--- title: "Helpshift Software Reviews, Demo & Pricing - 2026" description: "Review of Helpshift Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/call-center/helpshift-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / Helpshift Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/call-center/helpshift-profile/reviews/) # Helpshift Review Custom quote Free version Free trial 1 plan Wondering if Helpshift is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Helpshift 3.9 [(29)](https://www.softwareadvice.com/call-center/helpshift-profile/reviews/) Pricing Pricing available upon request ### About Helpshift Helpshift is a cloud-based customer service platform designed for B2C organizations wanting to improve customer engagement and retention. Key features include embedded web chat, in-app messaging, issue ticketing, searchable FAQs, chatbots and fully automated ticket routing. Helpshift's platform integrates messaging, automation, bots and artificial intelligence (AI) to deliver personalized, scalable customer service for mobile, web, social and phone channels. Wondering if Helpshift is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. ## Helpshift User Interface ## Popular Helpshift Alternatives Main Product Helpshift 3.9 [(29)](https://www.softwareadvice.com/call-center/helpshift-profile/reviews/) Ratings Breakdown - 4.14Ease of use - 3.76Value for money - 4.07Customer support - 3.76Functionality Pricing Available upon request Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4090)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) 4.5 [(2215)](https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.46Value for money - 4.30Customer support - 4.46Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(1003)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.99Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3471)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price ## Helpshift Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Helpshift Features - Popular features found in Customer Service Alerts/Escalation Automated Routing Call Center Management Conversation Intelligence CRM Knowledge Base Management Queue Management Reporting & Statistics Surveys & Feedback - More features of Helpshift Access Controls/Permissions Activity Dashboard Activity Tracking AI Copilot Alerts/Notifications API Autoresponders Call Recording Call Routing Campaign Management Canned Responses Chatbot Chat/Messaging Client Portal Collaboration Tools Customer Database Customer Experience Management Customer History Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Document Storage Email Management Email Templates Event Triggered Actions Feedback Management File Sharing Full Text Search Geotargeting Help Desk Management Inbox Management Interaction Tracking Live Chat Macros/Templated Responses Mobile Access Mobile App Multi-Channel Communication Multi-Language Multiple User Accounts Offline Access Offline Form Performance Metrics Prioritization Proactive Chat Push Notifications Real-Time Chat Real-time Consumer-facing Chat Real-Time Data Real-Time Notifications Real-Time Updates Remote Access/Control Reporting/Analytics Screen Sharing Search Search/Filter Self Service Portal Sentiment Analysis Service Level Agreement (SLA) Management Single Sign On Social Media Integration SSL Security Support Ticket Management Tagging Third-Party Integrations Ticket Management Transcripts/Chat History Transfers/Routing Widgets Workflow Management ## Helpshift Integrations Campaign Monitor by Marigold Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Gmail Integration rated undefined from -1 review Meta for Business Integration rated undefined from -1 review Twitter/X Integration rated undefined from -1 review Constant Contact Integration rated undefined from -1 review See all 11 integrations ## Helpshift User Reviews ## Helpshift customer ratings - Overall rating: 3.9/5 - Total reviews: 29 ### Rating distribution - 5 stars: 10 reviews (34%) - 4 stars: 12 reviews (41%) - 3 stars: 4 reviews (14%) - 2 stars: 1 reviews (3%) - 1 star: 2 reviews (7%) ### Secondary ratings - Ease of use: 4.1/5 - Value for money: 3.8/5 - Customer support: 4.1/5 - Functionality: 3.8/5 --- ### Effective Ticketing Software for Chats - Overall rating: 5/5 - Reviewer: Fabiana H. - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We changed from Zendesk to Helpshift and must admit that it would've been the experience to stay given the features and functionalities were very similar at the exception of the really goo chat features that HelpShift includes. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The macros and shortcuts surely improve an agent's productivity. Creating several different views and queues that users have access improves the tier distribution. Their In App messaging is a life saver and extremely polished. #### Cons Microsoft PowerBI as their reporting system was very hard to work with. If you're not on the enterprise plan with the customer support fee, there's no way you're going to find any help or online resources that are helpful to answer your question. #### Reasons for switching to Helpshift We were looking for a better tool for In App Messaging. --- ### Review as a Team leader - Overall rating: 4/5 - Reviewer: Nikhilesh C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Efficient #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use Can create different types of views as per the requirement Reports and analysis #### Cons Can't export to tickets in excel Slow while assigning tickets in bulk #### Reasons for choosing Helpshift In game support --- ### Good platfom to reply Mobile app support tickets, but it lacks features. - Overall rating: 3/5 - Reviewer: Marcio Hoerlle L. - Verified reviewer: Yes - Industry: Internet - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It does the basic job of getting a ticket and responding, splitting incoming tickets into queues, even classifying it with tags, but don't expect a fully developed solution like Zendesk. Helpshift is just no there yet. