interactive video. But it is definitely worth the use of bandwidth. Read More VR Verified Reviewer Information Services 1001-5000 employees Used weekly for less than 6 months Reviewed April 2020 HelpLightning brings science fiction to real life! 5 HL its a great product and it is unique in the market, it can have thousands of use case all over the world. Hope you'll continue bringing great functionalities to your platform to convert HL in a world leader of videocalls. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It automatically connects you to a remote expert by simple clicking on a link, there's no need for training cause it has a consumer UX (intuitive and ease to use) as well as literally no implementation costs if you want to use the stand alone application. I also like the fact that the commercial model is so simple that you have a monthly flat rate per user. Cons: I would suggest to have the possibility to launch a call directly from a remote expert to the phone number of the person who needs help, increasing the overall productivity of both by avoiding sending an SMS and waiting that the remote person clicks on the HL link. Reasons for choosing Help Lightning Because of the unique functionality of Merged Reality! No one else at this time can do that! Read More sd steve d. Verified reviewer Machinery 201-500 employees Used weekly for more than 2 years Review source Reviewed September 2020 Great product for entering the Merged Reality world 5 working with techs and customers to explain and troubleshoot CNC control related issues. This quickly gets me over the hurdle of explaining step by step instructions and gives me real-time feedback. i can quickly solve customer issues over HL that would have required e-mail and screenshots over a period of hours. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Very easy to set up, connect and share with customers Cons: We don't always have the best signal strength, so connections don't work 100% of the time. this is a barrier to company adoption, and Reasons for choosing Help Lightning Ease of use, functionality, video refresh rate and image quality. ability to take pictures in video stream, share documentation, work with existing hardware and multiple platforms (PC, tablet, phone) telestration, zoom, and camera control features are great. Read More MT Matthew T. Verified reviewer Hospital & Health Care 1001-5000 employees Used weekly for less than 2 years Review source Reviewed September 2020 Deliver value by maximizing remote support 5 Help Lightning is truly a customer centric organization. From the initial meeting to implementation their customer success team is along side you sharing best practices. Their team was dedicated to helping us deliver a great go-live and differentiated customer experience. The integration with smart glasses was effortless and provided another level of functionality and savings for our teams. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: HL is simple and easy to use which is critical when using with customers unfamiliar with the technology. It enables a session without end user app download which expedites time to deliver a solution. The merged reality enables side by side coaching while being remote which helped drive additional savings from dispatch avoidance. Cons: Enabling translations to further extend product globally would be helpful although the user interface is self-explanatory. Reasons for choosing Help Lightning Usability, customer centric organization Read More TS Tim S. Verified reviewer Food & Beverages Self-Employed Used daily for more than 2 years Reviewed March 2020 Time and money saver 5 Fantastic Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Easy to use, great support, no hardware to buy, saves us time and money with shorter calls to tech support, less time on site for field tech, overall customer satisfaction with less equipment downtime. Cons: Nothing really. The team was supportive and the feature set keeps growing. Read More TS Tony S. Electrical/ Electronic Manufacturing 10000+ employees Used daily for more than 2 years Reviewed March 2020 Awesome Support Product 5 This has been an exceptional product and the customer support has been second to none! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use, functionality, and minimal hardware required. Cons: I am pleased with the software as it performs flawlessly with minimal effect on CPU & memory utilization. Reasons for choosing Help Lightning Additional hardware not required. Uses standard smart phone technology Reasons for switching to Help Lightning More functionality, capabilities, and more powerful Read More AJ Anna J. Verified reviewer Research 11-50 employees Used other for more than 2 years Reviewed April 2020 Meets All Needs for Remote Instruction 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I have used Help Lightning for 3 large research projects in the last 4 years and find it to be user friendly, reliable, and truly the next best thing to being one-on-one with the person on the other end of the help session. We have successfully used help lightning to provide instruction to adults ages 18-70+ and will continue to use this product to educate and instruct. Cons: We has a few issues with connection very early on, but in the past 2 years we haven't experienced any problems at all. Read More DS David S. Verified reviewer Higher Education 10000+ employees Used monthly for more than 2 years Review source Reviewed April 2020 terrific product! 5 We are using it primarily to help parents install car seats. An expert is in one location, such as a children's hospital, and the parent in another, such as their driveway. Help Lightning is performing beautifully for this task, among others. Ratings Breakdown 5 Ease of use 5 Value for money 5 Functionality Pros: The power of Help Lightning is deceiving. It's capacity to conduct remote teaching, training, repairing, guiding, etc. is truly extraordinary. It's easy to use and especially powerful to conduct complex tasks when two people are in different locations. Wow! Well worth it - should be on everyone's phone, tablet and computer. Cons: Nothing - very pleased with all it has to offer. Read More RR Roel R. Verified reviewer Mechanical or Industrial Engineering 1001-5000 employees Used daily for less than 6 months Reviewed April 2020 A solution for an immediate need... and a future journey towards servitization 5 Field engineers in some countries limited to visit customer sites due to coved 19 Internal support due to travel restrictions Remote support for more junior technicians New service opportunities Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The functionalities, the speed and ease of implementation, integration possibilities, the customer support Cons: We’ve requested a service report to be available for sending to provider and receiver of help after the connection. 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