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Functionality: 3/5 #### Pros The feature so far is the cod you can inject in your app to query the remote mobile device hardware and software spec that helps a lot when troubleshooting tickets received. #### Cons it totally lacks a module do some BI number crunching providing basic information like, how much time an agent spent on a ticket ? What's the agent RPH ? there are no statistics at all to help managers to improve the service quality. --- ### Artificial intelligence is the future,so is Helpshift. - Overall rating: 4/5 - Reviewer: Abimbola K. - Verified reviewer: Yes - Industry: Entertainment - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Helpshift enable my organization communicate with customers more efficiently.While also assisting customers find answers to their queries and concerns faster ,without always needing to reach out to the customer service team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros In a period when it seems companies are forgetting how to build intuitive user dashboards, I am very impressed with how intuitive the Helpshift user dashboard is,therefore making it easier to use this great product. Its ease of use has saved us important resource such as time, allowing us train new staffs on how to use Helpshift easily in a matter of hours as against days or weeks ; which is the case with most of the other software we use . Very importantly too, I love the quality of support offered my team by the Helpshift customer service desk.. #### Cons We have used this for less than a six month period,however I have been satisfied with the quality of service so far. --- ### Customer facing first - Overall rating: 4/5 - Reviewer: Richard K. - Industry: Computer Games - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. HelpShift has been a paradigm shift in terms of quality and up to date support for our users. Easily updatable FAQs and in-game support has been really well received by our players. Engagement is high and the easily searchable FAQs have been extremely helpful for self service support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Helpshift is a great user experience, and integrates easily with our products. The easily updatable FAQs have been a massive win for me over other competing products. #### Cons The analytics are thin and not quite usable. Management of user roles is extremely limited and messy (not able to add admins to groups). Views are a nightmare to manage as an admin and its far to easy to break them. --- ### Chasing bugs in the Helpshift platform - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered Pain. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros Quite easy to set up, covers basic needs for customer care solution #### Cons On iOS, using Helpshift is pain (from developer perspective). Lot of issues, updates break stuff. Old Objective-C based code-base. HelpshiftCore.install breaks application delegate methods. For example, deep linking started working after removing Helpshift. So the SDK is doing some crazy stuff under the hood. --- ### Right Tool for Customer Relationship Services - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Games - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For localized Customer Relationship Management it is the one solid product can give you what you want. It also eases to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to plug into your app, and I like that it’s supporting attach screenshots which are very important for CRM. The dashboard also provides the feature for localizing your FQAs for users which is quite powerful. #### Cons If you’re using Helpshift for your mobile apps, SDK upgrades may need users permissions mostly for Android and iOS platforms. Other than that Customer Support of Helpshift is very quick to respond when you need it. --- ### Best support ticket sdk - Overall rating: 5/5 - Reviewer: Emre Y. - Verified reviewer: Yes - Industry: Computer Games - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered Everyday some of our millions of players easily use this system to share their problems. So we can focus on improving our games. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Integration with unity and configuration of notifaction and app settings are very easy. Also offline faq feaure is very good. #### Cons We want to update current sdk to new version which named SDK X to use new features but new one doesn’t have offline faq feature. --- ### Advanced Chat Portal to use - Overall rating: 5/5 - Reviewer: Peeyush R. - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy accessibility, Advanced Chat Portal, Easy Chat Transfers, Agent Tag Routing, Knowledge Database Integration. Multiple Widgets. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros No Ugly Pop-Up, Persistent Chat, Chat transcripts, More competent service, Instant feedback, #### Cons Not great on mobile platforms, he user interface and some of the user experience design can have some, let's say, interesting glitches. However, none of these problems affect security. --- ### Helpshift provides easy customer support at a cost - Overall rating: 4/5 - Reviewer: Erin L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The best feature of this CRM is their FAQ capability for mobile apps. It wildly narrows down your customer ticket count to those who really can't self-serve. Their tags and segmenting options help to create a super-automated customer support machine. #### Cons The price was high for a service dedicated solely to customer support. We had to contact support several times during set up, but they were helpful. Integration was the hardest part. --- Showing 1 - 10 of 29 Reviews [See All Reviews](https://www.softwareadvice.com/call-center/helpshift-profile/reviews/) ## Other Top Recommended Customer Service Software [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (255) Recently recommended **100** times [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18807) Recently recommended **61** times [SAP Customer Experience](https://www.softwareadvice.com/crm/sap-customer-experience-profile/) **4.3** (245) Recently recommended **11** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **10** times Stuck Between Options? Our experts can help you compare Helpshift with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice